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Dean of Enrollment Management/Student Resume Example

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DEAN OF ENROLLMENT MANAGEMENT/STUDENT
Executive Profile
Experienced in navigating teams through changing business environments; *Passionate intercultural experience with a blend of experience in mediation, teaching, writing, producing, public speaking, and management in diverse settings *Twenty years of experience with strong environmental awareness, excellent writing skills, and the ability to find innovative solutions; *Ability to plan, prepare, and produce to improve quality, reflect diversity, leverage resources, and communicate effectively; *Tackles challenges, works well under pressure, attention to detail, strong time management and organizational skills, extremely quick learner, and motivated to exceed expectations. 1994-1999 Students Making It Lighter Everyday (Tutorial Program),Shreveport, LA 1999-2006 Brothers And Sisters In Christ (BASIC-Community Tutorial Program), Russellville, AR 1999-2006 College Tours for Students, Russellville, AR 2011-2012 Served as Fraud Trainer for U.S. Bank, Kansas City, KS 2011-2012 Community Liaison, Kansas City, Missouri School District, Kansas City, MO 2011-2012 Turn Our Youth (TOY-Tutorial Program), Kansas City, MO Conferences, Seminars, Trainings & Workshops Heartland's Campus Safety Summit, Overland Park, KS, November, 2014
Core Accomplishments
  • NASAP (National Association of Student Affairs Professionals) Conference, Huntsville, Alabama, February, 2015 HBCU (Historically Black Colleges and Universities) Retention Summit, Ocean City, MD, March, 2015 Sexual Harassment Training, sponsored by Arkansas Baptist College, Little Rock, AR, 2011 Retention Workshop, sponsored by Arkansas Baptist College, Little Rock, AR 2015 Attended numerous conferences and workshops pertaining to Higher Education Issues including the Annual Higher Learning Commission Conferences over the past three years.
  • PRESENTATIONS Facilitator of Professional Development Workshop (2010) New Mt Zion Baptist Church, Dallas, TX Facilitator, Texas District Association of Colleges (2008-2010) Dallas, TX Facilitator, Winning with God's Game Plan! (Presented at local and state schools and churches) Facilitator, College, Our Only Option (Presented at local and state school and churches) Facilitator, Surviving to Thriving, How to Keep Enrollment Growing, During Financial Crisis, NASAP Conference, Huntsville, AL, February 2015 Facilitator, HCM2, The Do's and the Don'ts, How it Really Works, HBCU Retention Summit, Ocean City, MD, March, 2015 Facilitator, USA Funds Workshop, Default Management, Dallas, TX June, 2015 Facilitator, Department of Education, Default Training, Philander Smith College, April, 2016 Dissertation Wimberly, Mattie Y.
  • 2009).
  • The Effectiveness of Academic and Non-Academic Factors in Predicting the Academic Performance of Minority College (Doctoral dissertation, Jackson State University).
  • Unpublished Works Comprehensive Plans for Default Management, Retention, Student Success, and Career Services, 2015, Arkansas Baptist College.
Professional Experience
01/2014 to Current
Dean of Enrollment Management/StudentArkansas Baptist College － Little Rock, Arkansas
  • Engaged in an analytical, empirical, data-driven approach to problem solving and decision-making and facilitated a culture of evidence in enrollment management and student success.
  • Responsible for the creation of a student experience that significantly contributes to student success, recruitment, retention, and the establishment of a vibrant, inclusive, and collegial campus learning community.
  • Developed vision for enrollment management and student support services and motivated staff through shared governance to achieve the vision of the President and College;.
  • Select, energize, supervise and evaluate administrative and support staff;.
  • Developed, interpreted and applied college policies, procedures, rules and regulations;.
  • Prepared, analyzed and implemented appropriate recommendations related to college affairs;.
  • Maintained effective work relationships with members of the community, the student population, and college academic and administrative staff;.
  • Developed relationships with the community, school and organizational leaders to successfully recruit students to the College;.
  • Responsible for coordinating registration with Admissions, Financial Aid, Academic Affairs, Residence Life and Business Office;.
  • Work with Coordinator of Preparatory Studies to provide Faculty Development once a month for instructors and tutors;.
  • Ensure that staff remains up to date with the latest trends in recruiting;.
  • Ensure that Registrar's Office is in compliance with enrollment reporting, student withdrawals, class scheduling, and classroom hours;.
  • Served as Interim Financial Aid Director while working with the Heightened Cash Management Process.
  • Work directly with Campus Safety and Security in ensuring that a safe environment is provided for students at all times;.
  • Work with Dean of Students in providing activities, including drama, skits, plays, and "Real Talk" sessions.
  • Maintain knowledge of constantly changing regulations and procedures with Federal Student Aid and Department of Education, and advise colleagues as needed;.
  • Responsible for training staff to ensure that students received due process during the judicial process.
