Director of Service Delivery Resume Example

New Service Offering:

• Spearheaded a company-wide innovation initiative resulting in a new service offering in under 6 months with 3 clients implemented under a year
• Successfully built and delivered first measurable go live service in market

Process Development:

• Compile assessments of desktop deployments and support strategies for new accounts
• Implement best practice for desktop support and asset management
• Implemented a more robust quality assurance review program

IT Management:

• Facilitated refresh of 250K PAC's devices at 5 hospitals, and manages the front end software deployment of 2 major clinical system upgrades
• Successful Project Management of projects up to 27 million
• Manage a team of 100+ analysts supporting 24 hospitals and 2 colleges
• Built server team to support 6 health systems, establish process for turnover between implementation team and the support team

Implementation:

• Manage technical implementation of six accounts
• Directed projects over 50 health systems on time and within budget
• Provide technical oversight for implementation of all new applications and technical products for the Service Desk and the Operation Center

Business Development:

• Provide subject matter expertise in sales cycle
• Cost modeling and fixed pricing assistance to the business development team

People Management:

• Aided employee growth, resulting in 10+ employee promotions
• Responsible for hiring, training, mentoring, team building, performance management and employee reviews of 100+ employees