(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Proactive Director of Business Development able to produce high-quality Health Care and Businesses work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.

  • Microsoft office
  • Pipeline development
  • Vendor management
  • Marketing understanding
  • Account servicing
  • Revenue generation
  • Service agreements
  • Lead prospecting
  • Strategic planning
  • Retention strategies
  • Network development
Eastern Nazarene College Quincy, MA, Expected in 05/2007 Bachelor of Arts : Business Administration And Management - GPA :

Graduated cum laude

Capella University Minneapolis, MN Expected in 12/2013 MBA : Business And Managerial Economics - GPA :
  • Graduated summa cum laude
Work History
Ascension Health - Director Of Business Operations
Park Ridge, IL, 05/2017 - Current
  • Tracked and analyzed reports to determine where improvements in business could be made
  • Assisted various departments with change by communicating new improvement plans and expectations
  • Evaluated performance and policies against metrics
  • Collected, arranged and input information into database system
  • Saved 1 millions by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
Parisella Vincelli Associates - HEALTH CARE CONSULTANT
Charlotte, NC, 01/2008 - 05/2017
  • Led clinical team in delivering care services that promoted optimal resident health
  • Skillfully managed facility operations as a functioning CEO for a multi- million dollar healthcare company
  • Provided patient education
  • Developed and implemented nursing care plans
  • Participated in unit-based Quality Assurance Program
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
  • Accurately recorded and reported test results according to established procedures
  • Implemented necessary changes based on evaluation of staffing requirements and floor assignments
  • Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
  • Reviewed customer survey information to prioritize areas of improvement
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
  • Effectively served as primary liaison for HMS and client, political stakeholders, provider and public policy associations, lobbyists and partners
Advocates Community Counseling - Framingham - DIRECTOR BUSINESS DEVELOPMENT
City, STATE, 01/2014 - 01/2017
  • Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Tracked and analyzed profitability and key metrics of P&L &establishment to improve overall profitability and bring in new clientele.
  • Established and administered annual budget with effective controls to prevent overage and support sustainability objectives.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions.
City, STATE, 01/2009 - 01/2014
  • Verified data integrity and accuracy.
  • Supported Chief Operating Officer with daily operational functions.
  • Responded to customer requests via telephone and email.
  • Developed innovative tactical plans to achieve profit objectives.
  • Led negotiations with businesses, clients and vendors.
  • Provided strategic and business development direction to developing and optimizing marketing, sales and customer relations plans.
  • Established productive relationships with industry partners.
  • Monetized dormant leads to increase profits.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Identified and qualified accounts to assess market potential.
  • Identified and analyzed key competitors and related products.
  • Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2007.

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School Attended

  • Eastern Nazarene College
  • Capella University

Job Titles Held:

  • Director Of Business Operations


  • Bachelor of Arts
  • MBA

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