  • Assist students in identifying academic and career goals; develops an academic plan which supports these goals; and assists students in attainment of these goals;.
  • Monitor and assesses student academic progress on a semester basis;.
  • Reconstructed the registration process.
  • Reconstructed the Residence Life Process.
  • Assume accountability for achieving multi-year and annual enrollment objectives and tracked progress on goals.
  • Provide recommendations, advice and input to the President, other top level administrators, and Board of Trustees on Enrollment Management activities and Student Affairs.
  • Assist with summer orientation and advising for freshman and transfer students wishing to enroll in the fall;.
  • Assist with planning and coordination of new student orientation and other freshman related programs; Key Accomplishments:.
  • Re-organized the judicial process, residence life staff, male mentoring program, and with the assistance of the Director of Student Activities, increased student involvement in activities across campus and in the community, as well as increased the faculty-staff-student collaboration socially and academically.
  • Re-organized the registration process to include "Express Registration", which produced a one-stop registration process for our students;.
  • Assisted in leading the R.O.C.K.
  • Restoring Our Community with Knowledge) Program for young men and the W.O.D.
  • Women of Destiny) Program for young ladies on campus; Dean of Retention and Academic Support, Arkansas Baptist College, Little Rock, Arkansas.
  • Provide leadership in planning, developing, and implementing a retention plan that relates to the college;.
  • Evaluate methods to identify and outreach to vulnerable student populations.
  • Perform wide range of activities to support at-risk student populations in conjunction with instructional and student development units.
  • Serve as chair of the Retention Faculty/Staff Committee;.
  • Lead, manage, and assess college wide retention and support services for all students, especially those who are academically underprepared;.
  • Utilize data systems to evaluate new approaches for the implementation of academic, financial, and personal support and intervention for students at different pivotal points of the college experience.
  • Collect and organize information on what causes students to leave the college and develop policy recommendations on solutions and procedures that will increase retention;.
  • Perform needs-assessment, data collection, and analysis in order to make continual improvement to on-going retention programs;.
  • Coordinate campus-wide efforts on the development and implementation of comprehensive strategic retention planning.
  • Form a Student Retention Steering Committee to examine programs, policies, and current retention efforts; focusing on the impact of co-curricular experiences in student persistence.
  • Provide individual support to students at-risk of leaving and not returning to the College including educational planning, decision-making understanding, College policies, values clarification, and understanding and overcoming barriers to academic success.
  • Develop comprehensive re-entry plans with students who are returning to Arkansas Baptist College, after a complete withdrawal.
  • Analyze information about individuals and groups through interviews, assessments, and records to appraise interests, abilities, and potential barriers to academic success and retention.
  • Refer student to appropriate support services based upon assessment data (i.e.
  • tutoring, disability);.
  • Form a Student Retention Steering Committee to examine programs, policies, and current retention efforts; focusing on the impact of co-curricular experiences in student persistence.
  • Develop and designs academic intervention programs to improve student learning with the collaboration of deans and chairpersons;.
  • Supervise support staff responsible for counseling, advising, and tutoring; Key Accomplishments:.
  • Increased enrollment by 13.2 % for Fall 2015, which was the second highest in the state.
  • Increased retention rate 10% and 7% in the last two consecutive years.
  • Developed the Blue Chip Academic Enrichment Program that increased the cohort retention rate by 65%.
  • Provided special programs and services for students to enhance their academic performance and their ability to cope with college life; These include tutorials, study halls, counseling, workshops, and individual projects on study skills, time management, and stress management;.
01/2011 to 01/2012
Director of Recruitment, Community Outreach-ConsultantKIPP Endeavor Academy － Kansas City, Missouri
  • Responsible for developing recruitment and retention events for KIPP Endeavor Academy;.
  • Developed strategic recruitment plans for faculty, staff, and students;.
  • Served as a liaison for parents and the school;.
  • Developed discipline procedures for the organization;.
  • Responsible for all publication and communications regarding the school;.
  • Performed home visits to complete student registration;.
  • Hosted open-house and recruitment fairs;.
  • Responsible for working with High School Placement Coordinator in placing students in college-prep high schools;.
  • Worked within the community with organizations to inform and recruit students to KIPP;.
  • Worked with the community in building a tutorial program for inner-city students;.
  • Plan community events with parents, students, and organizations;.
