Customer Support Resume Example

Market Research Project Manager Highly motivated customer focused client services specialist with experience working in a SaaS start-up environment with clients as well as internal operations teams. Experience managing multiple projects from initiation through finish with constant attention to detail, timelines, specification changes, budgets, and final deliverables. Value to the Organization Project Management: Decision making, scheduling, troubleshooting, attention to detail, quality control, risk management meeting deadlines and building relationships across departments to successfully deliver results. Market Research: Experience creating surveys, analyzing data and preparing results using Qualtrics and SurveyMonkey. Completing M.S., Marketing Research, University of Texas, Arlington, 2019. Client Management: Outstanding interpersonal and communication skills. Ability to provide exceptional service and address the needs of demanding clients. Ability to build rapport and establish trust. Social Media: Experience developing social media campaign by creating media presence on social media platforms including Twitter, Facebook and LinkedIn. Technical Proficiency Microsoft Office suite Salesforce, QuickBooks, MailChimp and Zoom Web conferencing. Highly motivated customer focused client services specialist with experience working with clients as well as internal operations teams. Adept at managing multiple projects and delivering under tight deadlines. Technically proficient at creating surveys and analyzing results using Qualtrics and SurveyMonkey. softwareExceptional project management skills including scheduling, troubleshooting, attention to detail, and quality control. Outstanding interpersonal and communication skills and ability to build relationships across departments in order to facilitate the successful execution of projects. adept at developing social media campaigns by creating a media presence on leading social media platforms including Twitter, Facebook and LinkedIn. Market Research Project Manager | Opportunities The role of a project manager is to consistently execute and deliver the highest level of customer satisfaction for both, internal and external clients while maintaining the speed and accuracy required in a dynamic environment. Our Projects Managers have a core competency of the internal tools and processes to efficiently utilize the company's resources, ensuring all projects are successful from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment. Essential Duties and Responsibilities Maintain full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month Manage expectations and deliver the highest level of services in an ever-changing, fast turnaround environment Is able to communicate clearly and effectively at all levels Proficient technical aptitude to build expertise with various market research tools specific to the company and the industry Build effective, professional working relationships with our clients, providing them guidance and advice where appropriate as it relates to Research Now's products and services Ability to manage stress while trouble shooting a range of issues in high-pressure situations Ensure project task activities are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.) Tasks may include: Testing online survey links Sampling Set-up and monitor reports to evaluate key project metrics Ensure quality measures are followed Updating clients regularly on project progress Ensure key project performance metrics such as project profitability meet or exceed established guidelines Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner Effectively communicate both as an individual and as part of a client-facing project team Effectively communicate both as an individual and as part of a client-facing project team Other duties may be assigned Knowledge and Skills Required Strong attention to detail, organizational and able to be accountable for actions. Always strives to deliver results by being solution oriented and a team player. Ability to be flexible and embrace change to help make the business successful. Takes feedback well and learns from mistakes while being able to use past experiences to help direct and guide other employees. Ability to identify issues, lead troubleshooting endeavors, and escalate when efforts have been exhausted Prompt, proactive, and consultative project management with focus on solutions for clients and team members Can clearly and effectively communicates project metrics, timelines, and other details pertaining to hand offs to colleagues Ensure survey quality using current market research methodologies. Willingness to continue growing and developing skills pertaining to the market research industry and Research Now specific initiatives Commitment to meeting the expectations and requirements of internal and external stakeholders Ability to respond and relate well to peers and to those in positions of authority Energetically pursues tasks he or she sees as challenging Pursues his or her work with energy, drive, and a need to finish Ability to zero in on the critical few tasks, and puts the trivial many aside Has and uses the required functional and technical knowledge and skills to do his or her job at a high level of accomplishment Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning Effectively copes with change and shifts gears comfortably Embraces our core values: Work together as 'one team' - shares ideas, knowledge and talents Play to win - ambitious, acts with a sense of urgency and makes the most of their abilities Deliver the highest quality - puts quality at the heart of all of their activities Continuously improve Have fun and enjoys the journey Do the right thing, even when the right thing is hard Take accountability for their actions Build trusting relationships - internally and externally Give back - committed to making a positive difference Experience Experience in market research strongly desired Experience in a customer service environment desired

[Job title] with [Number] years experience. Areas of expertise include [Skills].

Experienced [Job title] professional with strong leadership and relationship-building skills.

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