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Customer Support, Tier 1 Resume Example

Resume Score: 90%

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Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Accomplishments
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent customer dissatisfaction
  • Customer Interface
  • Greeted customers upon answering the phone and handled all inquiries or issues.
  • Assisted customers over the phone regarding in game mechanics, company policies, and general inquiries.
  • Multi-tasking
  • Can answer the phone, listen to customer and take accurate notes.
  • Database Maintenance
  • Assisted in the managing of the customers information and verified, edited and modified customers information, when needed.
Highlights
  • Exceptional telephone etiquette
  • Patient and diligent
  • Troubleshooting proficiency
  • MS Office proficiency
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Strong problem solving ability
  • Troubleshooting skills
  • Proficient in customer account software
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Skilled multi-tasker
CUSTOMER SUPPORT, TIER 1
Experience
Pole to Win July 2015 to CurrentCustomer Support, Tier 1
Cockeysville Hunt Valley, Maryland
  • Maintained composure and patience in face of difficult customer situations.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Trained new employees and explained protocols clearly and efficiently.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Responded to customer service emails in a timely and effective manner.
  • Reported important problems to management.
  • Worked with customer service supervisor to resolve customer concerns.
  • Researched, resolved and followed up on customer issues.
  • Handled a large volume of phone calls, and emails.
  • Created new account, reset passwords and configured access for users.
Department of Social ServicesSeptember 2013 to February 2014File Clerk
Baltimore, MD
  • Retrieved requested files and delivered to appropriate personnel.
  • Operated office equipment such as copiers and fax machines.
  • Processed and routed incoming mail.
  • Reviewed files to check for complete and accurate information.
  • Destroyed files and materials upon request.
  • Contacted staff and customers to retrieve files.
Atrium VillageSeptember 2011 to January 2015Home Care Aide
Cockeysville Hunt Valley, MD
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Often commended for maintaining the safety, respect and dignity of residents.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Provided transportation, assistance and companionship to clients.
  • Cleaned and organized patients' living quarters.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Maintained a clean, orderly and well-stocked environment.
The Cogwheel InnBaltimore, MD
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Proofed, folded and baked 90 croissants daily.
  • Designed appealing product displays.
  • Supervised and communicated with vendors for efficient delivery of wholesale orders.
  • Properly labeled all signs for mixes, weights and measures with accurate information.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.
  • Maintained temperature, sweep and sanitation logs.
  • Inspected products for quality assurance before display.
  • Safely operated oven, proof box, mixer, bread machine, floor scrubber, dishwasher, rack washer.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Created attractive dessert trays for catering events.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Placed dough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed.
  • Invoiced customers in timely and accurate manner.
  • Interviewed and hired bakery employees.
  • Recruited, trained and supervised 35 bakery staff.
  • Oversaw production of 3 wedding cakes in 2 weeks, from scheduling to final delivery, with overwhelming customer satisfaction.
Education
Mergenthaler Vo-Tech2012High School Diploma: Commercial Baking Baltimore, MD
  • Coursework includes Culinary Industry Management
  • Emphasis in Fine Pastry
  • Emphasis in Cakes
Skills
  • Patient-focused care
  • Excellent interpersonal skills
  • Compassionate and trustworthy caregiver
  • Detail-oriented
  • Effectively interacts with patients and families.
  • Preparation of healthy meals and snacks
  • Phone Etiquette
  • Account management
  • Type 34 WPM
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Pole to Win
  • Department of Social Services
  • Atrium Village
  • The Cogwheel Inn

School Attended

  • Mergenthaler Vo-Tech

Job Titles Held:

  • Customer Support, Tier 1
  • File Clerk
  • Home Care Aide

Degrees

  • High School Diploma : Commercial Baking

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