  • Worked as the initial Parent Liaison contact person; Key Accomplishments:.
  • Developed strategic recruitment plans for all faculty, staff and students.
  • Strong marketing strategist for community, college, and student events.
01/2010 to 01/2013
Project ConsultantHatches Consulting － Kansas City, Missouri
01/2008 to 01/2011
Vice-President Associate Vice-President Director of Residence Life, Director of Testing, Adjunct ProfessorJarvis Christian College － Hawkins, Texas
  • Responsible for the oversight of development of student success goals and objectives ensuring effective collaboration and coordination among all departments to meet new and on-going initiatives in achieving the mission of the institution.
  • Provided leadership and direction of the various functions relating to student success; Develop and recommend to the Senior Vice-President and President long and short range planning and development for student services programs and student success initiatives; Responsible for developing and implementing student programs;.
  • Facilitated the orientation process with Enrollment Management and implemented Student Orientation Staff to assist in getting student acclimated to the college;.
  • Taught Diversity and Inclusion classes that focused on the five constructs of race, religion, sexual orientation, age and gender, and disability;.
  • Ensured smooth management of the housing registration process; serve as test administrator for ACCUPLACER, LSAT, GRE, ACT, and THEA;.
  • Provided direction regarding the division status and any major or unusual developments; Oversee and direct various planned activities in the development and implementation of all student success initiatives in a coordinated effort to promote the institution aimed at meeting or exceeding enrollment projections, and to attain an outstanding reputation in community relations.
  • Coordinated Fall/Spring Registration Process, and summer student programs.
  • Supervised Dean of Students, Financial Aid, Enrollment Management, Assistant Director of Student Development, Assistant Director of Housing, Health and Counseling Services, Director of Student Activities ten Residence Hall Managers and thirty Resident Assistants.
  • Served on the SACS Reaffirmation Team.
  • Served as a liaison between students, faculty, administrators, and other staff members.
  • Performed personnel management functions, including hiring, termination, performance evaluations, training and recommendations for personnel actions.
  • Mediated and resolved employee concerns, including formal grievances.
  • Responsible for creating and maintaining a safe, healthy, and supportive environment and fostering and supporting a culture that synthesizes the intellectual, physical, social, emotional, and spiritual development of students in a holistic way.
  • Provided leadership and oversight to departments that provide student and college-wide support services: Student Activities, Judicial Affairs appearance and ethics.
  • Served as senior administrator for Student Activities, all disciplinary matters, and programs.
  • Collaborated with Faculty Governance to harmoniously engage students to be successful academically, socially, culturally, emotionally, and spiritually.
  • Responsible for providing student learning and development opportunities: Community Service and Outreach, Residential Services and Student Leadership.
  • Responsible for Spiritual Life and Enrichment which includes working with Church Pastor and President in the college's Christian initiatives, such as "Fruit of the Spirit" and bringing "Christian" to the forefront.
  • Motivate students spiritually by including them as well as faculty and staff in skits, plays, and forums.
  • Key Accomplishments:.
  • Developed co-curricular activities for student academic success.
  • Developed a strategic enrollment process for the College.
  • Developed a Student Leadership Program.
01/2007 to 01/2008
Program CoordinatorYouthBuild Services-Swope Community Builders － Kansas City, Missouri
  • Prepared at-risk students between the ages of 18-24 to receive GED or High School Diploma;.
  • Focused on core academic curriculum and involved youth in leadership opportunities;.
  • Made resources and opportunities available to students after graduation;.
  • Assisted students with financial aid and admission process after completion of their GED or High School Diploma.
  • Reported grant expenditures to the Department of Housing and Urban Development.
  • Taught students work skills, life skills, job skills, interviewing, and writing techniques, and public speaking skills;.
  • Provided students with positive support in their education and home life;.
  • Created a mentoring program for students in program.
  • Academic Experiences (continued).
01/2007 to 01/2007
Executive HR AssistantMissouri School District － Kansas City, Missouri
  • Organized and prioritized work assigned and developed office procedures to adequately support efficient workflow; scheduled appointments, maintained travel itineraries, investigated issues as required by Executive Director's office; coordinated special programs and events such as Annual Teacher Retirement Celebration, Teacher In-service, interviews, and seminars; maintained office files and Executive Director's and files documents, utilizing organized and efficient methods.
01/2006 to 01/2007
Student Services Specialist, Financial Literacy InstructorMetropolitan Community College, Maple Woods Campus － Kansas City, Missouri
