High performing business professional with Human Resources experience in eCommerce, Sales, Marketing, Merchandising, Customer Service, Construction, Engineering, and Supply Chain environments at both the corporate and field levels. HR technical expertise in Strategic Planning, Employee Relations, Compensation, Organization Development, Talent Acquisition,Talent Management, and Shared Services. Articulate business partner with the proven ability to build relationships and solve difficult and complex business problems.
Problem Solving & Analysis
Employee Relations & Engagement
Leadership: Led a team of 30 HR professionals with responsibility for employee relations, recruiting, training, and talent management for 7,000 sales, contact center, distribution, and transportation employees in U.S. and Canada.
Strategic Business Partner: Created a robust people strategy for the creation of Staples' Global Customer Service Expert Center. Successfully integrated three unique contact center organizations in to one streamlined organization to leverage consistency and drive efficiency for a better, faster, and easier customer experience.
Change Agent: Built a virtual HR organization of 15 associates in support of 3,500 contact center employees in U.S. and Canada. Achieved operational excellence by creating a "border-less" HR organization, with common people practices and goals, while maintaining the unique culture of each country.
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