Director January 2014 to CurrentMondelez International － Deerfield, Illinois
Eliminated over $1MM in business spend and $500K in IS spend annually by creating and executing 3-year Global Marketing Systems Plan through delivery of standardized marketing technology solutions.
Reinvented financial management process for Marketeers to improve spending, reduce almost 300 Marketing Agencies to 20 and delivered simplified 3 processes for all aspects of marketing operations, collaboration, strategy, service, support and program management of digital marketing systems, saving over $500K annually.
KEY ACCOMPLISHMENTS: In 6 months, delivered Global CRM Program, using PEGA Platform, in parallel with outsourcing the internal business to 3rd Party.
Eliminated 20+ custom applications and processes, support, maintenance and labor of $1.7 million annually.
Led team of on shore and offshore development teams develop code for program and reporting Delivered $5 million in savings by defining a global business process to identify media spending with agencies, standardize business practices, leverage buying power and reduce complexities Eliminated 20+ legacy applications over 2 years which realized cost savings of approximately $10 million Boosted Marketer's productivity by approximately 20% after launch of Application Rationalization Program.
Director January 2006 to January 2010
Delivered ITO across the globe for 170 countries, led the transition and transformation from internal to external managed services and ran IT Operations for all services (Helpdesk, Infrastructure operations, Network, Server, Desktop, Call Center and Lifecycle management).
Accountable and delivered Business/IT plans, coordinated, directed, and design all operational activities for IT department and directed / managed support for IT solution portfolio for all business operations.
Led M&A for Balance Bar acquisition, and part of Nabisco and Cadbury M&A Team.
Helped develop playbook for future acquisitions and integration into standard application platforms Delivered a $1.7 billion Global ITO for all infrastructures services, across 170 countries where IT work occurred.
Build organization to delivered Savings, Standardization, ITIL framework to manage, Global Standard Call Center, Hardware Lifecycle and Management, Standard Service Management for all issues Delivered over $60 million in savings, after implementation of improved procedures and standardized work initiatives Led Transition and Transformation for Americas, delivered standard management and Governance for all technologies Standardized business processes and other standard requirements for common applications.
Reduced the amount of redundancy and shrank redundant procedures significantly.
Associate Director January 1998 to January 2006Kraft Foods Inc － Livermore, California
Field Technical Services, Operations and Applications for North America & Mexico; HQ, Manufacturing, Distribution, Sales & Customer Service Built High Performing IT Team, from 6 people to over 134 employees, residing in 51 plants, 57 distribution centers/co-manufacturers and 20 sales offices.
Created business systems strategic plans and executed programs/projects for enterprise-level solutions for key technical infrastructure programs while simultaneously providing departmental leadership.
KEY ACCOMPLISHMENTS: Built, staffed and managed a North American IS support model and strategy for the United States and Mexico from a team of 6 to a distributed team, located in factories of 134 resources Developed Engineering, IS and Business strategy and solution catalogue with a common architecture.
Eliminated capital spending by approximately 30% in the process Increased customer satisfaction from the client perspective through the development of a new client feedback process.
Increased overall satisfaction scores by 20% Developed IS Steering Committee with business units across NA Region, focusing on investment, ROI and innovation Improved reliability of network services by negotiating with one supplier while simultaneously reducing costs and technical support costs by $4 million annually.
MASTER OF BUSINESS ADMINISTRATION : INTERNATIONAL BUSINESSLAKE FOREST GRADUATE SCHOOL OF MANAGEMENT － Lake Forest, IllinoisINTERNATIONAL BUSINESS GPA: 3.92/4.0
MASTER OF SCIENCE : MANUFACTURING SYSTEMS ENGINEERINGSOUTHERN ILLINIOIS UNIVERSITY － Carbondale, IllinoisMANUFACTURING SYSTEMS ENGINEERING
BACHELOR OF SCIENCE : ELECTRICAL ENGINEERING TECHNOLOGY MANAGEMENTSOUTHERN ILLINIOIS UNIVERSITY － Carbondale, IllinoisELECTRICAL ENGINEERING TECHNOLOGY MANAGEMENT
STRATEGIC INFORMATION TECHNOLOGY & OPERATIONS EXECUTIVE Mergers & Acquisitions | Innovative Technology | IT Outsourcing | Collaborative Team Leadership Dedicated, innovative and strategic CPG information technology and operations executive with extensive experience in IT infrastructure transformations, mergers and acquisitions and the outsourcing of IT functions. Analytical professional skilled in successfully navigating complex international business operations through periods of accelerated growth. Collaborative communicator continually focused on building relationships within the team to deliver projects on-time and within budget. Leadership IT Strategy & Operations Mergers and Acquisitions Business Process Improvement ITIL Certified & Service Management Budget Management Change & Program Management Vendor Management Supply Chain Management CRM (PEGA) & ERP (SAP) Training & Development Employee Engagement
Vice President of Marketing, Silicon Valley Society of Information Management Chapter
President, Silicon Valley Society of Information Management Chapter
acquisitions, Balance, business operations, business process, business processes, Business strategy, business systems, Call Center, Hardware, CRM, client, customer satisfaction, Customer Service, data collection, delivery, Environmental Health, Environmental Health and Safety, financial management, Global Marketing, innovation, ITIL, leadership, marketing, negotiating, enterprise, Network, processes, program management, reporting, Research, Safety, Sales, Six Sigma, Strategy, Strategic, strategic plans, technical support