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Director of First Impressions/Receptionist Resume Example

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DIRECTOR OF FIRST IMPRESSIONS/RECEPTIONIST
Professional Summary

Highly organized and detail-oriented administrative professional with over 10 years experience supplying organized administrative support in a fast-pased office setting. Technically-adept with advanced knowledge of Microsoft Office Suite and experience creating Word and Excel databases and PowerPoint presentations.

Reliable and competent with exceptional data entry and customer service skills.

Skills
  • Extremely organized
  • Strong verbal communication
  • Multi-line telephone systems
  • High efficiency
  • Database administration
  • Attention to detail
  • Organization skills
  • MS Office proficiency
  • Customer and client relations
  • Inventory management
  • Multitasking strengths
  • Professional demeanor
  • Documentation and reporting
Work History
Director of First Impressions/Receptionist, 01/2016 to Current
Keller Williams Victor Valley – Hesperia, CA
  • Ability to work in a very fast-paced real estate environment and under strict deadlines Strong typing & computer skills (including Microsoft Office Suite programs- Word, Excel, PowerPoint) Ability to multitask and prioritize tasks according to importance Strong attention to detail Answer incoming calls and prioritizes issues to be handled Manage conference room scheduling for associates Receive and route all mail, packages & deliveries for associates and staff Meet and greet visitors Create, maintain, and enter information into appropriate databases Operate office equipment, such as fax machine, copiers, computers and phone system Ability to shift focus/react appropriately as time-sensitive issues arise Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and verifying receipt of supplies Use of internal communication systems to keep agents informed at all times (Facebook, email, varies phone apps, etc.) Contributing to the team effort, fostering a positive work environment and continually demonstrates the Company's Core Values Professional verbal and written communication skills Checking electronic files for CA state compliance Assisting the MCA with processing associate commission checks using Account Edge, if needed.
Personal assistant to Team Leader/CEO, 05/2006 to 05/2014
 Hesperia, CA
  • Dispatcher Direct home services Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Defused volatile customer situations calmly and courteously Effectively managed a high-volume of inbound and outbound customer calls Answered a constant flow of customer calls with up to 100 calls or more in queue per minute Gathered and verified all required customer information for tracking purposes Accurately documented, researched and resolved customer service issues Referred unresolved customer grievances to designated departments for further investigation Effective liaison between customers and internal departments Trained new employees on the day-to-day functions and requirements outlined by management.
Sales Associate, 10/2005 to 05/2006
Walmart – Victorville, CA
  • Built relationships with customers to increase likelihood of repeat business Completed all cleaning, stocking and organizing tasks in assigned sales area Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Responded to customer questions and requests in a prompt and efficient manner Processed cash and credit payments rapidly and accurately Entered data promptly and efficiently with a 100% accuracy rate Verified that all customers received receipts for purchases Completed all point of sale opening and closing procedures, including counting the contents of the cash register Operated a cash register for cash, check and credit card transactions with 100% accuracy Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
11/2003 to 07/2005
Dispatcher Creative Communications – Victorville, CA
  • Provided an elevated customer experience to generate a loyal clientele Developed reputation as an efficient service provider with high levels of accuracy Served as the main liaison between customers and management Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Directed calls to appropriate individuals or department Contacted customers daily regarding their scheduled appointment and informed them of any proposed delays Ensured each technician adhered to their daily route schedule Routed work load for each technician for the following day Prepared reports and communication for senior management and clients Maintained the day-to-day processing of payroll for over 15 employees, including review of timesheets and computing pay in accordance with FLSA.
Skills
administrative, attention to detail, Basic, call center, cash register, closing, CA, credit, addressing customer concerns, clientele, clients, customer service, databases, Edge, email, senior management, fast, fax machine, focus, inventory, life support, Excel, mail, Microsoft Office Suite, PowerPoint, Word, Nursing, office equipment, organizing, payroll, phone system, copiers, policies, real estate, sales, scheduling, technician, phone, typing, written communication skills
Education
Basic life support (BLS): 2015
D College - Victorville, CA
Licensed Vocational Nursing 4
High school diploma: General education, November 2016
Options for Youth - Victorville, CA
General education
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Resume Overview

Companies Worked For:

  • Keller Williams Victor Valley
  • Walmart
  • Dispatcher Creative Communications

School Attended

  • D College
  • Options for Youth

Job Titles Held:

  • Director of First Impressions/Receptionist
  • Personal assistant to Team Leader/CEO
  • Sales Associate

Degrees

  • Basic life support (BLS) : 2015
    High school diploma : General education , November 2016

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