[Job Title] driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance. [Job Title] offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
Initiated [project] which resulted in [positive outcome].
Spearheaded new [program] program which increased retention.
Multiple awards for performance.
Rolled out [Number] new company products in just [Number] months, resulting in [Positive result].
Recipient of the [Award Name] Award in [Year].
Promoted from [Job Title] to [Job Title] after [Number] months of employment.
Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.
Prepared design specifications, developed reporting and analytics, tested and managed user adoption.
Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.
Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.
Strategy and Planning
Developed and communicated Web site usage, security policies and standards to all users.
Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 12% increase in productivity.
Healix Infusion TherapyAugust 2013 to CurrentDesktop Technician II (Team Lead) Sugar Land, TX
Responsible for providing remote and on-site support services for desktop, application and infrastructure issues with
varying levels of complexity
Manage/Conduct the professional training of new employees on policies, implementation, and skill development
Provide thin-client support of virtual Citrix Servers that provide web-based access to internal applications through
Established vital relations across multiple internal/external with department stakeholders, partners, and customers
Handle the network access of 600+ users and more than 1100 devices through the use of Active Directory
Utilize Microsoft Exchange Management Console for creation and management of user mailbox, distribution and
Image/Configure laptops and Access Points for use with Electronic Medical Records (EMR) systems and other
networked company resources.
Saved the company approximately $5400 annually via contract management within first 6 months of employment
Successfully completed rollout of Windows 7 Migration project for 120 remote sites
Honored with two Employee of the Month Awards, March 2014 & February 2016.
City of Houston/Library Dept.October 2012 to July 2013Technical Instructor (Team Lead) Houston, TX
Managed, mentored and supported team of 3 to facilitate & coordinate computer classes for Digital Literacy,
Workforce Development, and Office Skills improvising curricula and style to meet diverse audience needs
Designed practical application projects to relate course work to individual job demands and responsibilities
Developed, edited, and supervised production of supplemental teaching aids such as handouts, visual aids, and
Jumpstarted implementation and provided consultation for BTOP-TEAL program at multiple HPL locations, including
City of HoustonDecember 2011 to October 2012IS/IT Help Desk Coordinator Houston, TX