World class leader bringing ten years of quality performance in related roles. Knowledgeable about Call Center and Training and Development practices and regulatory requirements. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Adept at incorporating the needs of individual departments into training courses. Analytical and detail-oriented nature with excellent problem-solving abilities.
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