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Director, Facilities Operations Resume Example

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DIRECTOR, FACILITIES OPERATIONS
Summary
Adaptable facilities and property management professional with good working knowledge of several systems variables comprising building and facility operations. Excellent work ethic with a commitment to top tier performance. Ensure optimal operations by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping services. Strong leadership and management skills in addition to technical/mechanical training and a customer satisfaction focus.  
Highlights
  • Property & Facilities Management
  • B.O.M.A Real Property Administrator 
  • Green Belt Certification 
  • Operations Management
  • Budget/Financial Skills
  • Urban Renewal & Condemnation Proceedings
  • Mortgage and loans

  • Property Valuation 
  • Strategic Planning
  • Process Improvement 
  • Relationship Management
  • Talent development
  • Negotiations
  • Event Planning
  • Food Service Vendor Management
Accomplishments
  • Decreased operating cost by $10 million by reducing space needs utilizing efficient space management and implementing new cost control procedures. 
  • Developed annual budgets, determining short and long-term goals to support the overall profit and growth objectives. 
  • Reduced Facilities cycle time & process variability on service request by 80% saving $85K/yr.
  • Redesign work order request process to improve efficiency, transparency and customer satisfaction.
  • Transitioned regional home offices to new company wide space standards.
  • Procured and implemented a new reservation system for work-space & shared resources.
  • Managed Corporate Office Facilities 40 million dollar budget successfully reduced facilities budget by 2 million dollars within 2 years.
  • Managed a portfolio consisting of approximately 30 sites comprising approximately 2 million square feet.
  •  Created critical KPIs to track and improve vendor service on-time delivery, customer issues and safety statistics.  
  • Successfully negotiated over 50 vendor contracts saving company over 1 million dollars and maintained efficient operations.
  • Completed Certification as Lean Six Sigma Green Belt.
Experience
Director, Facilities OperationsMay 2010 to Jan 2017
Guardian Life Insurance Company － New York, NY
  • Oversee building and site maintenance including grounds, landscaping, and facilities operations.
  • Create a safe environment by contracting with security service, maintaining security systems, establishing and enforcing precautionary policies and procedures, and methodically responding to emergencies.
  • Oversaw quality assurance initiatives to design and implement products and processes for ongoing projects.  Improved service quality aligning services with customer expectations.
  •  Provided detailed monthly departmental reports and updates to senior management.
  • Initiated and supervised the implementation of an automated facility maintenance work order system. Rolled out Archibus Work on Demand and space management system at all regional home offices.
  • Assumed the management of event planning services for board meetings and senior management events.  
Facilities Finance ManagerJan 2001 to May 2010
Guardian Life Insurance － New York, NY
  • Managed Corporate Office Facilities 40 million dollar budget successfully reduced facilities budget by 2 million dollars within 2 years.
  • Managed 8 commercial tenants totaling over 500,000 sq. ft. of space.
  • Marketed and closed 100,000 sq. ft. of space.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Collected and kept careful records of rental payments.
  • Reviewed tenant and landlord escalation billings, accounts payable & receivables functions and internal audit controls.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Documented all income, including delinquencies.
  • Developed and revised cost benchmarks by projects and services;developed.
Senior Budget AnalystNYC Office Of Management & Budget － New York, NY
Acquisition Manager/Real Estate AppraiserNYC Housing Preservation and Development － New York, NY
Education
Masters Public Administration, Public PolicyMay 2003Long Island University － Brooklyn, NY
Bachelor of Science, Business/MarketingSUNY College at Old Westbury － Old Westbury, NY
Real EstateNew York University Continuing and Professional Studies － New York, NY
RPA Designation, Real Property Administrator2015BOMI International
Skills
Microsoft Word, Excel, PowerPoint presentation, Visio
Green Belt, Lean Six Sigma Certificate
Real Estate Appraiser
Knowledge of AutoCAD and Archibus platforms
 
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Resume Overview

Companies Worked For:

  • Guardian Life Insurance Company
  • Guardian Life Insurance
  • NYC Office Of Management & Budget
  • NYC Housing Preservation and Development

School Attended

  • Long Island University
  • SUNY College at Old Westbury
  • New York University Continuing and Professional Studies
  • BOMI International

Job Titles Held:

  • Director, Facilities Operations
  • Facilities Finance Manager
  • Senior Budget Analyst
  • Acquisition Manager/Real Estate Appraiser

Degrees

  • Masters Public Administration , Public Policy May 2003
    Bachelor of Science , Business/Marketing
    Real Estate
    RPA Designation , Real Property Administrator 2015

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