Deficiency Collector Resume Example
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DEFICIENCY COLLECTOR
Professional Summary
Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
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Work History
January 2015-April 2020Deficiency Collector | Asbury Automotive | Avon , IN
- Processed payments and applied to customer balances.
- Managed legal invoice processing for litigation by foreclosure attorneys.
- Used probing techniques to determine debtors' reasons for delinquency.
- Collected documents and made portfolios for collections accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Created documents for court such as affidavits, modifications and forbearance agreements.
- Checked packages for demand letters and loan authorizations before sending to clients.
- Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Counseled debtors on payment options and arranged installment agreements.
- Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Processed payments and contracts on accounts.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Researched, analyzed and settled [Number] disputes per week.
April 2011-November 2015Collections Specialist | Pacific Dental Services | City , STATE
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with [Job title] and assisted [Job title]s to properly apply customer remittances.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Performed targeted collections on past due accounts aged over [Number] days.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
November 2008-September 2010Auto Collector | Triad Financial Services Inc. | City , STATE
- Processed payments and applied to customer balances.
- Managed legal invoice processing for litigation by foreclosure attorneys.
- Used probing techniques to determine debtors' reasons for delinquency.
- Collected documents and made portfolios for collections accounts.
- Created documents for court such as affidavits, modifications and forbearance agreements.
- Checked packages for demand letters and loan authorizations before sending to clients.
- Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls to meet demands of busy group.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Counseled debtors on payment options and arranged installment agreements.
- Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Processed payments and contracts on accounts.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Researched, analyzed and settled [Number] disputes per week.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Recorded all information regarding financial status of customers.
Education
Bachelor of Science: NursingFullerton College, City, State
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Resume Strength
- Completeness
- Measurable results
- Strong summary
Resume Overview
School Attended
- Fullerton College
Job Titles Held:
- Deficiency Collector
- Collections Specialist
- Auto Collector
Degrees
- Bachelor of Science : Nursing
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