I am a driven and compassionate healthcare professional with more than ten years of hands-on experience in fast-paced residential, independent living settings and successfully oversee the implementation of community based services in the Worcester area. Accountable and responsible with a strong focus on individualization of services to accomplish a person's hopes and dreams in the community. I have great clinical expertise and a track record of managing personnel, finances, facility operations and administration of programs and services while providing the highest quality care. In my current role as the Director of Program Development at Alternatives, my overall responsibilities include but not limited to:
Program administrative and development within our budgetary and funding requirements.
Staff supervision, development and training to foster growth and performance within their jobs Person-centered planning, hope building and rehabilitation and recovery support
Crisis intervention, risk mitigation, clinical support and consultation Quality improvement within documentation requirements to meet Rehab Option standards.
Individuals Health and Wellness strategies. Building community relationships through networking to establish valued roles in the community for the people we support.
Network business planning, development and implementation of network goals and management reports.
With a staff team of approximately sixty, I have effectively implemented community based services to over one hundred individuals who are living meaningful lives in their communities. You will find in my enclosed resume that in addition to my impending acquisition of a Sociology major and Business Administration minor in 2016, I am also in the process starting my master's degree program in Non Profit Management and Leadership.
Given the opportunity, I will bring a very broad range of skills and experiences including:
Dedication, efficiency, reliability and strong work ethics.
Maturity, honesty and the ability to look at challenges as opportunities and make sound judgments and decisions.
Strong organizational and leadership skills, natural ability to inspire, motivate and lead staff teams.
Proven multi-tasking capabilities with a strong ability to plan, prioritize, and manage complex projects in a timely manner.
Mission driven with experience in enhancing the services provided to individuals served.
Outstanding interpersonal and team building abilities and successfully working with diverse teams.
Strong networking skills and training experience.
Thank you for your consideration and I look forward to an opportunity for an interview with you soon.
Education and Training
B.S: Sociology Business Administration2016Worcester State UniversitySociology Business Administration
M.S: Nonprofit ManagementNonprofit Management
certificate in Leadership-currently enrolled in an accelerated programWorcester State University
Staffing management ability
Creative problem solving
Electronic Health Records
Leadership development and team building
Confident public speaker
Personal and professional integrity
Relationship and team building
Sound decision making
Staff training and development
Quality assurance standards
Rehabilitation and Recovery standards
Community Based service delivery and resource acquisition
Excellent Communication and interpersonal skills
Financial and Business aptitude
Legal guardianship process
Policy development and implementation
Effectively influences others
Cultural awareness and sensitivity
Critical thinking proficiency
Fundraising and major donor development
Proven patience and self-discipline
Strong clinical judgment
Enthusiastic person centered caregiver
Body mechanics competency
Crisis intervention and risk management
Clinical case analysis
Healthcare industry best practices
Medication administration procedures
Rehabilitation and recovery approaches
Representative payee accounts management
Organization and time management
Cultural competency and Diversity ?
Director of Program01/2009 to Current AlternativesWorcester, MA
Administered, directed and coordinated the implementation of the Community Based Flexible Supports Services for adult Mental health within the Worcester network.
Provided administrative and clinical leadership to the program coordinators and their staff teams and helped improve annual retention rate from 60% percent to 95%.
Carefully selected, developed and retained qualified staff, as well as trained new program coordinators.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Served as liaison between senior management, transdisciplinary team, family members, funders.
Expertly planned, coordinated, organized and directed all operations of residential and independent apartment support services within the network.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care and measure the effectiveness of community based services within the network
Cooperated with other health related agencies and organizations in community activities.
Actively maintained up-to-date knowledge of applicable state and Federal laws standards and regulations on Rehab Option, MAP, health and wellness, physical plant licensing, DPPC and DPH expectations.
Provided thorough supervision to program coordinators for day-to-day operations of residential and independent living programs in accordance with set policies and guidelines.
Regularly evaluated employee performance and training needs, provided feedback and assisted, coached and disciplined staff as needed.
Worked and ensure collaborative work within Trans-disciplinary team to services to individuals referred by DMH.
Partnered with Licensed Clinicians to identify and evaluate referred individuals' risk behaviors and develop appropriate transition plans and interventions to engage in rehab and recovery.
Developed and implemented Results Oriented Management business plans and annual reports to highlight network successes.
Worked with DMH and stakeholders to shape procurements and identify opportunities for value added services.
Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
Actively served on Utilization Review Committee by reviewing policies, patterns of providers and corrective action processes.
Analyzed behavioral changes, patterns through Safeguard Monitoring database and developed crisis prevention plans in conjunction with other members of the Trans-Disciplinary Teams.
Contributed to and participated in community education projects to foster widespread understanding of the stigmatization of people with mental illness and other minorities.
