LiveCareer-Resume

day of job rep 3 resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Cross-functional collaboration
  • Technologically savvy
  • Materials transport
  • Microsoft Office expertise
  • Conducting risk assessments
  • Storage procedures
  • Report writing
  • Coordinating training
  • Personnel mentoring
  • Managing safety gear
  • Event sequencing
  • Problem resolution
  • Customer service
  • Team management
  • Relationship development
  • Communications
  • Payment processing
  • POS systems
  • Issue resolution
  • Cash drawer balancing
  • Credit and cash transactions
  • Coin counting
  • Customer assistance
  • Scanner operations
  • Merchandise restocking
  • Loss prevention
  • Cash management
  • Cash register operation
  • Cleaning
  • Spot cleaning
  • Tile cleaning
  • Room cleaning
  • Cleaning procedures
  • Error Detection
  • Attention to Detail
  • Multitasking and Prioritization
  • Hardware and Software Repair
  • Customer Service
  • Verbal and Written Communication
  • Collaborative Team Player
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • Technical Troubleshooting
Education and Training
Southern New Hampshire University Manchester, NH, Expected in : BA of Mathematics - GPA :
Penn Foster Scranton, Pa, Expected in High School Diploma : - GPA :
Experience
Expeditors International Of Washington, Inc. - Day of Job Rep 3
Dulles, VA, 12/2021 - Current
  • Responded to support tickets within established timeframe to improve customer service.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Assisted in technical support process refinement to improve customer service and support.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Responded to 500 individual tickets every week to provide end-user support on systems and software.
  • Explained complex concepts using easy-to-comprehend terminology.
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Community Trust Bancorp, Inc. - Freight Manager
Bel Air, KY, 03/2021 - 11/2021
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Created and enforced policies and procedures for entire logistics team.
  • Assessed needs and allocated resources to meet demand.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing Unload.
  • Created policies and procedures to inform and educate personnel on logistics activities.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Navajo Tribal Utility Authority - CSR
Fort Defiance, AZ, 04/2019 - 02/2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed customer account changes.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding vehicle maintenance needs, addressing concerns.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Oversaw warranty counseling process to manage expense controls.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Established membership loyalty, executing flawless customer retail account management.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
United States Marine Corps - 0311 Infantry Rifleman
City, STATE, 01/2019 - 03/2019
  • Followed orders from a fire team leader quickly and without question.
  • Operated weapons in ground combat simulations.
  • Aided in routine cleaning of living quarts and the surrounding grounds.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Disclosed violations to applicable laws, regulations and company policies and took appropriate action steps.
  • Immediately disclosed violations of applicable laws, regulations and company policies and took the appropriate action steps.
  • Compiled and disseminated to proper individual's daily reports on crews, issues, progress, and milestones.
  • Maintained over $700,000 in equipment with no loss.
  • Took part of diverse training simulations to prepare teams for combat and emergency situations.
  • Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
Kohls Corp. - POS Associate
City, STATE, 01/2017 - 02/2018
  • Restocked, recovered and reset check-outs to maintain professional appearance and promote last-minute purchases.
  • Managed smooth checkout line to efficiently serve customers at normal levels and for special events.
  • Delivered positive customer experiences through friendly conversation and fast service.
  • Boosted store numbers by promoting loyalty programs and encouraging credit card applications.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated Pallet Jack equipment to lift and transport stock.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Stayed up to date on current item discounts to support promotions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Distributed new merchandise efficiently to different departments.
  • Worked closely with front-end staff to assist customers.
  • Processed returned items in accordance with store policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Collected merchandise from store and searched back-end locations for customer purchases.
Sears Brands LLC - Mattress Sales Associate
City, STATE, 11/2016 - 01/2017
  • Followed up with customers via phone to answer questions.
  • Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.
  • Created and maintained customer files to record and organize information such as name and purchase history.
  • Calculated pricing quickly for various selections, including deducting discounts for current sales promotions.
  • Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
  • Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
  • Upsold customers on protection plans, warranties and coordinating products.
  • Helped customers increase purchasing power through store financing options.
  • Attended training sessions to build and enhance product knowledge and sales tactics.
  • Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
  • Greeted customers and offered to assist with showroom navigation and selecting products.
  • Discussed financing options, pricing and current promotional offers.
  • Asked open-ended questions to understand customer needs and style.
  • Assisted teammates and mentored new employees to deliver top-tier customer experiences.
  • Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
  • Suggested specific product and options in line with customer goals.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
Price Chopper Supermarkets - Cashier
City, STATE, 05/2016 - 09/2016
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Penn Foster

Job Titles Held:

  • Day of Job Rep 3
  • Freight Manager
  • CSR
  • 0311 Infantry Rifleman
  • POS Associate
  • Mattress Sales Associate
  • Cashier

Degrees

  • Some College (No Degree)
  • High School Diploma

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