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Desktop Support Technician - McAfee ePO Administrator Resume Example

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DESKTOP SUPPORT TECHNICIAN - MCAFEE EPO ADMINISTRATOR
Experience
Desktop Support Technician - McAfee ePO Administrator, 01/2017 to Current
 Huntington Ingalls Industries – Huntsville, AL
  • Administrator of McAfee ePO Host Based Security System (HBSS) and computer operations for the Technical Solutions Division of Huntington Ingalls Industries.
  • providing mission-critical and practical solutions to a variety of government and commercial customers worldwide.
  • Completed the encryption of all company laptops to comply with Corporate Baseline Security Controls using McAfee Endpoint Encryption Solution.
  • Expanded the functionality of McAfee services using File and Removable Media Protection solution to comply with NIST SP 800-171 (DFARS) requirements of Data at Reset - Encryption of Removable Media.
  • Supported the onsite integration of acquired systems and assets into the HII-TSD Domain.
  • Manage and maintain McAfee ePO Environment including Endpoint Security on all corporate computers.
  • Facilitate and manage design enhancements and polices to support new functionality with McAfee ePO.
  • Provide incident response for detected threats from McAfee ePO agents.
  • Build and automate reports for agent health, scan results and threats handled.
  • Receive, prioritize, document and resolve end-user service requests.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Ensure standard operating procedures to meet service level agreements.
Network Analyst, 01/2015 to 01/2017
 City of Boca Raton – Boca Raton, FL
  • Administering the computer and network operations for City Hall and the Beach and Park District for the City of Boca Raton, Florida.
  • Designed, built and maintained Microsoft Windows based systems.
  • Implement and administer Microsoft System Center Configuration Manager.
  • Develop citywide operating system image and application deployment using Microsoft SCCM.
  • Led the migration from Windows 7/8/8.1 to Windows 10.
  • Managed the rollout of Office 365.
  • Configure and maintain PXE booting.
  • Operate technical services help desk and respond to all hardware and/or software problems.
  • Provide customer services, training, and technical support to city employees.
  • Install, maintain, and troubleshoot network communications hardware and software.
  • Plan and advise the acquisition of devices and new technology.
  • Ensure updating and patching compliance of devices and systems.
  • Monitor environment for security threats, vulnerabilities and unauthorized access of resources.
  • Manage inventory and assure software license compliance.
  • Create Technical Documentation for both IT professionals and for everyday users.
Desktop Support Technician - McAfee ePO Administrator, 01/2017 to Current
 Huntington Ingalls Industries – Huntsville, AL
  • Administrator of McAfee ePO Host Based Security System (HBSS) and computer operations for the Technical Solutions Division of Huntington Ingalls Industries.
  • providing mission-critical and practical solutions to a variety of government and commercial customers worldwide.
  • Completed the encryption of all company laptops to comply with Corporate Baseline Security Controls using McAfee Endpoint Encryption Solution.
  • Expanded the functionality of McAfee services using File and Removable Media Protection solution to comply with NIST SP 800-171 (DFARS) requirements of Data at Reset - Encryption of Removable Media.
  • Supported the onsite integration of acquired systems and assets into the HII-TSD Domain.
  • Manage and maintain McAfee ePO Environment including Endpoint Security on all corporate computers.
  • Facilitate and manage design enhancements and polices to support new functionality with McAfee ePO.
  • Provide incident response for detected threats from McAfee ePO agents.
  • Build and automate reports for agent health, scan results and threats handled.
  • Receive, prioritize, document and resolve end-user service requests.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Ensure standard operating procedures to meet service level agreements.
Network Analyst, 01/2015 to 01/2017
 City of Boca Raton – Boca Raton, FL
  • Administering the computer and network operations for City Hall and the Beach and Park District for the City of Boca Raton, Florida.
  • Designed, built and maintained Microsoft Windows based systems.
  • Implement and administer Microsoft System Center Configuration Manager.
  • Develop citywide operating system image and application deployment using Microsoft SCCM.
  • Led the migration from Windows 7/8/8.1 to Windows 10.
  • Managed the rollout of Office 365.
  • Configure and maintain PXE booting.
  • Operate technical services help desk and respond to all hardware and/or software problems.
  • Provide customer services, training, and technical support to city employees.
  • Install, maintain, and troubleshoot network communications hardware and software.
  • Plan and advise the acquisition of devices and new technology.
  • Ensure updating and patching compliance of devices and systems.
  • Monitor environment for security threats, vulnerabilities and unauthorized access of resources.
  • Manage inventory and assure software license compliance.
  • Create Technical Documentation for both IT professionals and for everyday users.
Educational Technology Support Technician, 01/2007 to 01/2015
 Palm Beach County School District Omni Middle School – Boca Raton, FL
  • A" rated public middle school in Palm Beach County.
  • Serving 124 Employees, 1400+ Students, 500+ Workstations and 300+ Mobile Devices.
  • Develop computing platform using management tools to image computers; deploy software, update systems, and maintain overall computing environment.
  • Responsible for managing and maintaining asset inventory.
