Dynamic and highly motivated professional with over 7 years of experience in managing restaurants, seeking a position which allows me to utilize my proven leadership skills in an environment with opportunities to learn and grow.
Bilingual, fluent in Spanish/English
Strong leadership and team building
Analytical in inventory data
Proficient project management skills
Experience in schedule creation
Excellent detail to customer service
MS Office applications (Word, PowerPoint and Excel)
Understanding of P&L statements and gross profitsDeadline-oriented
Department Manager December 2014 to November 2015McDonalds － Memphis Eustis, TN FL
Oversaw up to 18 employees per shift while simultaneously maintaining excellent guest service and low operational costs to guarantee profitability.
Continually verified that crewmembers were being thoroughly trained, assuring their likeliness to flourish in the company.
Staffed and led a select cleaning team in preparing owner-operated stores for corporate audits.
Seamlessly overtook responsibilities of food cost department during and after an unexpected administrative modification, with only minimal training, and made certain that inventory and proper food costs statements were being reported in a timely manner.
Meticulously followed cash handling procedures, ensured compliance to all facility policies and procedures, and successfully implemented branded promotional campaigns.
Kitchen Manager July 2012 to October 2014Abreu's Grill － Guaynabo, PR
Increased profitability by 2% by identifying and correcting all unprofitable practices throughout the restaurant including standardized recipes, specifications, preparation policies, and portion sizes.
Restored and thoroughly cleaned damaged equipment, as well as performed frequent maintenance checks on all equipment, thus securing maximum profitability by keeping company assets in top-notch shape.
Maintained detailed inventory and placed orders with multiple distributors, while successfully meeting and exceeding food costs and inventory turnover goals.
Uncompromisingly implemented new procedures in food handling to maximize customer satisfaction in quality and timeliness of food preparation while upholding pristine food safety policies.
Assistant Manager May 2007 to June 2012Wendy's Doramar － Dorado, PR
Professionally and minutely administered food costs reports, inventory, purchases, invoice reconciliations and transfers.
Consistently achieved a 90% average on all corporate inspections within my region.
Identified and resolved inefficient practices in food preparation by implementing new procedures which accelerated production, raised customer satisfaction, and maximized overall restaurant efficiency.
Surpassed sales records 4 times in 2011 and 2 times in 2012 at the Dorado, PR location.
Thoroughly trained employees in all aspects of the company, resulting in the promotion of 8 employees into management positions.
February 1753Received and screened a high volume of internal and external communications, including email and mail. Drafted [Number] reports per [Time period] on [Topic], [Topic] and [Topic]. Updated patient accounts and information on a daily basis. Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.Scheduled and confirmed appointments for entire management team. Handled and processed confidential patient information. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Scheduled appointments and maintained master calendar.Addressed negative customer feedback immediately.