Directory Assistance Operator (411) Resume Example
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skilled Directory Assistance Operator committed to addressing customer concerns with speed, accuracy and professionalism.
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- Managed call flow with average of 3 to 4 calls per minute.
- Exceeded corporate target for customer satisfaction for numerous months in a row.
- Professionalism, skills and adaptability enabled being effective in various duties and positions
- Received President's Award for exemplifying superior customer service for 5 years
Demonstrated mastery of customer service skills with numerous requests ranging from national phone listings; movie listings; weather reports; horoscopes; etc, within specified time frames. On a daily average, spoke with 1300 consumers. Answered their call, recorded their information, searched and reported findings within a 26 second call time. Received several commendations and excellent customer feedback.
Notified building managers about needed repairs and replacement equipment.
Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
Dusted and mopped all hard surfaces.
Operated motor vehicles in a safe and efficient manner.
Obtained signatures needed to complete and process all paperwork in a timely manner.
Picked up and delivered medical x-rays, charts, patient plans, schedules, mail, etc...
Answered multi-line phone system professionally
Set up patients with appointment to see doctor depending on his or her needs and availability
Prepared patient rooms prior to their arrival.
Participated in the maintenance of safe conditions within the facility and other related areas.
Maintained a clean, orderly and well-stocked environment.
City, State, USAGeneral
High School Diploma
City, State, USAGeneral
High School Diploma
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Resume Overview
School Attended
- Mercyhurst Preparatory
- The Academy
Job Titles Held:
- Directory Assistance Operator (411)
- Building Manager Assistant
- Medical Courier
- Receptionist/ Office staff
Degrees
- General High School Diploma
General High School Diploma
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