Director Business Analysis Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Solutions and outcome oriented business analyst with 5 years of experience building large scale e-commerce applications and products for Fortune 500 companies. A Certified Scrum Product Owner (CSPO), collaborative, and consumer focused individual with an in-depth knowledge of agile methods/frameworks looking to expand into a product manager role.

  • Ecommerce
  • Product Backlog Development
  • Sprint Management
  • JIRA
  • Change Management
  • Cross Functional Team Collaboration
  • Written communication
  • Team Management
  • Analytical
  • Agile Methodologies
  • User Story and Acceptance Criteria Creation
  • Product/Business Requirement Document
  • Confluence
  • SAP Commerce
  • Drupal CMS
  • Leadership
  • Ability to work autonomously/self- starter
  • Verbal Communication
Work History
Director, Business Analysis, 09/2018 to Current
Vizient Worthington, OH,
  • Spearhead discovery and product requirement development for web applications for Fortune 500 companies in the e-commerce domain
  • Supervise a team of 3 BAs to create the product requirements and backlog for an in-house e-commerce product called Bulldog.
  • Collaborate cross functionally with engineers, UX designers, UI designers, technical architects, and sales teams to validate product requirements resulting projects that are completed within budget and timelines
  • Drive scope management through creation of epics, user stories, acceptance criteria, and requirement traceability matrices to deliver within 10% of as sold margins
  • Oversee backlog and sprint backlog grooming sessions with front-end and backend engineers, project managers, and technical architects to maintain a healthy backlog
  • Reduce company cost caused by requirement changes through stringent change management processes generating 100K+ dollars in additional revenue
  • Coordinate with Sales for pitch collateral creation, product development estimation, and client scoping calls contributing to 6M+ dollars in revenue
  • Streamline BA operations by cultivating a team structure to enable 16+ business analysts to work on 20+ client products across the US and India resulting in increased quality of work in accelerated timelines
Senior Business Analyst, 04/2018 to 09/2018
Cb Richard Ellis Hoboken, NJ,
  • Lead business analyst for multiple B2B and B2C clients creating and validating product requirements to support web applications using SAP Commerce, Adobe Magento, and Drupal CMS technologies
  • Negotiated product requirements through prioritization sessions with stakeholders (Client and internal) for requirements to be developed within scope, budget, and timelines for launch
  • Organized product application demos with client executives for approval of features of the product
  • Established a Business Analysis practice for Born Group, North America, leading to increased efficiencies in project delivery and scope management
  • Reduced BA workload by on avg 25% for each project by streamlining standard deliverables and creating reusable versions for each client
  • Implemented Requirements Traceability Matrix process to be used across all NA projects to track requirements from creation to completion to prevent scope creep and fulfill 100% of the agreed scope.
Business Analyst, 01/2016 to 04/2018
Hca Farmington, NH,
  • Analyzed, created, and managed product re-platforming requirements for a 1BN dollar Direct Marketing clients with 50+ implementation team members and 6+ vendors
  • Worked closely with client executives to conduct new product feature demos and product training to end business users
  • Facilitated requirements elicitation sessions with client to create robust and detailed user stories and design annotations to communicate scope is in a simple and effective manner to engineers and UI/UX teams, and clients
  • Created Feature Value Matrices to detail product specifications and the fit of those specifications to the technologies intended to support them through a 4C analysis to confirm we were building an optimized and value driven digital product
  • Trained 30+ business users on how to manage their product content and web content for their web applications on Hybris (SAP Commerce)
  • Drove UAT defect triage to identify and prevent scope creep saving the company upwards of 200K in potential write offs
Bachelor of Science: Psychology , Expected in 05/2014
University of Michigan - Ann Arbor - Ann Arbor, MI
  • Graduated with Honors in Psychology
  • Minor: Medical Anthropology
  • Thesis: The Influence of Mirth and Elevation on Local and Global Information Processing
  • CSPO (Certified Scrum Product Owner), Credential ID 001098056
  • SAP Certified Associate - SAP Hybris Commerce Business Analyst 6.0.
  • SAP Certified Technology Associate - SAP Hybris Marketing Cloud (1702) Implementation

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School Attended
  • University of Michigan - Ann Arbor
Job Titles Held:
  • Director, Business Analysis
  • Senior Business Analyst
  • Business Analyst
  • Bachelor of Science

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