Deficiency Collector Resume Example Gateway One Lending & Finance

DEFICIENCY COLLECTOR

Professional Summary

Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills

Deficiency documentation
Deficiency reporting

Immune deficiency syndrome understanding
Deficiency detection

Work History

January 2015-April 2020Deficiency Collector | Gateway One Lending & Finance | Anaheim, CA

Processed payments and applied to customer balances.
Managed legal invoice processing for litigation by foreclosure attorneys.
Used probing techniques to determine debtors' reasons for delinquency.
Collected documents and made portfolios for collections accounts.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Created documents for court such as affidavits, modifications and forbearance agreements.
Checked packages for demand letters and loan authorizations before sending to clients.
Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
Worked in call center environment handling manual and automatically dialed outbound calls.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Counseled debtors on payment options and arranged installment agreements.
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Researched accounts and completed due diligence to resolve collection problems.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Processed payments and contracts on accounts.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Used skip tracing and other techniques to locate debtors.
Negotiated to collect balance in full.
Achieved performance goals on consistent basis.
Researched, analyzed and settled [Number] disputes per week.

April 2011-November 2015Collections Specialist | Pacific Dental Services | Irvine, CA

Achieved performance goals on consistent basis.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Worked in call center environment handling manual and automatically dialed outbound calls.
Used skip tracing and other techniques to locate debtors.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Worked with [Job title] and assisted [Job title]s to properly apply customer remittances.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Performed targeted collections on past due accounts aged over [Number] days.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

November 2008-September 2010Auto Collector | Triad Financial Services Inc. | Huntington Beach, CA

Processed payments and applied to customer balances.
Managed legal invoice processing for litigation by foreclosure attorneys.
Used probing techniques to determine debtors' reasons for delinquency.
Collected documents and made portfolios for collections accounts.
Created documents for court such as affidavits, modifications and forbearance agreements.
Checked packages for demand letters and loan authorizations before sending to clients.
Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
Worked in call center environment handling manual and automatically dialed outbound calls.
Maintained high volume of calls to meet demands of busy group.
Set up drafts and processed immediate paymentsafter conducting thorough research and analysis of account.
Counseled debtors on payment options and arranged installment agreements.
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Researched accounts and completed due diligence to resolve collection problems.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Processed payments and contracts on accounts.
Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
Used scripted conversation prompts to convey current account information and obtain payments.
Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Used skip tracing and other techniques to locate debtors.
Negotiated to collect balance in full.
Achieved performance goals on consistent basis.
Researched, analyzed and settled [Number] disputes per week.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Recorded all information regarding financial status of customers.

Education

Bachelor of Science: NursingFullerton College, Fullerton, CA

Resume Overview

Companies Worked For:

Gateway One Lending & Finance
Pacific Dental Services
Triad Financial Services Inc.

School Attended

Fullerton College

Job Titles Held:

Deficiency Collector
Collections Specialist
Auto Collector

Degrees

Bachelor of Science : Nursing

Deficiency Collector Resume Example

Resume Score: 80%

Resume Overview

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