administrative, advertising, benefits, brochures, call center, client, clients, customer service, database, direct sales, fast, financial, forms, Human Resource, Injury Prevention, Insurance, leadership and training, Leadership Development, Market, office, networking, payroll, personnel, policies, receiving, recruitment, Research, selling, Staffing, Supervisor, phone, troubleshooting
November 2014 to CurrentMega Force Staffing － Monroe, NC
Branch Manger Maintain direct, day-to-day contact with clients, customers, and provide Regional Manager with timely, comprehensive information about the client to include: current status, problems, upcoming needs, and project expansions and/or reductions.
Develop advertising strategies and recruitment sources to identify and recruit qualified candidates.
Monitor weekly advertising needs to maintain a reasonable applicant/candidate reserve.
Complete and submit all reports on a timely basis to either the Regional Manager or to corporate offices, as directed.
Evaluate the local competition and verify location, volume, strengths, weaknesses, services offered, rates and benefits.
Monitor and control all expenses incurred at the branch level.
Implement all new programs, policies and procedures instituted by the corporate office.
Assure an adequate amount of necessary forms, brochures and supplies needed to operate the branch.
Provide leadership and training within the branch, creating an environment that empowers all branch personnel to succeed.
Effectively sell all of Mega Force’s staffing services in the marketplace through appointment selling, cold calls, prospecting, networking, referrals, etc., to ensure the attainment of hour and profitability objectives.
Branch Manager is expected to spend at minimum of 20% of their time involved in direct sales activities.
Human Resource Staffing Supervisor Gather requirements from managers, ensure proper job postings are in place, gather resumes and screen potential candidates as needed.
Coordinate and conduct applicant drug screens, reference checks, background checks, and social security number verification.
Conduct orientations ensuring each applicant has a full.
understanding of their roles and our guidelines and procedures.
Input and update information of employee data into the company database to maintain data accuracy.
e.g., position management, hires, terminations, increases, transfers, time and labor management, etc.).
Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's, drug test, direct deposit forms).
Respond to Unemployment Inquiries both current and past accounts, record research and provide assistance for manager hearing preparation.
Research and respond to queries for Workman’s Compensation claims.
Maintain a thorough knowledge of all payroll procedures to ensure the timely processing of weekly checks.
July 2011 to November 2014Wal-Mart Home Office － Bentonville, AR
Customer Service Support Specialist January 2006 to January 2007
Serviced calls from Wal-Mart, Sam’s Club and Neighborhood Market pharmacies in the U.S.
and Puerto Rico with Third Party (Insurance) related issues.
Issued and addressed open incident tickets in a timely manner.
Operated a multi-line phone in a fast paced, multi-task call center environment seven days a week.
Aided incoming recruits with the training process, essential programs, and troubleshooting techniques.
Human Resources Specialist January 1997 to January 2004U.S. Army － Fort Campbell, KY
Assisted in office in preparation of upper management inspections, receiving commendation medals for exemplary job performance Served as the unit customer service representative in assisting service members and family members on all soldier matters consisting of proper pay, entitlements, family care plans and numerous service member personnel actions.
Worked on a one-on-one basis with each individual service member on professional and personal issues.
Supervised five personnel while performing administrative actions such as 100% deployment Operations and 100% accountability of personnel, customer service, Commissioned Officer and Non-Commissioned Officer evaluations, financial actions, and promotions to service members.
Evaluated and counseled each service member based on his or her job performance.
B.S : Business Management, 2014University of Phoenix － Monroe Charlotte, NCInjury Prevention Strategies, Aggressive Claims Management,
Basics to Best Practices in Workers Compensation, and
OSHA Recordkeeping, Key Risk Business Management
Primary Leadership Development CourseU.S. ArmyGermany
Human Resource, 2001Specialist U.S. Army Administration School － Fort Jackson, SCHuman Resource
Awards Branch of the Year 2014 Branch of Excellence 2014 Customer Service Award 2013 STAR Award April 2013