Observed strict confidentiality and safeguarded all individual-related information.
Coached and developed a support teams that consistently ranked among the top within the agency for key person-centered, clinical, performance and financial outcomes.?
Analyzed and implemented improvement strategies for data related to DMH Outcomes, Network business plans, and QA plans
Facilitated opportunities to develop community partnerships and valued roles Facilitated consultations within programs, component events and safety trainings.
Monitored and implemented improvement strategies for daily rehabilitation activities facilitated within programs for individuals supported.
Started up new residential programs within the network and transitioned programs to new service models according to the changing demographics of individuals supported within network.
Program Coordinator01/2006 to 01/2009 AlternativesShrewsbury, MA
Hired and evaluated program supervisors and program staff.
Facilitated results oriented supervision and progressive disciplinary action
Trained program staff on MAP, human rights regulation, person-centered planning goals for rehabilitation and recovery.
Monitored and implemented innovative health and wellness initiatives for individuals in two residential programs and independent living settings.
Coordinated outpatient psychiatric and primary care services for individuals supported
Collaborated with community legal and forensic teams to provide advocacy support for individuals in the legal system to reduce recidivism.
Facilitated successful treatment planning to increase individuals' within services and graduation out of services to self-sufficiency.
Ensured program staff compliance with MAP regulations, Rehabilitation Option standards, physical plant inspections, and Quality Improvement processes
Facilitated recovery groups, activities and promoted rehabilitative milieu within program settings.
Facilitated consultations with clinical consultants and healthcare providers to increase individuals success within services.
Participated in the development and implementation of crisis prevention and risk management plans.
Program Supervisor01/2004 to 01/2006 AlternativesShrewsbury , MA
Assisted the Program Coordinator in the daily running of the program.
Orientated, trained, and provided direct supervision and evaluation to the overnight staff.
Assisted the Program Coordinator in the management of the program's finances, representative payee accounts and Social Security audits.
Monitored and implemented regulations on Medication Administration Program (MAP) systems.
Assumed Program Coordinator responsibilities in the absence of the Program Coordinator.
Assisted the Program Coordinator to develop program structures and routines to promote a therapeutic milieu and foster growth and development for all individuals supported within the program.
Completed individualized assessments, Individualized Action Plans (IAP), daily service notes and periodic reviews according to prescribed timelines on the MSDP forms.
implemented high quality rehabilitation according to each persons' Individualized Action Plan and assisted in the collection of all rehabilitation data for Medicare billing.
Collaborated with individuals served, licensed clinician, registered nurse, and other members of the transdisciplinary team in the implementation and monitoring of any self-management and health and wellness plans and activities.
Assisted individuals to perform and build skills for activities of daily living routines and independence.
Developed and monitored the implementation of all procedures that ensure the health and safety of individuals.
Developed and monitored all procedures that ensure the physical safety and cleanliness of the program.
Attended and participated in all internal and external trainings
Acquire and ensured that all program staff maintain all required certifications (MAP, CPR/FA, Vital Signs).
Employment Academy Initiative committee member and helped implement initiative within the Worcester network
Served on Recovery Steering Committee to evaluate the network's recovery approach, provide training, and review records to improve overall recovery outcomes and performance.
Health and Safety Committee member contributing to the agency-wide policies, procedures around health and safety, OSHA measures.
Co-facilitated the agency Diversity Committee and Diversity awareness trainings.
Serve on the agency Accessibility Committee and have assessed and made recommendations on network accessibility needs and CARF requirements.
Facilitated and contributed to agency-wide policy development, reviews and implementation.
Certified SOLVE Mobile Trainer, CPR/FA Trainer, Environmental Awareness and Safety in the Field Trainer
Completed CPRP preparation tracks through MassPRA, willing to complete examination for certification.
Streamlined and implemented timely communication of internal incident reports within the network through email group list
Designed and implemented an internal respite protocols widely used by programs within the network.
Develop network protocols for Narcane use, monitoring and storage.
Organized and implemented annual Multi-Cultural and Diversity celebrations for individuals served
Leadership Award Recipient 2008, Recipient of the Worcester BusinessJournal 40 Under 40 Award in 2011, Selected to participate in the agency's Multi-Generational Leadership Development Program.
Volunteer Roles and Involvements
Financial Secretary for the First Assembly of God Church Ghanaian membership group
Volunteer Cooperator for the Greater Worcester Community Foundation
Volunteer for the Convoy of Hope Worcester Community Outreach.
Excellent written communication and digital ethics
Creative problem solving
Electronic Health Records, MSDP
Microsoft Word, Excel, Publisher
Outlook and intranet emailing
Alternatives, Director of Mental Health Services
Alternatives, Director of Rehabilitation and Recovery