LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Director of Emergency Services
Please provide a type of job or location to search!
SEARCH

Director of Emergency Services Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CH
DIRECTOR OF EMERGENCY SERVICES
Professional Summary

Forward-thinking leader with proven record of accomplishment in the Emergency Management and health care industries during 15-year career. Driven and ambitious change manager dedicated to continuous business improvement, focused on strategic planning and streamlining business operations.

Accomplishments
  • Project manager for COVID-19 testing of all Duke students upon their return to campus in August 2020.
  • Responsible for the rewrite and publication of the Duke University Emergency Operation Plan as well as created the first Duke University Emergency Management Strategic Plan
  • Presented at the Joint Commission visit for Duke's Comprehensive Stroke Center accreditation for Duke Life Flight and Neuro's work on Auto-Launch pilot.
  • Systematized immediate response and long term recovery efforts for Duke SOM and Duke Health employees Durham Gas Explosion in April 2019
  • Successfully created, implemented, and led the Duke Life Flight Event Medicine Team which is still currently used at all Duke University Functions averaging around 300 events year
Skills
  • Business operations
  • Data Analysis
  • Clinical Outcomes
  • Business planning
  • Risk Mitigation, Quality & Safety
  • Healthcare operations
  • Project organization
  • Operational improvement
  • Healthcare management
  • Growth Strategy
  • Regulatory Compliance
  • Strategic Planning
  • Patient Care
Work History
12/2018 - CurrentDirector of Emergency Services | Duke University - Durham, NC
  • Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Orchestrated projects within strict timelines and budget constraints by solving complex problems and working closely with senior leaders.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Develop plans that provide for continuity of instruction, research, and business functions at Duke University
  • Facilitate positive and collaborative relationships with internal and external organizations
  • Conduct hazard vulnerability analysis by various means including table top drills and full scale exercises.
01/2017 - 12/2018Business Operations Manager | Duke University Hospital | Duke Life Flight - Durham , NC
  • Devised strategies to boost call volume and drive referrals resulting in improved profit margins
  • Developed and cultivated relationships with both new and existing clients through effective communication and PR strategies.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Spoke with community organizations to boost volumes and highlight program offerings.
12/2015 - 04/2017Data Analyst & Project Manager | Duke University Hospital | Patient Flow - Durham, NC
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Documented business workflows for stakeholder review.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Compiled, evaluated and reviewed engineered data
  • Researched and resolved issues regarding integrity of data flow into Clarity databases.
  • Project lead for Transfer Center data connection project with Mastero care successfully resulting in Senior Leadership's ability to see financial performance of DUHS transfers for the first time.
  • Worked with key physician leaders and other customers to understand needs and provide excellent service
  • Drove operational improvements which resulted in improved operational transparency and increased throughput
  • Partnered with the PRMO and Utilization Management to engage the full revenue cycle and understand the whole finical picture
  • Conducted site visits to promote different programs and educate stakeholders available services while resolving any roadblocks
  • Responsible for investigating , organizing and summarizing all medical cases for review triggered by SRS, legal, or other means.
07/2014 - 12/2015Communications Specialist | Duke University Hospital | Duke Life Flight - Durham, NC
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved problems, improved operations and provided exceptional patient support.
  • Verified consistency in quality planning, quality control, quality insurance and quality improvement.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Redesigned workflow processes for patient access
  • Diagnosed and documented customer complaints by utilizing provided tools and asking diagnostic questions.
Education
Expected in 12/2021East Carolina University, Greenville, NCMBA:
12/2018University of Mount Olive, Mount Olive, NCBachelor of Science: Business Administration - Healthcare Management
Certifications
  • North Carolina Paramedic
  • Graduate Certificate in Supply Chain Management , 12/2020
RESEARCH CONTRIBUTIONS

Study: ECMO Transport patient review

Retrospective Clinical Chart Review of Patients Transported for ECMO

DUH IRB Pro00072825

PI: Dr. Brent Jason Theiling, MD, Chloe Hallberg, EMT-P

Key Investigators & Personnel: Chloe Hallberg

The project aim is to review the patient characteristics, transport characteristics, and outcome patterns for patients who were transported on ECMO via Duke Life Flight to Duke University Hospital. Specifically, there is interest in understanding any differences or similarities in those transported via the various methods, (i.e. ground, fixed wing or rotary wing) or trendsin patient care.

Study: Replant Air vs. Ground Transfer

An Analysis of Transferred Replant Candidates for Microsurgical Emergencies Involving the Upper Limb

DUH IRB Pro00085082

PI: Dr. Fraser Leversedge, MD

Key Investigators & Personnel: Chloe Hallberg, Maria Manson, Rita Baumgartner et al

Patients with upper extremity limb-threatening emergencies often require time-sensitive transfers to facilities providing microsurgical services. Our aim is to assess retrospectively patient outcomes, mode, cost and time of transportation, and time to treatment for all patients transferred to a level 1 trauma center for microsurgical emergencies involving the upper extremity. We hypothesize that there is a distance threshold at which outcomes and financial efficacy may be improved by air transfer (vs ground transfer) for microsurgical emergencies involving the upper limb.

Emergency Management Activities

2019

-Medical team lead for President Obama's visit to Duke UNC Men's Basketball game

-Downtown Durham Explosion

-LSU Duke Tip- Evacuation

2018

-Leadership tasks assigned by DUH EOC Winter Storm Grayson, including assisting in hospital decompression pre-storm.

-Medical team lead for 2018 commencement including direct coordination and collaboration with Tim Cook's medical team

2017

- Completed all leadership tasks assigned by the DUH-EOC and standing procedure during the Loss of Life Flight 146DU and all souls on board.

-Oversaw medical response for over 300 events on Duke University campus

2016

-Hurricane Matthew SMAT deployment. Set up shelter and temporary advanced medical facility in Goldsboro. Clinical team-lead for over 40 patients including a surge of 25 hospice patients, their staff, and families.

2014

- Managed communications and coordination with DUPD and EM for transport of suspected Ebola patient from Person County NC to Duke University Hospital

- Paramedic field response during Winter Storm Pax in collaboration with Army National Guard

2012

-Hurricane Sandy EOC activation, New Hanover County

2011

- Hurricane Irene New Hanover County EM EOC activation

2009

- Participated in response and full debrief of Conagra Plant explosion which included the response to treat over 300 patients.

- Assisted with the mass prophylaxis of emergency responders in Wake County during the 2009 H1N1 outbreak.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Duke University
  • Duke University Hospital | Duke Life Flight
  • Duke University Hospital | Patient Flow

School Attended

  • East Carolina University
  • University of Mount Olive

Job Titles Held:

  • Director of Emergency Services
  • Business Operations Manager
  • Data Analyst & Project Manager
  • Communications Specialist

Degrees

  • MBA :
    Bachelor of Science : Business Administration - Healthcare Management

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Director-of-Emergency-Services-RN-resume-sample

Director of Emergency Services RN

Touro Infirmary

La Place, Louisiana

Director-of-Emergency-Management-resume-sample

Director of Emergency Management

Madison, Wisconsin

Director-of-Clinical-Services-resume-sample

Director of Clinical Services

Envoy at Thornton Hall

Virginia Beach, Virginia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.