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Customer Service Supervisor Resume Example

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CUSTOMER SERVICE SUPERVISOR
Professional Summary
Ambitious, detail-oriented Financial Analyst versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
Certifications
Relevant courses: Accounting, Finance, New Venture Finance, Statistics, Business Plan Prep Associate in Arts, May 2011, Valencia Community College - Orlando, FL - GPA: 3.4 Bachelor of Science in Business Administration, Management, Entrepreneurship Track August 2013 University of Central Florida - Orlando, FL - GPA: 3.5 Relevant courses: Accounting, Finance, New Venture Finance, Statistics, Business Plan Prep Associate in Arts, May 2011, Valencia Community College - Orlando, FL - GPA: 3.4
Skills

Process management

MS Word - proficient

PowerPoint - proficient

Excel - intermediate

Outlook - proficient

Customer Oriented - 10 years experience

Organization - Time management

Critical Thinking - needs analysis

Decision Making - prioritizes appropriately

Financial Analysis - market research

Trainer - trainer for several companies

Process Management - Creates excel templates to increase efficiency and consistency

MS Word - proficient

PowerPoint - proficient

Excel - intermediate

Outlook - proficient

Bachelor of Science in Business Administration, Management, Entrepreneurship Track August 2013 University of Central Florida - Orlando, FL - GPA: 3.5

  • Project management
  • Expert in customer relations
  • General ledger accounting
  • Excellent communication skills
  • Flexible team player
  • MS Office proficiency
  • Time management
  • Employee handbook development
  • Project planning
  • Critical and creative thinking
Work History
June 2015-CurrentToastmasters International | Palm Harbor, FL
  • Won best speaker on 2nd speech.
June 2015Toastmasters International |
September 2014-CurrentCustomer Service Supervisor | WHOLE FOODS MARKET | Clearwater, FL
  • Created searchable database to increase customer service
  • Creates templates and checklists using excel to increase efficiency and improve training new team members
  • Mentors and train team members
  • Cash office - reconciles tills
  • Orders supplies
  • Customer Service Rockstar
September 2014-CurrentCustomer Service Supervisor | WHOLE FOODS MARKET | Clearwater, FL
  • Created shared customer log and special orders log Increase communication Searchable database Creates templates and checklists using excel to increase efficiency and improve training new team members Continues to mentor and train team members Cash office - reconciles tills.
July 2013-September 2014Cashier | WHOLE FOODS MARKET | Orlando, FL
  • Top performer for the Whole Planet Foundation.
  • Trained new Team Members.
  • Breaker: breaks cashiers, manages customer flow.
July 2013-September 2014Cashier | WHOLE FOODS MARKET | Orlando, FL
  • Top performer for the Whole Planet Foundation.
  • Trained new Team Members.
  • Breaker: breaks cashiers, manages customer flow.
May 2012 | Gulf Shores, AL
  • Created lost and found log.
August 2011-December 2011Service Learning Project UCF | DEVEREUX | Orlando, FL
  • Exceeded goal by 20% by focusing on strengths.
  • Created long term relationships between Devereux and the community.
August 2011-December 2011Service Learning Project UCF | DEVEREUX | Orlando, FL
  • Exceeded goal by 20% by focusing on strengths.
  • Created long term relationships between Devereux and the community.
May 2010Event Management | ROSKILDE BUSINESS COLLEGE | Copenhagen, DK
  • Worked in a cross-cultural and diverse team to create an event.
May 2010Event Management | ROSKILDE BUSINESS COLLEGE | