I am very excited about the possibility of working for Kaiser Permanente as an OE Consultant. In your job description listed online, you request applicants with strong interpersonal and public interaction skills, and the ability to multitask with a variety of complex operations. This job description requires an individual who can maintain focus in stressful and demanding situations, and has a track record of developing organizational strategies and designs that meet current and future demands on the business. I work hard to maintain a great track record in communicating with others, and getting task completed. Furthermore, due to my background in working with thousands of customers via outbound sales calls, business and organizational development conferences, face to face sales, customer service, and public speaking engagements, I am confident in my abilities to excel in this position if awarded the opportunity. Over the last year in the positions as Director of Corporate, Hotel, and Sports & Entertainment Services, I have been responsible for over 150 new accounts. This equates to a 21% increase in new business. Of the new business obtained, I have a customer retention rate of 94%. I am highly motivated and self driven, get along well with others, work well as part of a team, and continuously strive to enhance my performance. When given assignments, I complete them carefully and quickly, and my reliability along with my follow-through will be a excellent addition to your organization. I look forward to hearing from you in the very near future. Thank you for your time. Knowledge and expertise in working in fast-paced environments with the ability to think quickly and successfully handle difficult clients, due to a background in sales/CSR. Posses experience with inbound/outbound, and business to business sales. Maintain outstanding organizational strategic planning abilities and communicating correspondence with management, clients, and co-workers. Well versed in contract negotiation and compliance, in addition to generating monthly reports tracking performance of implemented initiatives. Member Management Record Keeping Create comprehensive travel itineraries Anticipate & project organizational change Training /Coaching Sales and Marketing expertise
Internet Explorer (Including Social Media Marketing/Research Websites)
DIRECTOR OF TRAVEL SERVICES
Responsibilities include pairing clients with the appropriate hotel locations/brands, and negotiating on their behalf to meet all listed criteria.
With my experience in sales and marketing, I assist management in implementing successful sales blitz, coaching, and SWOT analysis strategies.
I assist executives' companywide with consulting, sales presentations, and training.
Daily duties include compiling data, creating and submitting reports to my superiors in an expeditious manner, working with sports teams; small to mid size companies, executives, leisure travelers and several other types of organizations with whom I manage travel, and expenses policies as it relates to their travel needs.
These skills have helped increase the company's new business by 21%.
NegotiatingApr 2013 to Current PRIMEpartners Group － Los Angeles
INSURANCE CLAIMS SPECIALISTOct 2008 to Jun 2011 ALLSTATE Insurance Company － Diamond Bar, CA
Express claims division.
While employed with ALLSTATE I processed automobile accident claims and determined liability.
Duties included communicating to both insured's and claimants the liability decision;.
communicating with insured's and claimant's to provide excellent customer service by answering their questions and concerns in a timely manner, and communicating with insurance companies about claims.
Additional responsibilities were to set proper reserves for each claim, manage and process case load of upwards of 100 casualty claims, issue settlement checks, and Inform insured's and claimants of federal and state regulatory laws.
SALES MANAGERJun 2004 to Jun 2008 CAPA Financial Service － Lake Elsinore, CA
2 years in a CSR role).
As a sales manager, I oversaw the sales territory in the Inland Empire, as well as various out of state accounts.
I sold products via the telephone and in-person contact, prospecting for new accounts or utilizing existing account base.
I served as key in-house contact for customer service/sales inquiries and technical concerns.
I also supported outside sales representatives.
Additionally, I conducted on site seminars for distributor representatives and customer service personnel, describing product lines and highlights.
Other responsibilities included attending national and regional trade shows, open houses, industry-related conferences, and meetings.
I also organized and executed product blitzes in target markets, and managed monthly sales and contact reports.
Bachelors of Science, Business Administration: Marketing1 2015CALIFORNIA STATE POLYTECHNIC UNIVERSITY OF POMONA － Pomona, California.Business Administration: Marketing
Business Administration1 2013Mount San Antonio College － Walnut, CaliforniaBusiness Administration
Christmas in April, a community rehab organization: 2000-2004.
Worship In Truth COGIC Youth ministry leader: 2007-2010.
Member of American Marketing Association (AMA): 2014.
coaching, conferences, consulting, clients, excellent customer service, customer service, insurance, Internet Explorer, Marketing/Research, marketing, meetings, Microsoft Office, Microsoft Outlook, Power Point, negotiating, outside sales, personnel, policies, presentations, Express, Quick Books, sales, sales manager, seminars, telephone, trade shows, Websites
AWARDS: Employee of the quarter Q3-Q4 2013 (PRIME Partners Group.) Employee of the month: 7/09, 9/10 (ALLSTATE INSURANCE) Employee Of the Year- 2007 (CAPA) Dean's List: Fall -Winter quarters 2013-2014 (California State Polytechnic University of Pomona) VOLUNTEER/ LEADERSHIP: Christmas in April, a community rehab organization: 2000-2004. Worship In Truth COGIC Youth ministry leader: 2007-2010.