  • Assisted student financial aid applicants and recipients with all phases of the process by providing accurate information, appropriate materials, and procedural instructions;.
  • Facilitated orientation workshop with students regarding financial aid; assure accuracy of files process; evaluate scholarship applications; award scholarships; maintain financial aid compliance with the federal government, state, and institutional policies;.
  • Conducted financial aid seminars for students/parents; assist with the application and certification process for student loan borrowers; interact on behalf of students with appropriate college units and external agencies as required and evaluate and document each applicable financial aid recipient for compliance with satisfactory academic/continuous progress requirements;.
  • Informed students of the A+ Program criteria.
  • Academic Experiences (continued).
01/2004 to 01/2005
Coordinator/Case ManagerFriendship Community Care － Russellville, Arkansas
  • Worked with clients with mental and/or physical disabilities by implementing appropriate Plan of Care as needed for each client; counseled with clients and families regarding the clients specific needs (medically & disciplinary); maintained compliance with Department of Human Services, Department of Disability Services, and Adult Protection Services; supervised approximately thirty direct care workers while continuously evaluating job performance of workers as well as progress of clients; trained and supervised in basic life skills, utilization of behavior modification techniques and general counseling skills; developed plans with community organizations and businesses in assisting with integrating clients in the community; implemented Individual Service Plan for clients.
01/2003 to 01/2004
Admissions AssistantUA Community College － Morrilton, Arkansas
  • Assisted Admissions Counselor with recruiting efforts; administered placement tests and assisted in coordinating recruitment activities and determining admission eligibility; assisted Registrar's Office and Financial Aid Office with early and regular registration; and provided academic advising to students.
  • Facilitated orientation sessions for incoming students.
01/1999 to 01/2003
Substitute TeacherRussellville School District － Russellville, Arkansas
  • Assisted students with assigned work given by teacher; maintained discipline and structure in the classroom; and provided a learning atmosphere for students.
01/1992 to 01/1999
Assistant
  • Vice Chancellor of Finance, Southern University at Shreveport, Fiscal Affairs, Shreveport, Louisiana.
  • Worked with TRIO (Student Support Services, Educational Talent Search, and Upward Bound) Programs to ensure required federal financial compliance as well as implemented activities; worked directly with Director of Student Activities in contracting activity participants for events such as Homecoming, Coronation Ball, Lyceum Series, Gospel Concerts, Student Enrichment Activities, and Spring Fling; supervised eight to ten JTPA and work-study students; worked directly with Financial Aid and Registrar's Office in assisting students with financial matters pertaining to financial aid and registration.
HCM2 SpecialistArkansas Baptist College － Little Rock, Arkansas
  • Led a turn-around-team that worked with Financial Aid in the Heightened Cash Monitoring process, which assisted the college to have a consistent cash flow in a timely manner;.
  • Perform monthly campus visits to conduct financial aid, loan literacy and counseling workshops with students to educate them about their responsibilities as a borrower and general money management skills; Key Accomplishments:.
  • Successful submission of Heighten Cash Management 2 (HCM2) requests, allowing Arkansas Baptist College's day to day operations to continue providing contact information for lenders and servicers.
Default ManagerArkansas Baptist College － Little Rock, Arkansas
  • Maintain timely and accurate reporting of results.
  • Conduct default prevention activities on a weekly basis using various sources;.
  • Actively assist and counsel students to resolve delinquencies and prevent default via deferment or forbearance; including assisting students with relevant paperwork/forms and providing contact information for lenders and servicers;.
  • Manage and update and maintain appropriate records and multiple databases, including keeping current contact information for student at exit and during in-grace period;.
  • Serve as liaison with Department of Education, lenders, servicers, and guarantors to identify and prevent delinquent borrowers from going into default;.
  • Work in cooperation with staff to ensure optimal default prevention techniques are applied;.
  • Conduct loan exit counseling with any students as needed;.
  • Administer follow-up and tracking activities in accordance with the default management procedures; Key Accomplishments:.
  • Successfully brought the three year cohort default rate down to allow the college to receive continued Title IV Funding, which also assisted in the College receiving $30 million loan to resloved debt issues.
  • Successfully assisted and counseled students to resolve delinquencies and prevent default via deferment or forbearance; including assisting students with relevant paperwork/forms and providing contact information for lenders and servicers.
  • Conducted default prevention activities on a weekly basis using various sources.
