IT M ANAGEMENT S ENIOR IT P ROFESSIONAL
Leadership Engineering Administration Project Management Solution Focused
Accomplished and integrity-driven IT Management and Professional with over 20 years of experience and enormous
success implementing strategic IT initiatives to improve business functionality. Recognized as a leader with
strengths in engineering, administration and support of information systems. In-depth expertise in implementation,
analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Strong "hands on"
technical knowledge with several IT certifications. Experienced and effective at managing, motivating, and directing
teams to successfully complete projects. Technology savvy, a self-starter and adept at moving into new
environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Strong
interpersonal skills, highly adept at facilitating discussions and negotiations with key stakeholders.
Microsoft Windows Operating Systems NT 4.0, 98, 2000, XP, Vista, Windows 7, 8 and 10, Microsoft
Server Operating Systems NT 4.0, Server 2000, 2003, 2008, 2012 and 2016, VMware ESXi, VMware workstation
and server, Cisco IOS, Novell Netware, and Linux (RedHat, Fedora, SUSE and Ubuntu).
Hardware: Cisco (Routers, Switches, PIX/ASA Firewalls, ISE and Wireless Controllers), Nokia and Watch
Guard Firewalls, Dell (Servers, Desktops and Laptops), HP (Servers, Desktops and Laptops), IBM (Servers,
Desktops and Laptops), SAN, NAS, DAS, Backup Tape Libraries, CSU/DSU, Wireless Controllers and Access
Points, PBX Phone Systems (Option 11 and ESI) and Cisco VOIP.
Software: Veritas Backup Exec and Net Backup software, Unitrends Backups, Captaris Right Fax and Omtool
Genifax server faxing software, Microsoft Office Suites, MOSS and SharePoint 2007/2010, Microsoft Exchange
Server 5.5, 2000, 2003, 2007 and 2010, Check Point Firewall Management Software, WSUS, SMS, IIS, SQL,
Virtual Server and PC, Network Monitoring Tools (Solar Winds, OPManager, MRTG, PRTG), Imaging
Software (Norton Ghost, Backup Exec System Recovery, Acronis Imaging Suite and DSM7), Anti-Virus
Director of Network EngineeringCST Corporation － Rocklin, CA
Responsible for directing and implementing corporate IT initiatives for all client networks and technical services
in the USA for all west coast clients.
Direct, motivate and scale a team of network engineers (internal and external) by setting clear priorities, which
align to department objectives and vision for the delivery of network services.
Keep abreast of emerging technologies including evaluating new solution and making recommendations to
advance technologies where appropriate with in the client organization.
Deliver projects, platform or service analysis, design and build for network and voice technologies as necessary
in a self-motivated manner and consistent with engineering release plan and project deliverables.
Collaborate with client executives, providing advice and assistance to coordinate and operationalize the
integrated strategic and operational plans for innovative technologies, methodologies and processes.
Responsible for technical solutions that meet the needs of client's business units in a cost effective manner.
Set strategic direction for network product and service development that achieves differentiation and enhances
overall service improvements in line with strategic business goals.
04/2008 to Current
IT ManagerDMG MORI USA, Inc － Davis, CA
Direct operation of mid-scale network consisting of 60+ servers and 900+ desktop and laptop computers.
Manage team of eight engineers and a user population of 900+ spanning North and South America.
Hold full management responsibility over department, including hiring, training, team performance and career
Oversee daily support of all servers, network equipment, hardware and software in addition to contributing
expertise in decision making for future of technology use at company.
Define strategies and enforce security and user policies.
Communicate with executives, senior management and internal departments to coordinate and report IT goals.
Plan and lead internal projects from start to finish while simultaneously managing vendors.
Spearheaded IT planning, implementation and move to new 72,000 square foot Davis, California facility.
Lead IT planning and implementation for new 290,000 square feet Mori Seiki Manufacturing Facility (the first
Mori Seiki Manufacturing Factory in USA).
Successfully implemented ticketing system to help track user support requests and issues.
Migrated Exchange 2010 servers from Japan back to the US including over 700+ user mailboxes and resources.
Streamlined data backup and processes LTO3 tapes and D2D Backups.
Implemented WSUS to provide server and workstation patch management.
Designed, planned and implemented new office network LAN/WAN topology and security system.
Streamlined workstation/server imaging process; implemented a more robust solution to ensure user downtime
Successful implementation and deployment of SCCM 2007 and Project 2007 server for the whole Mori Seiki USA
Currently implementing new Cisco VOIP solution to unify all office phone systems in the USA.
Implementing new SharePoint solution as the main intranet backbone of the Americas.
09/2007 to 02/2008
Network & Systems ManagerMatrix Innovative Systems － Roseville, CA
Managed multiple client LAN/WAN networks, servers, desktops and laptops.
Maintained communication with business owners and management to ensure projects and activities that is
aligned with client's business goals.
Provided leadership and direction to other network engineers and system administrators to guide in a successful
Acted as "Virtual CIO" and main point of contact with clients.
Successfully implemented VPN connectivity to all branch offices of high-level client (Community Psychiatry
Implemented Active Directory and backup strategies to all branch offices of CPA.
Created and implemented various desktop images and successfully migrated all end users to Windows XP.
Disaster recovery planning for clients.
