Desktop Technician Ii Team Lead Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Profile
[Job Title] driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance. [Job Title] offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
Texas A&M University - Commerce Commerce, Texas Expected in December 2016 MBA : Business Administration - GPA : Graduated: Magna Cum Laude
Texas Southern University Houston, Texas Expected in August 2010 B.S : Engineering Technology, Computer Engineering Tech - GPA : Engineering Technology, Computer Engineering Tech 3.32/4.0 Graduated Cum Laude
Core Accomplishments
Project Management:
  • Initiated [project] which resulted in [positive outcome].

Human Resources:
  • Spearheaded new [program] program which increased retention.
Multiple awards for performance.
Rolled out [Number] new company products in just [Number] months, resulting in [Positive result].
Recipient of the [Award Name] Award in [Year].
Promoted from [Job Title] to [Job Title] after [Number] months of employment.
Project Management
  • Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.
  • Prepared design specifications, developed reporting and analytics, tested and managed user adoption.
Network Support
  • Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
Operational Management
  • Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.
  • Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.
Strategy and Planning
  • Developed and communicated Web site usage, security policies and standards to all users.
  • Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.
Staff Development:
  • Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity.
Professional Experience
Bickford Senior Living - Desktop Technician II (Team Lead)
Okemos, MI, 07/2013 - Current
  • Responsible for providing remote and on-site support services for desktop, application and infrastructure issues with varying levels of complexity
  • Manage/Conduct the professional training of new employees on policies, implementation, and skill development
  • Provide thin-client support of virtual Citrix Servers that provide web-based access to internal applications through Citrix Desktop
  • Established vital relations across multiple internal/external with department stakeholders, partners, and customers
  • Handle the network access of 600+ users and more than 1100 devices through the use of Active Directory
  • Utilize Microsoft Exchange Management Console for creation and management of user mailbox, distribution and security groups
  • Image/Configure laptops and Access Points for use with Electronic Medical Records (EMR) systems and other networked company resources.
  • Saved the company approximately $5400 annually via contract management within first 6 months of employment
  • Successfully completed rollout of Windows 7 Migration project for 120 remote sites
  • Honored with two Employee of the Month Awards, March 2014 & February 2016.
City Of Houston/Library Dept. - Technical Instructor (Team Lead)
City, STATE, 09/2012 - 06/2013
  • Managed, mentored and supported team of 3 to facilitate & coordinate computer classes for Digital Literacy, Workforce Development, and Office Skills improvising curricula and style to meet diverse audience needs
  • Designed practical application projects to relate course work to individual job demands and responsibilities
  • Developed, edited, and supervised production of supplemental teaching aids such as handouts, visual aids, and reference materials
  • Jumpstarted implementation and provided consultation for BTOP-TEAL program at multiple HPL locations, including scheduling.
City Of Houston - IS/IT Help Desk Coordinator
City, STATE, 11/2011 - 09/2012
  • Troubleshoot hardware, software, network connection problems and/or questions
  • Tripled the number of computer classes and jumpstarted the offering of advanced classes and new technology training for the first time to address the interest and needs of customers
  • Spearheaded efforts to increase retention rates, as well as course attendance by an average of 86% over the time frame.
SunGard HE/Texas Southern University -
City, STATE, 01/2009 - 07/2011
  • Responsible for maintenance, installation, configuration, and troubleshooting tasks of network.
  • Research new vulnerabilities, threats, and security technologies for policy development
  • Established several successful relationships with external departments in order to help the division implement major technical projects.
Sigma Alpha Pi: National Society of Leadership and Success-TAMUC Chapter
A&M-Commerce Alumni Association
Texas Southern University Alumni Association
Active Directory, Citrix, hardware, consultation, contract management, client support, Electronic Medical Records, frame, Image, laptops, materials, Access, Microsoft Exchange, Windows 7, Migration, network, Office Skills, policies, policy development, Research, scheduling, Servers, teaching, Troubleshoot, troubleshooting

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Resume Strength

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Resume Overview

School Attended
  • Texas A&M University - Commerce
  • Texas Southern University
Job Titles Held:
  • Desktop Technician II (Team Lead)
  • Technical Instructor (Team Lead)
  • IS/IT Help Desk Coordinator
  • MBA
  • B.S

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