Assist Senior Manager
  • program manager, or multiple project managers to assure all project deliverables and other work are produced timely and in accordance with established protocols and procedures;.
  • Responsible for conferring with President of organization to understand the scope of a project;.
  • Meets with the project team (as designated), ensuring that each team member understands their responsibilities and accountabilities;.
  • Work with government agencies, post-secondary education institutions, and local community organizations in building relationships to work with local students.
  • Assisted students with admissions and financial aid process.
  • Researched possible scholarships for students and assisted them with the application process.
  • Provided career awareness, counseling, planning, financial literacy training, financial aid assistance, post-secondary application and mentoring to at-risk, economically disadvantaged, low-income youth between the ages of 17-24;.
  • Worked in the 5-county (Cass, Clay, Jackson, Platte, and Ray) Kansas City, Missouri region to prepare scholars for higher education opportunities as well as career opportunities.
  • Assessed youths' skills and educational needs to ensure successful progression toward goals.
  • Serves as the point person for all projects;.
  • Manages all vendor relationships;.
  • Relayed information between the project manager and client;.
  • Process all necessary paperwork;.
  • Enterprise program and project coordination and support of departmental activities;.
  • Ability to manage multiple projects simultaneously in a multi-manager, entrepreneurial environment, and adapt seamlessly to changing priorities and deadlines;.
  • Responsible for possessing proactive instincts with the ability to take initiative and work with minimal supervision;.
  • Responsible for building superior relationship and enjoy working as part of a team;.
  • Keeps respect for client confidentiality and privacy to the highest degree;.
  • Demonstrates initiative in taking ownership of project from start to finish after receiving initial guidance and direction, show flexibility, and anticipate and resolve problems before they escalate;.
  • Flexibility and excellent interpersonal skills, with ability to handle different "customer" personalities ;.
  • Responsible for handling all verbal and written communications to clients and staff in a prompt, professional manner Key Accomplishments:.
  • Provided activities that increased students' accountability and participation in enhancing their ability to attain higher education and pursue promising and viable careers.
Education
Ph.D: Urban Leadership & Higher EducationJackson State UniversityUrban Leadership & Higher Education
M.SArkansas Tech University
B.S: Organizational ManagementCentral Baptist CollegeOrganizational Management
A.A: EnglishSouthern University at ShreveportEnglish
Professional Affiliations
United Way Chair, Full Employment Council, Kansas City, MO (2012) Scholarship Committee Chair, Metropolitan Community College, Kansas City, MO (2006-2007) Susan G. Komen, "Race for the Cure", Marketing Committee, Crossett, AR, (2010-Present), Kansas City, MO, Member, (2011-2012), Little Rock, AR, Member (2010-Present) Relay for Life, Marketing Committee, Crossett, AR (2011-Present)
Skills
A+, Academic, administrative, administrative and support, approach, basic, C, cash flow, Cash Management 2, Cash Management, excellent interpersonal skills, community relations, Counselor, Counseling, client, clients, data collection, databases, decision-making, Destiny, direction, Finance, Financial, forms, government, hiring, Leadership, Director, management skills, marketing strategist, materials, mentoring, money, Office, needs-assessment, Enterprise, organizational, personnel, personnel management, physical disabilities, policies, develop policy, problem solving, progress, project coordination, protocols, public speaking, publication, Express, receiving, recruiting, recruitment, reporting, Safety, scheduling, seminars, strategic, stress management, supervision, Teacher, time management, Plan of Care, tutoring, vision, workflow, workshops, written communications
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Resume Overview

Companies Worked For:

  • Arkansas Baptist College
  • KIPP Endeavor Academy
  • Hatches Consulting
  • Jarvis Christian College
  • YouthBuild Services-Swope Community Builders
  • Missouri School District
  • Metropolitan Community College, Maple Woods Campus
  • Friendship Community Care
  • UA Community College
  • Russellville School District

School Attended

  • Jackson State University
  • Arkansas Tech University
  • Central Baptist College
  • Southern University at Shreveport

Job Titles Held:

  • Dean of Enrollment Management/Student
  • Director of Recruitment, Community Outreach-Consultant
  • Project Consultant
  • Vice-President Associate Vice-President Director of Residence Life, Director of Testing, Adjunct Professor
  • Program Coordinator
  • Executive HR Assistant
  • Student Services Specialist, Financial Literacy Instructor
  • Coordinator/Case Manager
  • Admissions Assistant
  • Substitute Teacher
  • Assistant
  • HCM2 Specialist
  • Default Manager
  • Assist Senior Manager

Degrees

  • Ph.D : Urban Leadership & Higher Education
    M.S
    B.S : Organizational Management
    A.A : English

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