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Dealer Inventory Team Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Qualified individual with well-developed skills and abilities developed over career spanning 20+ years working as a Trainer/Manager for Capital One. Dedicated employee with strong commitment to promoting organization and driving positive change.

Skills
  • Agility drills
  • Team building
  • Mentoring
  • Coaching experience
  • Process improvement
  • Relationship development
  • Project organization
  • Organization
  • Inventory management
  • Supervision
  • Team management
  • Customer service
  • Communications
  • MS Office
  • Problem resolution
  • Operational improvement
  • Business operations
  • Planning and coordination
Experience
Dealer Inventory Team Manager, 11/2019 to Current
Enterprise Information Services Field, KY,
  • Established product specifications and quality assurance practices.
  • Kept records of quality reports and statistical reviews.
  • Troubleshot product issues and fixed problems.
  • Reviewed current standards and policies.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated inventory, updated computer database and proactively resolved any variances.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Solved problems, handled escalated issues and mitigated risks.
  • Coordinated and encouraged professional development among direct reports.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Initiated training sessions and coached employees to develop effective staff.
  • Delegated work assignments and prioritized tasks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Supported and mentored junior team members to promote collaboration and improve collective expertise.
Operations Manager, 01/2018 to 11/2019
Lpl Financial Services Des Moines, IA,
  • Kept associate equipment organized and maintained in order to optimize team efficiency.
  • Set and managed performance benchmarks for call center employees.
  • Developed quality assurance standards and established targets for all staff.
  • Motivated and promoted team employees from within for key leadership roles.
  • Established strong and successful policies for employee actions and customer interactions.
  • Handled incoming calls with friendly and cheerful attitude for organization using
  • Managed corporate phone services for bustling business with 25+ employees by routing calls quickly and accurately.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Managed daily operations, including supervising multiple team members across 2 locations.
  • Defined project roadmap to solidify project objectives and milestones.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
Sr. Learning Consultant, 01/2012 to 01/2018
Capital One Financial Corp City, STATE,
  • Presented training information via role playing, simulations and team exercises.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Mentored team members to succeed and advance within department and company.
  • Led training programs designed to implement new agent performance management standards for 8 departments.
  • Analyzed each department's training needs and developed new training programs based data collected.
  • Led training classes and recorded instruction for later use.
  • Directed 52 yearly training courses for 25-30 participants.
  • Led trainings for up to 25-30 employees on weekly basis.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Utilized technology to train new employees and provide effective onboarding.
Employee, 01/1997 to 01/2012
Capital One Financial Corp City, STATE,
Education and Training
High School Diploma: , Expected in 05/1992
to
North Garland High School - Garland, TX
GPA:

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83Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • North Garland High School
Job Titles Held:
  • Dealer Inventory Team Manager
  • Operations Manager
  • Sr. Learning Consultant
  • Employee
Degrees
  • High School Diploma

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