Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult Guest situations.
Front desk training
Knowledge of Mobile Exceptional multi-tasker area
Inventory management systems
Customer service surveys
Marketing and advertising
Cash handling expertise
Superb interpersonal skills
Sales reports and correspondence
Background in catering
Staff motivation and training
MS Office expert
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding hotel operation and promotion.
Working 2nd shift whereas you have to fill all the position on the property : maintenance, houseman, laundry, and manger on duty.
Assisted in the managing of the company database and verified, edited and modified members' information.
Consistently generated additional revenue through skilled sales techniques.
Interacted with affiliation in and outside the United States, ensuring reliable and high-speed delivery to all Marriott Guest.
Worked with Marriott international, Fosse, and diligently completed all assigned tasks, working overtime as needed.
Disability Lawyer July 2015 to CurrentKevinT.Green LLCTroubleshot and resolved internet connectivity and general software and hardware issues. Identified product problems and strengths and collected data on the customer experience. Collaborated with the global team to resolve IT support cases. Analyzed key metrics to measure product effectiveness. Composed and revised legal documents, including letters, depositions and court documents. Assisted in maintaining department attorney personnel files with the utmost confidentiality. Acted as liaison between clients, vendors and attorneys. Met with clients and other legal professionals to discuss case details. Conducted client interviews and all client intake services. Collected data to prepare and draft settlement packages for clients. Interpreted and relayed legal information in a clear format for clients. Directed incoming calls to appropriate staff members. Opened new claim files.
March 2013 to CurrentMckibbon Management
The position I have fulfilled: front desk, Night audit, Housekeeping, housekeeping supervisor Laundry, Breakfast at the resident inn, Bistro, The Mix at the resident inn, and I am always a salesman.
I have cross-trained.
I have served as the face of the hotel for 3 years.
I am the first contact a guest will encounter and the last.
I have mastered the communication skills, I have done impeccable research about Mckibbon Management company which makes us stands out from other companies.
I have became familiar and understand the MP3 in which Mckibbon use to for accounts paid out throughout the company or property.
I understand and have the knowedlement of different brand within the hotel industry to fit the guest needs.
I am a salesman over the phone and in person.
I am familiar with daily reports, accounts rcievable, ADR, the hotel budgeting, department budgeting, fosse, Quality Assurance (QA), Quore.
I am farimlar with housekeeping making their daily reports assigning the hours the housekeeping for the day to each housekeeper, checking the rooms to standard of QA.
I have also complete many assessment in guest voice to keep me update with marriiott and the property in which I am working at.
I have work and helped out for many brands such as: Springhill Suites in Pensacola, town place suites, Hampton Inn, Courtyard, Fairfield, and Residence Inn all of mobile.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained [number] new employees quarterly. Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Managed a [Number]-room full service boutique hotel. Assisted guests with any special requests during their visits. Increased market share by over [Number]% YOY by [Action].
Case Manager December 2008 to December 2013Somerby Assisted Living
help people who are in difficult situations with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client's progress with treatment plans.
I work with any medical providers and law they will come in contact with.
I am the middle man in between my client(s) and their life in making sure they understand what needs to be done in order to receive their disability for the state of Alabama.
I have over a hundred of clients I have to work with.
I also make sure all their information is in the database.
Sever - I have help prepare their daily menus by working with an dietician hands on.
I also help feed and complete daily living task throughout the day.
Human Resource Service- Working with the admistrator hands in recruiting employees and patience.
Making a decision where each employee will properly fit in the facility.
Complete daily activities with the patients.
Making schedules to accommodate the associates and residents according to the census.
I will Monitoring the daily activities with the resident progress.
I am will deal with any unethical issues that will take place in the place of the facility.
Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Assisted patients with multiple chronic diagnoses, including COPD and asthma. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Made appropriate interventions by reading and interpreting fetal heart monitors. Supported patients with customized patient teaching tools. Ensured HIPAA compliance. Provided DHS (Department of Health Services) with corrective action plans. Prepared specimens for analysis and established proper chronological priorities in testing.
Bachelor of Science : Professional Heath Science concentration health Information , 2016University of South Alabama
Associate Science : 2010Faulkner State Community College
ADR, budgeting, communication skills, client, clients I, database, Human Resource, Laundry, law, MP3, progress, QA, Quality Assurance, recruiting, research, supervisor, phone, treatment plans