Results-oriented Director of Client Services with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Director of Client Services who specializes in quality service, customer retention, productivity and team management.
Devoted Director of Client Services who sustains the highest level of customer service through efficient team and customer account management.
Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Successfully managed the activities of seven team members.
Recruited, managed and mentored an average of two new account managers per year.Drafted action plans and led meetings with department executives to review project status and proposed changes.Monitored team progress and enforced deadlines.
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