Detention Counselor Resume Example Core Civic

DETENTION COUNSELOR

Professional Summary

Flexible individual that is excellent with handling multiple tasks simultaneously. Utilizes analytical dexterity and critical thinking to identify and evaluate complex issues. Prioritizes problem solving capabilities and creativity to develop innovative solutions to efficiently advance organization goals. Actively listens and attends to nonverbal cues when responding to the questions, ideas, and concerns of others. Works thoroughly with supervisors and clients to set expectations and keeps them informed of issues or problems. Tailors communication language, tone, and level of specificity to the audiences' level of comprehension, so that articulation of the message is clear and precise. Develops and maintains effective collaborative working relationships with others and works to reach mutually acceptable agreements to resolve conflicts.

Skills

Public Trust Security Clearance
Strong Research and Analytical Skills
Statistical Package for Social Sciences (SPSS)

Proficient use of Microsoft Office Suite
Strong Communication Skills (Verbal and Written)
Proficient in JD Edwards Capital Asset Management

Work History

Detention Counselor, 10/2019 to Current
Core Civic – Houston, TX

• Making thorough daily rounds through assigned unit area talking with staff and inmates, observing operations and interactions between staff and inmates, ensuring the unit is operating in a safe and secure manner.

• Conduct one-on-one meetings with inmates regarding grievance or potential grievance matters and resolve the situation within the framework of policy.

• Develop and maintain cooperative working relationships with institutional departments.

• Participate in the intake process, collect, organize and analyze information about individuals through records, test, interviews, and professional sources, to appraise their interest, needs, aptitudes, abilities, and personality characteristics, for establishing goals and developing plans.

• Meet with Unit Management staff to assist with the development of an individual program plan based on inmate needs, unit mission and objectives.

• Prepare progress reports on assigned inmates/residents and assist administrative and supervisory staff in development of statistical reports.

• Make case presentations to administrative and supervisory staff on a scheduled basis.

• Analyze, comprehend, and interpret technical procedures or governmental regulations, legal and non- legal documents, including the processing of such documents as medical instructions, commitment orders, summons and other legal writs.

Real Estate Sales Agent, 05/2019 to Current
Legacy Homes And Properties – Houston, TX

Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Houston's metro area.
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Prepared documents which encompasses representation contracts, purchasing agreements, closing statements, Texas Real Estate Commission addendums, closing statements, deeds, and leases.
Generate Comparative Market Analysis to determine a competitive market price.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Collected fees and documented payment processes for property transactions.
Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
Examined homes for client arrivals after planning open-house events and showings.
Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.

Detention Officer, 04/2011 to 10/2019
Corecivic Inc. – Houston, TX

Maintain accountability, supervision and control of the detention facility's population within a variety of positions.
Manage crucial functions efficiently on critical posts while having the capabilities to react, remain calm, and make sound decisions in emergency situations.
Conducts standardized security and perimeter inspections to protect against escapes and ensure the safe and secure operation of the facility.
Operate Offender Management computer system to process detainee into facility from contracting agency, Immigration and Customs Enforcement.
Responsible for conducting interviews in accordance with the Prison Rape Elimination Act and completing classification forms.
Responsible for fingerprinting and photographing incoming detainees and creating wristbands.
Assist in developing and implementing procedures and systems for audits, program control, and administration efficiency.
Apply resident's monies to account.
Enforce all rules and regulations and take corrective action as necessary.
Directed and trained other correctional officers on policy and continuum to ensure compliance with local, state, federal, and Core Civic policies and guidelines
Conduct counts in accordance with policy and procedural guidelines.
Conduct inventory to verify all tools, knives, and utensils are properly accounted.
Manage crucial functions efficiently on critical posts while having the capabilities to react, remain calm, and make sound decisions in emergency situations.
Develop different training methods to assist the Emergency Response Team in strengthening their knowledge in responding to facility emergencies efficiently.
Provide comprehensive information, analysis and recommendations regarding operational and policy issues that merit attention and may serve as the basis for new facility's systems, regulations, or programs.

Legislative Intern, 01/2015 to 05/2015
United States Senator Mark Kirk – Washington , DC

Organized and planned meetings with high-level political appointees and elected officials.
Analyzed policy to review selected operations, programs and practices using data-driven approach to identify areas of concern and devise improvements.
Attended legislative and regulatory hearings to report information.
Offered strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends.
Conduct extensive legislative and statutory research analysis in support of Senator Kirk's Health, Education, Labor, and Pension (HELP) staff. Specifically, I worked on key legislation, but not limited to, the Medicare Access and CHIP Reauthorization Act. (H.R.2), the Affordable Care Act, and the Elementary and Secondary Education Act.
Attend congressional briefings and hearings, collecting qualitative and quantitative information to aggregate into Health, Education, Labor, and Pension subcommittee projects.
Greeted visitors entering office and asked questions to ascertain how to provide assistance.
Draft clear and concise constituent letters addressing Health, Education, Labor, and Pension policy with proven ability to effectively communicate in writing.
Constituent engagement, verbally communicating the Senator's policy agenda and notating the feedback and concern's of constituents and special interest groups.
Assist in the cross organizational planning and the coordination of events with other congressional representatives' offices.

Education

Bachelor of Science: Criminal Justice, 08/2010
Lamar University - Beaumont, TX

Minored in Sociology
GPA- 2.9

Master of Arts: Public Administration, 05/2015
Texas Southern University - Houston, TX

GPA- 3.8

Affiliations

National Association of Realtors
Houston's Association of Realtors
Texas Association of Realtors
Pi Alpha Alpha- International Honor Society of Public Affairs and Administration
Toast Masters- Vice President
Omega Psi Phi Fraternity Inc. – President
Lamar University's Student Government
Criminal Justice Association
Lamar University Homecoming King 2009
Greek Organization Council & National Pan-Hellenic Council: Sargent at Arms 2008-2009,

Accomplishments

Core Civic's Employee of the Month- Jan 2018 and May 2019 International Honor Society (National Association of Schools of Public Affairs and Administration

Certifications

Texas Real Estate License

Resume Overview

Companies Worked For:

Core Civic
Legacy Homes And Properties
Corecivic Inc.
United States Senator Mark Kirk

School Attended

Lamar University
Texas Southern University

Job Titles Held:

Detention Counselor
Real Estate Sales Agent
Detention Officer
Legislative Intern

Degrees

Bachelor of Science : Criminal Justice , 08/2010
Master of Arts : Public Administration , 05/2015

Detention Counselor Resume Example

Resume Score: 80%

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