Director Resume Example Growth Groups & Outreach Ministries, NEW LIFE COMMUNITY CHURCH

DIRECTOR

Professional Summary

An exceptional leader who is talented at managing human resources and change management with a focus on the people side of change.

Skills

Work History

Director07/2011 to Current
Growth Groups & Outreach Ministries, NEW LIFE COMMUNITY CHURCH – St. Louis, IL

Developed leadership training programs and curriculum which resulted in marked performance improvements within the organization.
Track and report progress of change management.
Focused on work-life balance for all employees.
Collaborate with leadership and executive staff to develop ways to encourage a change in behavior and program participation, establish goals and objectives for leadership education programs.
Administer job knowledge assessments, competency testing and training for certification-level leadership training.
Drafted, submitted, and implemented proposals for change management initiatives.
Managed staffing and onboarding for the talent acquisitions of the Growth Group and Outreach ministries.
Identified process improvements in the day-to-day functioning utilizing Lean Six Sigma methodologies.
Recruit, train, and develop paid staff and volunteers.
Human Resource Business Partner.
Conflict resolution.

Senior Training Consultant01/2005 to 04/2010
Express Scripts – St. Louis, MO

Accountable for the accuracy, timeliness, and completeness of the implementation process.
Trained client benefit analyst' on the implementation process of employee benefits for the clients.
Primary contact for client implementations and test environments.
Worked directly with clients, consultants, and brokers to define benefits, group structure, reporting, and other requirements.
Ensure completion of all critical deliverables in a solution-oriented manner.
Developed effective relationships with existing clients, new clients, internal partners such as account management, sales, pharmacy, operations, and analyst'.
Worked collaboratively to resolve issues.

Account Manager / Producer Advocate Team01/2004 to 01/2005
Express Scripts – St. Louis, MO

Served as a liaison between account managers (self-funded) and brokers.
Streamlined reports and details of contracts by creating a comprehensive spreadsheet with tabs (used by the entire team).
Developed a new process for broker's evaluation which resulted in marked performance improvements.
Researched and updated all required materials needed for the insurance companies and brokers.
Implemented marketing strategies which resulted in 12% growth of customer base.
Assisted implementation and training departments to achieve successful onboarding of new clients efficiently.
Obtained and filed documents, clearances, and certificates from local, state, and federal agencies.

Account Manager10/2000 to 01/2004
Express Scripts – St. Louis, MO

Increased client retention to 97% by effectively managing daily client issues.
Collaborated with clients to create the benefit structure for employees.
Enhanced team performance with process improvements including creating/utilizing tools to track results.
Serve as the primary contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction.
Created interrelated relationships with sales, implementation, pharmacy, and client benefit administration to create and maintain satisfied clients.
Implemented marketing strategies which resulted in 18% growth of client base.
Facilitated various business groups with document organization and dissemination during acquisitions.
Assisted implementation with RFP's and onboarding of new clients.
Visited client locations to determine needs, set up the contract, and provide training.
Act as a primary contact/liaison between client to resolve issues related to implementation, plan design, and customer deliverables.

Education

Master of Arts: Organizational Development2019Webster University- St. Louis, MO

Master of Arts: Human Resource Management2017Webster University- St. Louis, MO

Master of Arts: Human Resource Training & Development2007Webster University Gateway Campus- St. Louis, MO

Master of Arts: Management & Leadership2007Webster University- Webster Groves, MO

Bachelor of Arts: Business Management, Marketing2000Webster University- Webster Groves, MO

Affiliations

Health Insurance Associates of America (HIAA)
Associate, Life and Health Claims (ALHC), Insurance Claims Association (ICA)
Licensed Insurance Producer (Accident, Life, & Health) 1998
Toastmasters International - Distinguished Toastmaster (DTM)
Lean Six Sigma Black Belt
Effective Business Writing Series of courses for certification through Health Insurance Associates of America

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Master of Arts : Organizational Development 2019
Master of Arts : Human Resource Management 2017
Master of Arts : Human Resource Training & Development 2007
Master of Arts : Management &Leadership 2007
Bachelor of Arts : Business Management, Marketing 2000