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Directory Assistance Operator (411) Resume Example

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DIRECTORY ASSISTANCE OPERATOR (411)
Summary

 

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. 

 

 

 

Skilled Directory Assistance Operator committed to addressing customer concerns with speed, accuracy and professionalism. 

 

 

 

 

 

Highlights

  • Telecommunication skills

 

  • Devoted to data integrity

 

  • High customer service standards

 

  • Active listening skills

 

 

 

 

 

 

 

 

 


  • Meticulous attention to detail

 

  • Focused on customer satisfaction

 

  • Effective team player

 

  • Superior communication skills

 

 

 

 

 

Accomplishments

  • Managed call flow with average of 3 to 4 calls per minute.

 

  • Exceeded corporate target for customer satisfaction for numerous months in a row.

 

  • Professionalism, skills and adaptability enabled being effective in various duties and positions

 

  • Received President's Award for exemplifying superior customer service for 5 years


Experience
March 2007 to September 2012
Bickford Senior LivingRockford , ILDirectory Assistance Operator (411)

 

Demonstrated mastery of customer service skills with numerous requests ranging from national phone listings; movie listings; weather reports; horoscopes; etc, within specified time frames. On a daily average, spoke with 1300 consumers. Answered their call, recorded their information, searched and reported findings within a 26 second call time. Received several commendations and excellent customer feedback. 

 

 

 

February 2005 to May 2008
Mawd Pathology Group PaLenexa , KSBuilding Manager Assistant

Notified building managers about needed repairs and replacement equipment. 

 

Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays. 

 

Dusted and mopped all hard surfaces. 

 

 

March 2003 to January 2005
Emmanuel Presbyterian ChurchCity , STATEMedical Courier

Operated motor vehicles in a safe and efficient manner. 

 

Obtained signatures needed to complete and process all paperwork in a timely manner. 

 

Picked up and delivered medical x-rays, charts, patient plans, schedules, mail, etc... 

 

 

February 2000 to December 2002
Linda BukoskiCity , STATEReceptionist/ Office staff

Answered multi-line phone system professionally 

 

Set up patients with appointment to see doctor depending on his or her needs and availability 

 

Prepared patient rooms prior to their arrival. 

 

Participated in the maintenance of safe conditions within the facility and other related areas. 

 

Maintained a clean, orderly and well-stocked environment. 

Education
1982
Mercyhurst Preparatory
City, State, USA
General
High School Diploma
1982
The Academy
City, State, USA
General
High School Diploma
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • Mercyhurst Preparatory
  • The Academy

Job Titles Held:

  • Directory Assistance Operator (411)
  • Building Manager Assistant
  • Medical Courier
  • Receptionist/ Office staff

Degrees

  • General High School Diploma
    General High School Diploma

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