Facilitate support groups for LGBTQ individuals regarding identity, legal and health needs, alcohol and substance abuse, safety, and "surviving the shelter system." Facilitate "Know Your Rights" trainings for homeless LGBT shelter residents and other community members Speak at colleges, community based organizations, and conferences on issues of homelessness, drug addiction, and gender identity Train and supervise volunteer facilitators to run support groups in the Shelter Project Organize social, activist, and fund-raising events Provide conflict resolution for shelter residents and staff Refer clients to appropriate programs, treatment centers, and legal/health resources.
01/2002 to 01/2003
Educated clients on personal care Provided resources for job opportunities Maintained personal interaction with client base for community building Acted as a conflict mediator to resolve client grievances Ensured a safe environment for clients.
Center Care Outreach Counselor, 01/2001 to 01/2002 Company Name – State
Assess and screen the needs of phone-in and walk-in clients.
Refer clients to appropriate programs and treatment centers Develop and implement an outreach program to NYC shelters Provide crisis intervention Co-facilitate psycho-educational groups in the shelter system Manage upkeep of client files Residential Aide Per-Deum: New Providence Woman's.
01/2001 to 01/2002 Company Name – State
Advisor to SpeakOut's Project Coordinator on all program activities.
Initiate, develop, and implement events and activities.
Volunteer Shelter Monitor Advocate: The Coalition for the Homeless.
01/1999 to 01/2001
Monitor NYC shelters for any infractions of the Callahan Ruling.
Document and report all shelter residents' complaints.
Active member of the Client Advisory Board.
Dispatcher and Office Manager, 01/1986 to 01/1998 Company Name – State
Managed employees, including interviewing and hiring.
Scheduled work hours, determined salaries, and resolved conflicts for a staff of 10 employees.
Resolved customer complaints.
Developed new work model for pickups and drop-offs.
General Equivalency Diploma: May 2002
Building named Miss Major and Jay Toole Building for Social Justice: December 1999
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Job Titles Held:
Director of The
Center Care Outreach Counselor
Dispatcher and Office Manager
General Equivalency Diploma : May 2002 AWARDS
Building named Miss Major and Jay Toole Building for Social Justice : December 1999
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