Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Profile

Technically savvy, personable, highly organized professional dedicated to process improvement, process documentation and data management. Proven ability to adapt and reorganize priorities in ever-changing environments. Able to network effectively with professionals from all levels and relay technical information to non-technical audiences.

Skill Highlights
  • Database & Event Management
  • Process Improvement
  • Project Management
  • Training & Documentation
  • Policy Writing
  • System Implementation
Technical Skills
Banner/Ellucien, Blackboard, Comtasia, Prezi Intermediate 4 2013
SQL, Excel Macros Intermediate 2 2013
Windows, Mac OSX, Microsoft Office Suite Advanced 10+ 2013
Adobe Photoshop, Adobe InDesign, Adobe LiveCycle Intermediate 3 2013
  • Revived and revised the College's Student Handbook which hadn't been updated or published since the 2006-2007 academic year.
  • Created policies and procedures to receive and track student complaints.
  • Created a web form for students to submit complaints, concerns, suggestions and compliments anonymously.
  • Created the first online class for student leaders.
  • Selected to serve as a member of the College's Institutional Effectiveness Committee.
  • Led a search for and implementation of the College's first electronic student event management system.
Master of Education: Higher Education Administration, Expected in 2009
Bachelor of Science in Business Administration: Finance & Information Systems, Expected in 2003
Director of Student Life, 09/2012 to Current
Community College Of AuroraDenver, CO,
  • Serve in an advisory role to student organizations and student publications, provide guidance and work closely with students and administration on policy updates and additions and communicating the changes to students.
  • Supervise and advise staff who manage student events, meetings, student activities, campus tours, fitness center, intramural sports, student yearbook and student newsletter.
  • Assist Director of Admissions & Recruitment with planning for Orientation.
  • Work closely with students to resolve concerns and communicates suggestions and problems to the appropriate departments and follow up with students providing next steps for resolution.
  • Manage the student health insurance enrollment/waiver process, and manage the student background criminal check program.
Office Manager, 07/2011 to 01/2013
MarkforgedWatertown, MA,
  • Served as Executive Assistant to the Associate Vice President for Student Services & Enrollment Management
  • Developed and managed the budget, personnel changes, payroll, and travel for Admissions & Recruitment, Office of the Registrar, Financial Aid, Student Life and the Immediate Office of Student Services & Enrollment Management (SSEM).
  • Managed the enrollment and waiver process for the student medical, vision and dental insurance plans.
  • Coordinated other special projects, including Liaison Committee on Medical Education (LCME) Medical Student Subcommittee Accreditation, and assisted with Title III grant applications, and other technical projects.
Program Coordinator, Student Life, 08/2009 to 07/2011
Cvph Medical CenterPlattsburgh, NY,
  • Responsible for managing over 50 student organizations, including events, meetings, fundraisers and budgets (using web surveys, Microsoft Excel, Microsoft Access, & Banner Production).
  • Served as backup to the Student Services & Enrollment Management Office Manager.
  • First person track campus tours electronically and submit an annual report to the Board of Trustees Student Affairs Committee that includes number of tours given, number of people who visited the campus and the city and state they traveled from.
  • First person to electronically track student organizations and students events.
  • Created a system to allow students to submit their event requests electronically that was initially no cost to the College.
Human Resources Assistant, 07/2009 to Current
Gallagher Bassett Nz LtdStockton, CA,
  • Served as document imaging specialist scanning confidential human resource and legal files.
  • Answered the customer complaint line, logged customer complaints in an Access Database and routed messages to the appropriate departments and store managers to resolve reported issues.
  • Additional responsibilities included transcribing messages left by employees on the employee complaint line.
Graduate Student Research Assistant, Current to 04/2009
American Senior CommunitiesConnersville, IN,
  • Recruited teachers to participate in research projects that would enlist their help in testing their class with tests created by Vanderbilt Special Education professor, Doug Fuch.
  • Conducted research in Metro Nashville Elementary public schools by gathering data on students with reading disabilities through a series of testing activities in math and reading that focused on cognitive learning.
Communications Consultant, 07/2006 to 08/2007
Stan Clark CompaniesEnid, OK,
  • Managed projects for clients with confidential employee information which was used to create personalized employee benefits projections using information provided by the clients (employee salary, age, various contribution percentages and employee match) using Microsoft Access SQL scripting.
  • Interfaced with clients to create time lines and layout budgets for each project.
  • Led a team of consultants and data analysts to create a standard Access SQL Database for consulting projects that saved our department valuable time and allowed our teams to complete 95% of our projects under budget.
Application Support Assistant, 09/2004 to 06/2006
, ,
  • Developed curriculum and facilitated the first Microsoft Office Suite training sessions for employees and board members.
  • Served as part of a team to troubleshoot software application, printer, Blackberry, laptop and VPN problems.
  • Configured new computers for employees use which included installing software and hardware.
Receptionist, 03/2004 to 10/2004
Earnhardt AutoCity, STATE,
Temporary Billing Analyst through AppleOne Employment, 08/2003 to 10/2003

Gap in Employment: From November of 2003 - February of 2004, I assisted family with a start up non-profit in Memphis, TN.

Server, 05/2003 to 08/2003
Part-time Receptionist, 04/2002 to 04/2003
Professional Affiliations
  • American College Personnel Association (ACPA), Member, 2012
  • Committee for Student Involvement, Assessment Coordinator, 2013
  • National Association of Student Personnel Administrators (NASPA)
  • Nashville Film Festival, Board of Directors, 2007 - 2008
  • Nashville Young Leaders Council Graduate, Spring 2007 Class
  • Oasis Center, Intern Board of Directors member, 2007 - 2008
  • NFL Professional Cheerleader, Tennessee Titans, 2004-2006

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Job Titles Held:

  • Director of Student Life
  • Office Manager
  • Program Coordinator, Student Life
  • Human Resources Assistant
  • Graduate Student Research Assistant
  • Communications Consultant
  • Application Support Assistant
  • Receptionist
  • Temporary Billing Analyst through AppleOne Employment
  • Server
  • Part-time Receptionist


  • Master of Education
  • Bachelor of Science in Business Administration

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