Customer Support, Tier 1 Resume Example Pole To Win

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Accomplishments

Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent customer dissatisfaction
Customer Interface
Greeted customers upon answering the phone and handled all inquiries or issues.
Assisted customers over the phone regarding in game mechanics, company policies, and general inquiries.
Multi-tasking
Can answer the phone, listen to customer and take accurate notes.
Database Maintenance
Assisted in the managing of the customers information and verified, edited and modified customers information, when needed.

Highlights

Exceptional telephone etiquette
Patient and diligent
Troubleshooting proficiency
MS Office proficiency
Strong organizational skills
Active listening skills
Energetic work attitude
Strong problem solving ability
Troubleshooting skills
Proficient in customer account software

Team management
Meticulous attention to detail
Focused on customer satisfaction
Skilled multi-tasker

CUSTOMER SUPPORT, TIER 1

Experience

Pole to Win July 2015 to Current Customer Support, Tier 1
Cockeysville Hunt Valley, Maryland

Maintained composure and patience in face of difficult customer situations.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Trained new employees and explained protocols clearly and efficiently.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Informed customers about issue resolution progress.
Supported customers having data connectivity issues.
Assisted customers with technical issues via email, live chat and telephone.
Responded to customer service emails in a timely and effective manner.
Reported important problems to management.
Worked with customer service supervisor to resolve customer concerns.
Researched, resolved and followed up on customer issues.
Handled a large volume of phone calls, and emails.
Created new account, reset passwords and configured access for users.

Department of Social Services September 2013 to February 2014 File Clerk
Baltimore, MD

Retrieved requested files and delivered to appropriate personnel.
Operated office equipment such as copiers and fax machines.
Processed and routed incoming mail.
Reviewed files to check for complete and accurate information.
Destroyed files and materials upon request.
Contacted staff and customers to retrieve files.

Atrium Village September 2011 to January 2015 Home Care Aide
Cockeysville Hunt Valley, MD

Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Often commended for maintaining the safety, respect and dignity of residents.
Planned, prepared and served meals and snacks according to prescribed diets.
Provided transportation, assistance and companionship to clients.
Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Maintained a clean, orderly and well-stocked environment.

The Cogwheel Inn Baltimore, MD

Measured, mixed and prepped raw materials according to company specifications and recipes.
Monitored cooking completion times for efficient use of ovens and other equipment.
Proofed, folded and baked 90 croissants daily.
Designed appealing product displays.
Supervised and communicated with vendors for efficient delivery of wholesale orders.
Properly labeled all signs for mixes, weights and measures with accurate information.
Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Maintained temperature, sweep and sanitation logs.
Inspected products for quality assurance before display.
Safely operated oven, proof box, mixer, bread machine, floor scrubber, dishwasher, rack washer.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Created attractive dessert trays for catering events.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Placed dough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed.
Invoiced customers in timely and accurate manner.
Interviewed and hired bakery employees.
Recruited, trained and supervised 35 bakery staff.
Oversaw production of 3 wedding cakes in 2 weeks, from scheduling to final delivery, with overwhelming customer satisfaction.

Education

Mergenthaler Vo-Tech 2012 High School Diploma: Commercial Baking Baltimore, MD

Coursework includes Culinary Industry Management
Emphasis in Fine Pastry
Emphasis in Cakes

Skills

Patient-focused care
Excellent interpersonal skills
Compassionate and trustworthy caregiver
Detail-oriented
Effectively interacts with patients and families.
Preparation of healthy meals and snacks
Phone Etiquette
Account management
Type 34 WPM

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Customer Support, Tier 1 Resume Example

Resume Score: 90%