03/2002 to 12/2007
Senior Regional Systems Engineer
03/2001 to 03/2002
Network Engineer/Systems AdministratorJeff Acosta
10/2000 to 12/2007
Merrill Lynch/First Franklin Financial Corporation － San Jose, CA
10/2000 to 03/2001
Senior Lead Desktop Support Engineer
Performed multi-faced roles as senior level Regional Systems Engineer overseeing North West Region that included 12
production offices in 7 states.
Key liaison between corporate headquarters and branch offices for $29B loan origination division of Merrill Lynch.
Managed group of five support personnel, tasked with ensuring system and network continuity and optimal uptime for user
population of 500+.
Implemented reliable branch infrastructure and oversee branch office progress of IT initiatives and innovations.
Maintained and enforced corporate server and desktop architecture standards, and security policies.
Led nationwide desktop and server migration to MS Windows XP, MS Server 2003 and Active Directory from a
mixed Windows 98 & 2000 environment.
Influenced over 50 isolated Windows servers, more than 3,000 desktop,
and laptop computers.
Spearheaded the consolidation of printing, scanning and fax environment to a single multi-function printer that
saved more than $2.6M annually.
Implemented Roaming Profiles throughout branch offices in the West Coast to reduce user down time.
Key contributor for an e-mail consolidation project consisting of over 2,800 e-mail accounts from 40 local offices.
Successfully integrated Merrill Lynch applications into First Franklin's desktop environment.
Successfully rolled out 1,500 laptops to Account Executives nationwide to increase sales force productivity.
Laptop Encryption deployment to all laptop users in North West Region for user and company security.
Technical subject matter expert on enterprise fax server consolidation project that generated an annual savings of
approximately $250,000 with an ROI of less than three years.
2006 Presidents Award and 2006 Q1 and Q2 TOPS Team Member
2005 Q3 and Q4 TOPS Team Member.
01/2000 to 10/2000
Technical Support EngineerInterwise, Inc － Santa Clara, CA
10/1997 to 01/2000
MIS TechnicianQuadraMed, Corporation － San Jose, CA
Bachelors of Science: Information Technology Administration and ManagementMasters Institute of Technology － San Jose, CaliforniaInformation Technology Administration and Management 3.89
Cisco Certified Network Associate Security Course
Certified Information Systems Security Professional (CISSP) Training -
Certified Ethical Hacker (CEH) Course -
CompTIA Security+ Course -
CompTIA Linux+ Course -
Microsoft Certified Systems Engineer (MCSE) 2000 and 2003 Courses - 2000 - 2003
IT & Network Management Network Engineering Budgeting
Complex Problem Resolver Systems Administration Vendor Management
Information Security Multi-Task/Prioritize Effectively Project Management
LAN/WAN Design Technical Analysis Business Solutions
Process Improvements Multi-Platform Networking Team Building &
Strategic Planning Contract Negotiations Leadership
A+, Active Directory, Anti-Virus, Backup Exec, Backup, BGP, Budgeting, Business Solutions, CCNA, Cisco Certified Network Associate, CCNP, Certified Novell Engineer, CNA, CNE, CISA, Cisco IOS, Cisco, Cisco Certified, Cisco (Routers, Hardware, Contract Negotiations, CPA, Encryption, CSU, client, clients, DAS, decision making, delivery, Dell (Servers, Desktops, DHCP, directing, direction, Disaster recovery planning, DNS, DSU, e-mail, senior management, Fax, faxing, Firewalls, Firewall, Frame
Relay, FTP, hiring, HP (Servers, IBM (Servers, IDS, IIS, Imaging, Information Security, Information Systems, LAN, laptop computers, Laptops, Team Building, Leadership, Linux, loan origination, managing, McAfee, MCP+I, Access, Microsoft Certified Professional, Microsoft Certified Systems Engineer, MCSE, MCSE) 2000, Exchange, Microsoft Exchange
Server 5.5, office, Microsoft Office Suites, SharePoint, Windows 7, Microsoft Windows, Windows, 2000, Windows 98, 98, NT 4.0, Windows XP, MS Windows XP, enterprise, Network Management, NAS, Network Engineering, Network, Networking, networks, Norton Ghost, Novell Netware, Certified Novell Administrator, Operating Systems, OSPF, PBX, personnel, Phone Systems, policies, printer, processes, progress, Project Management, Psychiatry, RedHat, RIP, sales, SAN, scanning, self-motivated, server consolidation, server migration, servers, SMS, SMTP, SNMP, SQL, strategic, Strategic Planning, Switches, Symantec, Systems Administration, Systems Engineer, Technical Analysis, user support, TOPS, Trend, Vendor Management, Veritas Backup, VPN, vision, Vista, VOIP, WAN Design, WAN
Merrill Lynch/First Franklin Financial Corporation
Masters Institute of Technology
Job Titles Held:
Director of Network Engineering
Network & Systems Manager
Senior Regional Systems Engineer
Network Engineer/Systems Administrator
Senior Lead Desktop Support Engineer
Technical Support Engineer
Bachelors of Science : Information Technology Administration and Management Cisco Certified Network Associate Security Course Certified Information Systems Security Professional (CISSP) Training - Certified Ethical Hacker (CEH) Course - CompTIA Security+ Course - CompTIA Linux+ Course - Microsoft Certified Systems Engineer (MCSE) 2000 and 2003 Courses - 2000 - 2003
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