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Director of Constituent Services Resume Example

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DIRECTOR OF CONSTITUENT SERVICES
Summary
Dedicated with nearly 23 years of experience in community relations, customer service, and administrative support for various local elected officials and their constituents. Well organized with strong oral and written communication skills as well as planning, research skills relating to legislative policy, District of Columbia Municipal Regulations, and the District of Columbia Code.
Highlights
Microsoft Office, Constituent Relationship Management and Corel WordPerfect Suites. Oracle PeopleSoft. Experienced with basic web design.
Accomplishments
  • CORRESPONDENCE MANAGEMENT - Experienced researcher and writer with more than 20 years of managing correspondence on behalf of the Council of the District of Columbia.
  • Specific responsibilities included: Composing correspondence to agency officials, constituents, and community Leaders.
  • Authoring a monthly memorandum to the community about enacted laws, government regulations, changes in quality of life concerns, and other issues as they arise.
  • Writing committee reports and recording minutes of meetings.
  • Composing ceremonial resolutions, and briefings for elected officials.
  • ADMINISTRATIVE SUPPORT AND EVENT PLANNING - Providing administrative support, including preparation for committee meetings, and public hearings.
  • Organizing community events and collaborating with government agencies to ensure that constituents receive city services.
  • Training incoming employees on office protocol and committee functions.
  • Maintaining information provided to the general office area and set the tone for the appearance of the overall office environment.
Experience
Director of Constituent Services
April 2014 to July 2014Phil Mendelson
Director of Constituent Services
January 2007 to April 2014
Director of Constituent Services
April 1997 to December 2006
Administrative Assistant
April 1995 to April 1997Office of the Chairman, David A. Clarke
Administrative Assistant
April 1993 to December 1995Office of Councilmember Jim Nathanson
February 1991 to July 2014Council of the District of Columbia
Administrative Assistant
February 1991 to April 1993Office of the Chairman, John A. Wilson
Office Assistant
January 1989 to January 1991District of Columbia Department of Corrections
  • Office of the Deputy Director, Paul A.
  • Quander, Jr.
CONSTITUENT ADVOCACY
  • 15 years providing constituent services on behalf of the Council of the District of Columbia.
  • Specific responsibilities included: Maintaining daily contact with constituents, via electronic mail, telephone, in-office visits and correspondence.
  • Assess problem specific situations as presented by constituents seeking help for city services.
  • Maintained establishing and developing strong working relationships to Councilmember's and their staff, community leaders, constituents, and colleagues.
  • Researched issues pertaining to specific Council committees such as Human Services and Government Operations.
Education
1997Strayer College － Washington, DC
Interests
Iona R. Whipper Home Advisory Board - 2014 - 2015 *National Congress of Black Women, Metropolitan Washington Chapter - 2007 - 2011, Correspondence and Recording Secretary.
Skills
basic, Council, electronic mail, Government, Director, Microsoft Office, Office, Oracle, PeopleSoft, Relationship Management, telephone, web design, Corel WordPerfect
Additional Information
  • AFFILIATIONS *Iona R. Whipper Home Advisory Board - 2014 - 2015 *National Congress of Black Women, Metropolitan Washington Chapter - 2007 - 2011, Correspondence and Recording Secretary.
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Resume Overview

Companies Worked For:

  • Phil Mendelson
  • Office of the Chairman, David A. Clarke
  • Office of Councilmember Jim Nathanson
  • Council of the District of Columbia
  • Office of the Chairman, John A. Wilson
  • District of Columbia Department of Corrections
  • CONSTITUENT ADVOCACY

School Attended

  • Strayer College

Job Titles Held:

  • Director of Constituent Services
  • Administrative Assistant
  • Office Assistant

Degrees

  • 1997

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