DIRECTOR OF SERVICES Resume Example
Non-profit Service Organization Expertise.
Highly efficient, organized, detail-oriented Program Manager with strong leadership and customer service skills. Proven abilities in the supervision and development of employees, and the development of program services including teaching strategies, data collection and goal setting. Demonstrates excellent written and verbal communication with special emphasis on customer relations and donor development. Experience in strategic planning, budget development, and implementation of policies and procedures.
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- 2009 Leadership Sonoma Valley Class XI - Sonoma Chamber of Commerce Community Immersion Program.
- Extensive professional training in the areas of: Applied Behavior Analysis, teaching diverse learners, leadership, computer skills (work and database programs), and Animal Learning Theory.
- Served as key contributing member to the leadership team for Becoming Independent, including development of a strategic plan and oversight of the Advisory Board for the Sonoma branch.
- Mentored/trained direct service employees which resulted in 5 employee's advancement into management positions.
October 2005 to CurrentCushman & Wakefield － Playa Vista , CA
- Management of a satellite day service program serving adults with disabilities.
- Responsible for overseeing administrative and fiscal operations of the program's services including the development and monitoring of a million dollar annual budget.
- Direct 25 employees with responsibility for hiring, firing, training, supervising, and evaluating performance.
- Promote and develop services for 60 program participants and ensure full implementation of Individual Service Plans.
- Maintain compliance with all agency policies and procedures and with all applicable local, state and federal standards and regulations.
- Develop/maintain relationships with community members, donors and service organizations to increase awareness and funding for services.
- Work collaboratively with the Fund Development Department in Grant writing, project management and developing donor relationships.
- Influence agency growth and improvement through service on the Core Management Team, Personnel Committee, Program Management Committee, Wage and Hour Committee, Program Development groups, Disaster Preparedness and various other work groups.
- Teacher of Record providing oversight of the instruction of adults with disabilities in community access skills, life skills, workplace skills, and functional academics, including tracking and processing of accountability paperwork for Santa Rosa Junior College, a Becoming Independent funding source.
- Provide instruction to group classes of up to 15 students and their dogs including the proper use of training equipment, instruction on basic obedience, and knowledge/practice of animal learning theory including operant conditioning, shaping, stimulus control and reinforcement.
August 1990 to October 2005Marriott International － Greenville , SC
- Hired to assist the Program Director in overseeing the operation of the service and to act as Director in her absence.
- Duties included employee training in the development and implementation of Individual Service Plans, writing reports, data collection, teaching strategies, and supervision of adults with developmental disabilities.
- Provided direction and support in managing vocational services, community jobsites, and all work activities.
- Responsible for scheduling of entire program of 60 program participants and 25 employees.
- Coordinated vocational services by ensuring quality work, completing contract bids, and completing time studies as per Department of Labor standards.
- Assisted in the development of the program's Outcome Measurement System.
- Developed and monitored Individual Service Plans and facilitated ISP meetings.
- Supervised and participated in the evaluation of 25 employees.
- Assisted in the creation and updating of training materials for employees.
- Oversight of all Health and Safety practices and ensured regular training of employees.
2008 Napa Adult School: Completion of coursework for Preliminary Full Time California Adult Ed Credential Level 1 Adults with Disabilities.
26 years experience working with adults with disabilities in community, classroom and vocational settings.
Goal setting, community-based and classroom instruction, data collection, report writing.
Leadership, strategic planning, program development and program management, employee relations, personnel and human resources functions, employee training, budget development, Grant writing, policy and procedure.
Efficient use of email, computer and Internet, ordering, compiling data and reports for accounting, attendance tracking, customer service.
2003/2004 Board Member Napa Valley Dog Training Club
2012/2013 Board Member/Training Chair Napa Valley Dog Training Club
2009-Present Board Member Kiwanis Club of Sonoma Plaza Club President 2011/2012
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Resume Overview
School Attended
- Francis Marion College
Job Titles Held:
- DIRECTOR OF SERVICES
- ASSISTANT DIRECTOR OF SERVICES
Degrees
- Bachelor of Science : Psychology
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