With over 20 years of customer service experience, I am confident in adding value by providing outstanding and dedicated customer service, engaging and building relationships with customers and contributing to the company's success. I have experience in working with stressed and upset individuals in need of clarity, information and supportive guidance to assist them in the proper way. I exhibit strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers via inbound/outbound phone calls, email, chatand in person interactions. I understand active listening and analytical problem-solving strategies to build a lasting and loyal relationship with customers, with also operating at a high level to consistently meet or exceed business quality and productivity standards.
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