  • Coordinate and support yearly computer refresh project - including ordering process, unpacking, configuring computers and connections, as well as disposition of retired assets.
  • Implement technology projects, monitor system performance, and manage software licenses.
  • Assist in development and enhancement of IT systems.
  • Manage school website including GradeQuick portal and grade reporting.
  • Pilot LANDesk enterprise level systems management, security management, service management, asset management, and process management solutions.
  • Conduct training for staff and provide documentation to support professional development.
  • Certifying the integrity, performance, and operations of statewide high stakes standardized testing.
Educational Technology Support Technician, 01/2007 to 01/2015
 Palm Beach County School District Omni Middle School – Boca Raton, FL
  • A" rated public middle school in Palm Beach County.
  • Serving 124 Employees, 1400+ Students, 500+ Workstations and 300+ Mobile Devices.
  • Develop computing platform using management tools to image computers; deploy software, update systems, and maintain overall computing environment.
  • Responsible for managing and maintaining asset inventory.
  • Coordinate and support yearly computer refresh project - including ordering process, unpacking, configuring computers and connections, as well as disposition of retired assets.
  • Implement technology projects, monitor system performance, and manage software licenses.
  • Assist in development and enhancement of IT systems.
  • Manage school website including GradeQuick portal and grade reporting.
  • Pilot LANDesk enterprise level systems management, security management, service management, asset management, and process management solutions.
  • Conduct training for staff and provide documentation to support professional development.
  • Certifying the integrity, performance, and operations of statewide high stakes standardized testing.
Education
Vocational Degree - Network Support Systems Business System & Technology PC Support Web Design Network Infrastructure Business Computer Programming : 2007
 South Tech Vocational High School - Boynton Beach, FL
 Design functionality scalability, adaptability and manageability of an internetworking system. *Troubleshoot network systems, and configure Cisco routers, Cisco switches and servers in a technical environment. *Find errors in WAN and LAN networks; implemented an ISP configuration using routers and switches; talk a technician through an error they are having on their network.
Linkedin.com/in/nickgiuffre EDUCATION: 2011
 Palm Beach State College - Boca Raton, FL
Vocational Degree - Network Support Systems Business System & Technology PC Support Web Design Network Infrastructure Business Computer Programming : 2007
 South Tech Vocational High School - Boynton Beach, FL
 Design functionality scalability, adaptability and manageability of an internetworking system. *Troubleshoot network systems, and configure Cisco routers, Cisco switches and servers in a technical environment. *Find errors in WAN and LAN networks; implemented an ISP configuration using routers and switches; talk a technician through an error they are having on their network.
MCSA Windows Server 2016: Microsoft Certified Solutions Associate (in Progress) MCSA Windows 10: Microsoft Certified Solutions Associate,: 2011
 Palm Beach State College - Boca Raton, FL
MS: Configuring Windows Devices,: 2016
MCPS: Microsoft Certified Professional,: 2016
MCSA Windows Server 2016: Microsoft Certified Solutions Associate (in Progress) MCSA Windows 10: Microsoft Certified Solutions Associate,: 2016
MS: Configuring Windows Devices,: 2016
MCPS: Microsoft Certified Professional,: 2016
Summary
Results-driven and Detail oriented professional offering a progressive, 12+ year career in information technology, currently holding an active Secret DoD issued security clearance. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Expertly manages technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen and enhance operational efficiency.
Skills
System Administrator Network Administrator Information Technology Specialist Security Engineer Cyber Security Analyst IT Support Manager Project Coordinator/Manager Senior Support Specialist IT Training Administrator Microsoft Systems Administration Modern Desktop Administrator Microsoft SCCM Administrator McAfee ePO Administrator QUALIFICATIONS System Administrator Network Administrator Information Technology Specialist Security Engineer Cyber Security Analyst IT Support Manager Project Coordinator/Manager Senior Support Specialist IT Training Administrator Microsoft Systems Administration Modern Desktop Administrator Microsoft SCCM Administrator McAfee ePO Administrator
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Resume Overview

Companies Worked For:

  • Huntington Ingalls Industries
  • City of Boca Raton
  • Palm Beach County School District Omni Middle School

School Attended

  • South Tech Vocational High School
  • Palm Beach State College

Job Titles Held:

  • Desktop Support Technician - McAfee ePO Administrator
  • Network Analyst
  • Educational Technology Support Technician

Degrees

  • Vocational Degree - Network Support Systems Business System & Technology PC Support Web Design Network Infrastructure Business Computer Programming : 2007
    Linkedin.com/in/nickgiuffre EDUCATION : 2011
    Vocational Degree - Network Support Systems Business System & Technology PC Support Web Design Network Infrastructure Business Computer Programming : 2007
    MCSA Windows Server 2016: Microsoft Certified Solutions Associate (in Progress) MCSA Windows 10: Microsoft Certified Solutions Associate, : 2011
    MS: Configuring Windows Devices, : 2016
    MCPS: Microsoft Certified Professional, : 2016
    MCSA Windows Server 2016: Microsoft Certified Solutions Associate (in Progress) MCSA Windows 10: Microsoft Certified Solutions Associate, : 2016
    MS: Configuring Windows Devices, : 2016
    MCPS: Microsoft Certified Professional, : 2016

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