Adaptable facilities and property management professional with good working knowledge of several systems variables comprising building and facility operations. Excellent work ethic with a commitment to top tier performance. Ensure optimal operations by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping services. Strong leadership and management skills in addition to technical/mechanical training and a customer satisfaction focus.
Highlights
Property & Facilities Management
B.O.M.A Real Property Administrator
Green Belt Certification
Operations Management
Budget/Financial Skills
Urban Renewal & Condemnation Proceedings
Mortgage and loans
Property Valuation
Strategic Planning
Process Improvement
Relationship Management
Talent development
Negotiations
Event Planning
Food Service Vendor Management
Accomplishments
Decreased operating cost by $10 million by reducing space needs utilizing efficient space management and implementing new cost control procedures.
Developed annual budgets, determining short and long-term goals to support the overall profit and growth objectives.
Reduced Facilities cycle time & process variability on service request by 80% saving $85K/yr.
Redesign work order request process to improve efficiency, transparency and customer satisfaction.
Transitioned regional home offices to new company wide space standards.
Procured and implemented a new reservation system for work-space & shared resources.
Managed Corporate Office Facilities 40 million dollar budget successfully reduced facilities budget by 2 million dollars within 2 years.
Managed a portfolio consisting of approximately 30 sites comprising approximately 2 million square feet.
Created critical KPIs to track and improve vendor service on-time delivery, customer issues and safety statistics.
Successfully negotiated over 50 vendor contracts saving company over 1 million dollars and maintained efficient operations.
Completed Certification as Lean Six Sigma Green Belt.
Experience
Director, Facilities OperationsMay 2010 to Jan 2017 Guardian Life Insurance Company － New York, NY
Oversee building and site maintenance including grounds, landscaping, and facilities operations.
Create a safe environment by contracting with security service, maintaining security systems, establishing and
enforcing precautionary policies and procedures, and methodically responding to emergencies.
Oversaw quality assurance initiatives to design and implement products and processes for ongoing projects. Improved service quality aligning services with customer expectations.
Provided detailed monthly departmental reports and updates to senior management.
Initiated and supervised the implementation of an automated facility maintenance work order system. Rolled out Archibus Work on Demand and space management system at all regional home offices.
Assumed the management of event planning services for board meetings and senior management events.
Facilities Finance ManagerJan 2001 to May 2010 Guardian Life Insurance － New York, NY
Managed Corporate Office Facilities 40 million dollar budget successfully reduced facilities budget by 2 million dollars within 2 years.
Managed 8 commercial tenants totaling over 500,000 sq. ft. of space.
Marketed and closed 100,000 sq. ft. of space.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Collected and kept careful records of rental payments.
Reviewed tenant and landlord escalation billings, accounts payable & receivables functions and internal audit controls.
Monitored all infrastructure and building expenses and reviewed and approved invoices.
Documented all income, including delinquencies.
Developed and revised cost benchmarks by projects and services;developed.
Senior Budget AnalystNYC Office Of Management & Budget － New York, NY
Acquisition Manager/Real Estate AppraiserNYC Housing Preservation and Development － New York, NY
Education
Masters Public Administration, Public PolicyMay 2003Long Island University － Brooklyn, NY
Bachelor of Science, Business/MarketingSUNY College at Old Westbury － Old Westbury, NY
Real EstateNew York University Continuing and Professional Studies － New York, NY
RPA Designation, Real Property Administrator2015BOMI International
Skills
Microsoft Word, Excel, PowerPoint presentation, Visio
New York University Continuing and Professional Studies
BOMI International
Job Titles Held:
Director, Facilities Operations
Facilities Finance Manager
Senior Budget Analyst
Acquisition Manager/Real Estate Appraiser
Degrees
Masters Public Administration , Public Policy May 2003 Bachelor of Science , Business/Marketing Real Estate RPA Designation , Real Property Administrator 2015
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