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Deficiency Collector Resume Example

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DEFICIENCY COLLECTOR
Professional Summary

Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills
  • Deficiency documentation
  • Deficiency reporting
  • Immune deficiency syndrome understanding
  • Deficiency detection
Work History
January 2015-April 2020Deficiency Collector | Asbury Automotive | Avon , IN
  • Processed payments and applied to customer balances.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Collected documents and made portfolios for collections accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Counseled debtors on payment options and arranged installment agreements.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Processed payments and contracts on accounts.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used skip tracing and other techniques to locate debtors.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Researched, analyzed and settled [Number] disputes per week.
April 2011-November 2015Collections Specialist | Pacific Dental Services | City , STATE
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked with [Job title] and assisted [Job title]s to properly apply customer remittances.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Performed targeted collections on past due accounts aged over [Number] days.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
November 2008-September 2010Auto Collector | Triad Financial Services Inc. | City , STATE
  • Processed payments and applied to customer balances.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Collected documents and made portfolios for collections accounts.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls to meet demands of busy group.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Counseled debtors on payment options and arranged installment agreements.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Processed payments and contracts on accounts.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used skip tracing and other techniques to locate debtors.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Researched, analyzed and settled [Number] disputes per week.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Recorded all information regarding financial status of customers.
Education
Bachelor of Science: NursingFullerton College, City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Fullerton College

Job Titles Held:

  • Deficiency Collector
  • Collections Specialist
  • Auto Collector

Degrees

  • Bachelor of Science : Nursing

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