High-energy Cashier skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences. Also, Orderly and committed offering solid skills in customer relations and resilience to handle challenges of fast-paced office and food environments.
Skills
Point of Sale (POS) system operations
Relationship management
Ability to work under pressure
Self-motivation
Leadership
Adaptability
Technology savvy
Data entry documentation
Strong problem solver
Meticulous attention to detail
Strong interpersonal skills
Experience
Dietary Server, 03/2020 to 05/2020 Burton's Ridge Assisted Living – Lima, OH,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to serve up food and beverage options.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Entered customer food orders into computer system.
Provided items requested by customers, including sauces and drink refills.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Cashier, 06/2019 to 03/2020 Floor And Decor – Sacramento, CA,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Party Host, 09/2017 to 12/2018 Fat Cats – Chandler Heights, AZ,
Answered customers' questions about hours, seating, current wait time and other information.
Answered telephone to provide dining information and take party reservations.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables.
Served food and beverages to guests and refilled glasses promptly.
Began and ended events punctually by monitoring time and pacing schedule of activities.
Greeted and logged in each guest, delivering instructions and details on games and party activities.
Responded promptly and politely to guest questions and requests and de-escalated conflicts.
Obtained signed waiver from customer before starting event and closed out customer bill at event end.
Wore required attire, including costumes and props to fulfill all party requirements.
Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
Education and Training
GED: , Expected in 06/2018 Bronx Community College of The City University of New York - The Bronx, NY GPA:
Associate of Science: Criminal Justice, Expected in 06/2020 Monroe College - The Bronx, NY GPA:
Bachelor of Science: Human Services, Expected in Monroe College - The Bronx, NY GPA:
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School Attended
Bronx Community College of The City University of New York
