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Director of Physician Operations Resume Example

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DIRECTOR OF PHYSICIAN OPERATIONS
Executive Profile

Ambitious Director who creates strategic alliances with organization leaders, and physicians to effectively align with, and support key initiatives. Builds, and retains high performance caregivers by hiring, developing, and motivating skilled professionals.

Skill Highlights
  • Business operations organization
  • Budgeting expertise
  • Project management
  • Physician Contract negotiations
  • Leadership/communication skills
  • Human resources
  • Employee relations
  • Patient satisfaction-oriented
Core Accomplishments
  • Operations Management:
  • Implemented EMR/EHR in more than a dozen ambulatory practices.
  • Handled all functions related to

Professional Experience
Angel Medical Center Franklin, NC Director of Physician Operations
  • Reports to; Jim Bross, President, and CEO of Angel Medical Center Dates of Employment: July 2013 through June 23, 2015.
  • Mission Health Care System is eliminating all Director positions, as well as other Sr.
  • Leadership roles as a result of their restructure/redesign plan.
  • Directly responsible for the oversight of Employed Physicians/Providers in the Hospitalist Program, Emergency Department, and six ambulatory specialty out patient practices to include two satellite OB practices.
  • I am responsible for approximately 30 providers, and 30 to 40 full- time support staff.
  • Responsible for monthly financial reports presented to President, and Providers.
  • wRVU Production Report * Patient Volume, along with revenue, and staffing models.
  • Responsible for Practice Managers/Supervisors for ambulatory sites.
  • Responsible for working with colleagues at Mission Health Care System team on budgeting, strategic growth planning, and operational management of the Urgent Care, and the Speciality practices.
  • I work with the MHS team on provider credentialing with payers, etc.
  • Responsible for education, and oversight of compliance, and auditing processes with guidance of MHS team.
  • Assisted with recruitment, and retention of physicians and advanced care providers.
  • Assisted MHS colleagues with contracts, and incentive wRVU models.
Carolina's Health Care System CHS Columbus Regional Health Care System CRHS Charlotte Whiteville, NC
  • I worked in three capacities while employed by CRHS & CHS.
  • CHS was the management Health.
  • Care System for CRHS.
  • Total dates of employment were from July of 2009 through May 2013.
Carolinas Health Care System - Carolina's Hospitalist Group CHG Practice Manager III 05/2010 to 10/2012
  • Reported to; Shannon Johnson, VP of Eastern Region Carolina's Hospitalist Group Dates; May of 2012 through June 2013 (CHG underwent a restructure of areas) Directly responsible for the oversight of three Hospitalist Groups in a 150 to 200 mile radius.
  • CMC-Union Hospital in Monroe, NC; Scotland Memorial in Laurinburg, and Columbus Regional Health Care System in Whiteville, NC.
  • The three CHG approximately 30 providers, as well as billing support staff.
  • Duties Included: ! Preparation of monthly financials, PRC, and other financial reports for presentation to Hospital Presidents, and providers at each site.
  • Worked with CHG team for budgeting, strategic growth planning, and operational management of all CHG groups.
  • Worked with the Medical Director at each group re; scheduling, recruitment, retention, and creation of float pool.
  • Responsible for all CHG billing staff oversight, compliance, and audit processes.
  • Submission of payroll, and incentive payout.
  • Responsible for hiring, orientation, and annual performance reviews.
  • Responsible for provider coding education, and compliance.
  • Carolinas Health Care System - Columbus Regional Health Care System - Director of Physician Operations Reported to; Mike Mullowney, VP of Easter Region Carolina's Physician Network ! Directly involved in the strategic planning for growth goals, to include 1.5 million budget as well as long range five and ten year plan.
  • Prepared weekly financial reports for comparison to budget performance.
  • Assisted in the acquisition of two private community physician practices, to include providers, and staff.
  • Prepared DWH (Data Warehouse and Vista) reports for monthly production presentation at physician meetings.
  • Direct oversight of recruitment, and retention of providers.
  • Implemented NCQA project for both primary care practices, with one achieving Level I recognition, and the other achieving Level III recognition.
  • Columbus Regional Health Care System Reported to; COO, Ann Johnson initially and then to Henry Hawthorne, President, and CEO Dates of Employment: July 2009 through April 2011 at which time I became a CHS employee.
  • Same title and duties as outlined above, but became employed by CHS 2011.
Education
Bachelor of Science: Business Administration and Health Care Management May 2013 Mount Olive College, Wilmington, NC Business Administration and Health Care Management
Associates of Applied Science: Radiology Technology June 1989 Jefferson Community College, Steubenville, OH Radiology Technology
Certified Professional Coder in September 2007 American Academy of Professional Coders
Skills
auditing, billing, budgeting, budget, contracts, Data Warehouse, financials, financial reports, hiring, Leadership, Director, meetings, Network, payroll, performance reviews, primary care, processes, coding, recruitment, scheduling, staffing, strategic, strategic planning, Urgent Care, Vista
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Resume Overview

Companies Worked For:

  • Angel Medical Center
  • Carolina's Health Care System CHS Columbus Regional Health Care System CRHS
  • Carolinas Health Care System - Carolina's Hospitalist Group CHG

School Attended

  • Mount Olive College
  • Jefferson Community College
  • American Academy of Professional Coders

Job Titles Held:

  • Director of Physician Operations
  • Practice Manager III

Degrees

  • Bachelor of Science : Business Administration and Health Care Management May 2013
    Associates of Applied Science : Radiology Technology June 1989
    Certified Professional Coder in September 2007

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