Installation of hubs, routers, switches, rack systems, and other networking equipment Installation and termination of patch panels and cables to EIA/TIA standards Tech Support/Customer Service Attention to detail in troubleshooting customer issues over phone or in person Communicating technical issues to customers in an easy to understand fashion Remotely configuring/repairing machines with information relayed over the phone by customers Project Management/Scheduling Managing several technicians to meet a high volume schedule efficiently Managing equipment moves to ensure all equipment is transferred to new locations in an orderly fashion.
Work Experience
Boeing / Dell / RMS Corp, WADecember 2009 to CurrentDell Technician
Installation and migration of data from older dell models to new dell models.
Performing backups of machines for Boeing employees, ensuring data is properly migrated in a one on one environment.
Troubleshooting hardware, and software issues.
Imaging Boeing machines via Fast Image ensuring proper loads and software are installed.
Remotely configuring and troubleshooting machines via Dameware to ensure Boeing employees have a minute amount of downtime.
Managing and scheduling several technicians for a high volume production based schedule.
Managing high volume projects with efficiency to reach deadlines.
SymmetricApril 2009 to December 2009Electrician Electric, WA
Installation and Integration of home A/V, CCTV, and Security equipment to home PC equipment.
Calibration of LCD, Plasma, and Surround Sound technologies.
Installation, Programming, and Configuration of Elans Home Logic line of products.
Installation of A/V rack mount systems in a professional manner to meet home owners specifications.
Supervising and Training apprentices to meet companies high standards.
Go2February 2009 to April 2009Electrician Electric, WA
Installation of low voltage technologies including but not limited to: A/V, Security Systems, Telecommunications, CCTV, Home Automation, Intercom Systems, Vacuum Systems, and Computer Networking in a retro-fit and remodel environment.
Installation of the technology with little or no sheetrock damage.
Attended walkthroughs with supervisor to help evaluate job time and layout.
Meridian CenterMarch 2004 to January 2009Electrician Electric, WA
Installation of A/V equipment, Security Systems (DSC Power 832 series), Telecommunications, CCTV, Home automation (HAI), Intercom Systems (Greyfox, Nutone), Vacuum Systems, and Computer Networking.
Installation of Cat 1 - 6 cabling to TIA / EIA standards included: proper termination, cable lengths, patch panels, and punch-down blocks with the ability to thoroughly trouble-shoot and correctly label.
Programmed automation systems.
Interpreted blue prints, NEC, and WAC to ensure proper installation to meet inspection requirements.
Interwest Industries IncJanuary 2003 to March 2004WA
InsulatorJanuary 2001 to December 2003Sales Counselor CA
Truck loading and hopper operation.
Blew insulation into attics to meet inspection standards.
Thoroughly trained assistants to complete jobs in a timely fashion, with the ability to maintain safety and standards.
Maintenance on the hopper and motor including: changing oil, replacing belts, and cleaning grinding teeth.
Kept an accurate inventory on materials used.
Filled out paper work neatly and correctly.
Matched customers to products that best suited their needs including: Computers, computer upgrades, software, printers, fax machines, digital cameras, and accessories.
Introduced new ideas in team based meetings to help production levels increase.
Effectively trained new employees on POS equipment, and the ability to best serve customers on new products and technologies.
Education and Training
American SchoolJune 2001General Studies Computer ScienceLansing, IL
