deficiency collector resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Veteran Collections Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments.
Skills
Investigation Due Diligence
Collections Regulatory Guidelines
Collections Process Improvement
Skip Tracing
Payment Acceptance
Billing and Collections Best Practices
Repayment Negotiations
Team Collaboration
Customer Service
Problem-Solving
Problem Solving
Decision Making
Detail-Oriented
Experience
Deficiency Collector , 10/2022 - Current Divvydose – Brentwood, NY,
Placed outbound collections calls daily to approximately 120 account holders.
Oversaw settlement, discharge and sale of repossessed items and buildings.
Conveyed current account information and obtained payments by using pre-scripted statements.
Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Met demands of busy collections group by performing high volume of daily calls.
Investigated and solved problems with payments, account updates and other concerns.
Recovered lost revenue by persistently reaching out to customers with past due accounts.
Processed payments over phone and set up recurring drafts.
Created repayment plans based on account holders' financial status and repayment abilities.
Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Followed fair debt practices and regulatory guidelines when managing collections process.
Collections Specialist, 11/2019 - 10/2022 Regency Retirement Community Of Tuscaloosa – Tuscaloosa, AL,
Notified customers of delinquent accounts with attempts to collect outstanding amounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Processed payments over phone and set up recurring drafts.
Recorded and updated customer personal accounts with accurate contact information.
Completed skip traces on customers failing respond to collection efforts.
Prepared documentation required for collection and repossession activities.
Met demands of busy collections group by performing high volume of daily calls.
Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
Negotiated rates with customers and entered payments into accounting system.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Caregiver, 07/2019 - 01/2020 Taylorville Memorial Hospital – Forsyth, IL,
Supported bathing, dressing and personal care needs.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Laundered clothing and bedding to prevent infection.
Assisted with meal planning to meet nutritional plans.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Followed care plan and directions to administer medications.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Followed safe lifting and transferring techniques to transport residents.
Monitored vital signs and medication use, documenting variances and concerning responses.
Reported concerns to nurse supervisor to promote optimal care.
Assisted clients with maintaining good personal hygiene.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Helped clients get in and out of beds and wheelchairs.
Built strong and trusting rapport with clients and loved ones.
Monitored health and well-being of clients and reported significant health changes.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Customer Service Associate, 01/2017 - 04/2019 Kohls Distribution – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Addressed inquiries, resolved customer issues and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Followed policies and procedures to meet or exceed established performance requirements.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Educated customers on special pricing opportunities and company offerings.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Improved customer service wait times to mitigate complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Operated multi-line phone system and online messaging system to communicate with customers.
Relayed customer feedback to cross-functional teams to improve products and services.
Promoted brand and marketing campaigns to create interest with customer.
Performed needs analysis and presented options based on findings to help customers make decisions.
Reviewed account and service histories to identify trends and resolve issues.
Documented customer correspondence in CRM to track requests, problems and solutions.
Developed and organized electronic files to maintain customer service-related documents.
Used collateral material and documents to share information about services, products and promotions.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Recommended and initiated product offerings to meet customer changing needs.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education and Training
High School Diploma: , Expected in 05/1985 - Bryan Adams High School - Dallas, TX GPA: Status -
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