Customer Support, Tier 1 Resume Example
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Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Accomplishments
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent customer dissatisfaction
- Customer Interface
- Greeted customers upon answering the phone and handled all inquiries or issues.
- Assisted customers over the phone regarding in game mechanics, company policies, and general inquiries.
- Multi-tasking
- Can answer the phone, listen to customer and take accurate notes.
- Database Maintenance
- Assisted in the managing of the customers information and verified, edited and modified customers information, when needed.
Highlights
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CUSTOMER SUPPORT, TIER 1
Experience
CorcentricJuly 2015 to CurrentCustomer Support, Tier 1
Mclean , VA
Mclean , VA
- Maintained composure and patience in face of difficult customer situations.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
- Trained new employees and explained protocols clearly and efficiently.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Informed customers about issue resolution progress.
- Supported customers having data connectivity issues.
- Assisted customers with technical issues via email, live chat and telephone.
- Responded to customer service emails in a timely and effective manner.
- Reported important problems to management.
- Worked with customer service supervisor to resolve customer concerns.
- Researched, resolved and followed up on customer issues.
- Handled a large volume of phone calls, and emails.
- Created new account, reset passwords and configured access for users.
Penske Automotive GroupSeptember 2013 to February 2014File Clerk
West Long Branch , NJ
West Long Branch , NJ
- Retrieved requested files and delivered to appropriate personnel.
- Operated office equipment such as copiers and fax machines.
- Processed and routed incoming mail.
- Reviewed files to check for complete and accurate information.
- Destroyed files and materials upon request.
- Contacted staff and customers to retrieve files.
The HartfordSeptember 2011 to January 2015Home Care Aide
Purchase , NY
Purchase , NY
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Often commended for maintaining the safety, respect and dignity of residents.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Provided transportation, assistance and companionship to clients.
- Cleaned and organized patients' living quarters.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Maintained a clean, orderly and well-stocked environment.
Bickford Senior LivingMarshalltown , IA
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Proofed, folded and baked 90 croissants daily.
- Designed appealing product displays.
- Supervised and communicated with vendors for efficient delivery of wholesale orders.
- Properly labeled all signs for mixes, weights and measures with accurate information.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
- Maintained temperature, sweep and sanitation logs.
- Inspected products for quality assurance before display.
- Safely operated oven, proof box, mixer, bread machine, floor scrubber, dishwasher, rack washer.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Created attractive dessert trays for catering events.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Placeddough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed.
- Invoiced customers in timely and accurate manner.
- Interviewed and hired bakery employees.
- Recruited, trained and supervised 35 bakery staff.
- Oversaw production of 3 wedding cakes in 2 weeks, from scheduling to final delivery, with overwhelming customer satisfaction.
Education
Mergenthaler Vo-Tech2012High School Diploma: Commercial Baking City, State
- Coursework includes Culinary Industry Management
- Emphasis in Fine Pastry
- Emphasis in Cakes
Skills
- Patient-focused care
- Excellent interpersonal skills
- Compassionate and trustworthy caregiver
- Detail-oriented
- Effectively interacts with patients and families.
- Preparation of healthy meals and snacks
- Phone Etiquette
- Account management
- Type 34 WPM
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Resume Overview
School Attended
- Mergenthaler Vo-Tech
Job Titles Held:
- Customer Support, Tier 1
- File Clerk
- Home Care Aide
Degrees
- High School Diploma : Commercial Baking
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