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Director of Operations Co-Owner Resume Example

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DIRECTOR OF OPERATIONS CO-OWNER
Professional Summary
Proven sales and business leader in various industries with experiences ranging from regional sales management & development to divisional corporate strategy specializing in market development, workforce management and training. Strong acumen of financial analysis and business modeling, corporate financial planning & analysis, and field finance ranging from quarterly/long range forecasts, annual budget planning, developing key metrics/scorecards, tools/assessments, and financial analytics of G&A business trends Operations Manager Workforce Staffing & Development Key Account Management Operations Manager Workforce Staffing & Development Key Account Management Business Strategy Business Development Team Leadership Problem Resolution Business Strategy Business Development Team Leadership Problem Resolution
Core Qualifications
Microsoft Excel, Access, and PowerPoint. Experience with Hyperion Essbase, and PeopleSoft, and other in-house financial systems.
Experience
01/2010 to Current
Director of Operations Co-Owner COMFORCARE HOME CARE － Torrance, CA
  • Provider of quality non-medical home care services in the Southbay with the goal of helping people of all ages live independently while aging gracefully in the comfort of their own homes.
  • Business development, community relations, client relations, and operations management.
  • Developed business from ground up with grass root marketing initiatives with local nursing homes, senior living residential communities, family and senior community centers, regional and government care initiatives, and online marketing platforms.
  • Year 1 revenues $100,000, Year 2 $500,000, Year 3 $800,000, Year 4 $1,000,000, and Year 5 at $1,300,000.
  • Cultivate new and existing client relationships.
  • Manage family communication and care oversight for their loved ones.
  • Expand and implement marketing strategies for referral partners including hospital and skilled nursing facility venues, their social workers, and case managers.
  • Oversee key account referral partnerships.
  • Oversee hiring, recruiting, training, and scheduling of staff 100+.
  • Enforcing supervisory audits onsite and direct performance coaching.
  • Manager HR functions, financial accounting, financial analysis of business operations, ROI evaluations for client or contract acquisitions.
  • Contract development and management from state contracts to federal contracts.
01/2007 to 01/2010
Division Strategy and Business Development Manager
  • Distinguished for igniting a market strategy to recapture Third Party Vending channel share and developing regional opportunities for undeveloped business channels such as wholesalers, cash n carry, distributors and other resellers.
  • Develop and implement business strategies.
  • Provide overall direction of channel management of Workplace Foodservice.
  • Strategic thought leader; revamp channel vision and introducing strategies and tools to achieve vision: aggressive share growth programs and customer/consumer marketing incentives.
  • Ownership of channel volume and revenue growth.
  • Develop planning objectives for channel.
  • Manage channel pricing strategies.
  • Collaborate with corporate pricing team and field sales to proactively identify strategies for improvement.
  • Implement strategies and analyze business results.
  • Collaborate with Market Directors on tactical in field coaching and development of field personnel.
  • Deliver regional business revenue turnaround execution by 20% in first year and stabilizing revenue growth during economic downturn.
  • Channel Advisor for Management, Market Directors, and Field Sales.
  • Led strategic account planning.
  • Analyze business trends to assess risks and opportunities.
  • Perform competitive assessments.
  • Understand and represent customer needs to senior management.
  • Lead negotiations for national and regional new business opportunities.
01/2004 to 01/2007
Market Director Riverside, CA
  • Strategic financial leader of the FoodService Division, helping to implement strategy and growth for the Inland Empire market.
  • Led a team of 25 FTE including direct sales, vending drivers and supervisor.
  • Exceeded new business growth targets with 15% revenue growth and over 500 new account and chain acquisitions per year.
  • Owned Foodservice P&L and new business acquisition profitability.
  • Developed business plans and analyzed business trends to insure profitability.
  • Analyzed trends to enhance team productivity by developing scorecards and customer detail level reports.
  • Directly managed chain and prestige customers to ascertain market intelligence to drive direct impact of business objectives.
  • Lead bid proposals and presentations for prestige new business opportunities.
  • Implemented business processes to improve customer service model and sales approach.
  • Instituted contract management process, business reviews, financial literacy training, sales proposals, sales techniques, and deal negotiation tactics.
01/2003 to 01/2010
PEPSICO - PEPSI BEVERAGE COMPANY － Aliso Viejo, CA
01/2003 to 01/2004
Regional Finance Manager San Fernando, CA
  • Finance Lead for Region General Manager through business assessment of risks and opportunities to P&L management.
  • Provide complex financial modeling and analysis relating to changing trends in the business.
  • Develop compelling annual financial plans and presentations, supported by relevant financial analysis/modeling and assumptions for the market unit.
  • Analytical support of retail and foodservice business trends.
  • Evaluated business risks and opportunities via rate and mix management.
  • Developed training curriculum and lead training of sales team in sales support and financial key management and selling with financial literacy.
01/2002 to 01/2003
Finance Manager GAP INC
01/2000 to 01/2002
Sr. Analyst II GAP INC
01/1997 to 01/2000
Financial Analyst MERCEDES BENZ NORTH AMERICA
Education
B.A: Economics University of California Los Angeles Economics CSA, Society of Senior Advisors Life, Accident & Health License
Skills
acquisitions, approach, Business development, business operations, business plans, business processes, business strategies, coaching, community relations, competitive, contract management, contracts, client, client relations, customer service, direct sales, direction, drivers, Essbase, senior management, Finance, financial, financial accounting, financial analysis, financial modeling, financial analysis/modeling, General Manager, government, hiring, home care, HR, Hyperion, marketing strategies, market strategy, marketing, Market, Access, Microsoft Excel, PowerPoint, negotiation, negotiations, nursing, online marketing, operations management, PeopleSoft, personnel, presentations, pricing, pricing strategies, proposals, quality, recruiting, retail, selling, Sales, sales support, scheduling, strategy, Strategic, supervisor, supervisory, verbal communication skills, vision, written
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Resume Overview

Companies Worked For:

  • COMFORCARE HOME CARE
  • PEPSICO - PEPSI BEVERAGE COMPANY
  • GAP INC
  • MERCEDES BENZ NORTH AMERICA

School Attended

  • University of California Los Angeles

Job Titles Held:

  • Director of Operations Co-Owner
  • Division Strategy and Business Development Manager
  • Market Director
  • Regional Finance Manager
  • Finance Manager
  • Sr. Analyst II
  • Financial Analyst

Degrees

  • B.A : Economics

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