With over 27years of customer service with the public I have learned to be goal oriented and a problem solver. 20 of these years I have worked in management positions and successful leadership roles. I am detail-focused and knowledgable salesperson with great skill in communication and collaboration for best-in-class service. Professional customer service with experience in resolving any of the customers concern. Smoothly able to uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations within the company. Professional and punctional at all times. Experienced in cash, credit card, account billable services, fraud operations and collections. Team player with exceptional listening and critical problem solving skills. Experienced bar manager and bartendering and food services for almost 30 years now. I am dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Well-organized and steadfast office worker with top-notch office and customer service skills. Solid background within Hotel, Restraunt, Bar, Lounge and Food industry. Front desk, bookkeeping, guest and customers service , team member and strong leadership and managing skills as well. Always taking care of customer needs. Independently handle clerical tasks like correspondence and coordinating arrangements to keep business operations smooth and efficient. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise from the front desk to bookeeping to bartending. Always willing to pitch in and help out all areas within the company. Very strong work ethic and self-motivated. I bring proven leadership, organizational and customer relations skills as well as independently solved problems. I am a professional and tireless team player known for staying poised and calm in fast-paced environments.
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- Graffled pots, landing gear on deck, took measurements and banded legal sized crabs while constantly being aware of our live product and state and permit laws at all times
- Improved quality processes for increased efficiency and effectiveness
- Researched competitive solutions and improvements and maintained competitive market comparisons and improved profit margins
- Updated quality control standards and methods
- Supported marketing and advertisement with content and messaging to increase profit and crew shares
- Increased customer satisfaction and repeat business while protecting F/V reputation and loyal client base
- Inspected inbound and outbound product for compliance with established industry standards and state regs
- Converted community contacts into potential clients through networking, consistency and credibility
- Reduced labor costs by improving employee schedules and workflow's to capitalize on individual strengths.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Maintained secure cash drawers for accuracy.
- Strategized plans to increase bar revenue through promotional concepts, specialty drinks and customer-focused events.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
- Reduced financial inaccuracies by using bars computer system and verifying receipts.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained TAMS CARD for inspections.
- Checked ID cards and verified bar guests were of legal age.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Kept accurate inventories and placed orders when in need of liquor, beer, wine and bar supplies.
- Closed out cash register and prepared cashier report and deposits each shift
- Oversaw fast-paced front desk operations at inn, kitchen, housekeeping, restaurant facility with as many as 50 nightly guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided guests with above-and-beyond service, including making outside venue reservations and tours.
- Collaborated with staff to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Entered customer data using CHOICE software and updated information whenever patrons changed rooms.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced hotel accounts and resolved discrepancies.
- Documented accounts and logs throughout shift to keep up with all requirements.
- Logged wake-up call requests and set up automatic rings in system.
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School Attended
- Ketchikan High School
Job Titles Held:
- DECK BOSS
- BAR MANAGER/Head Bartender
- Front Desk Night Auditor
Degrees
- High School Diploma
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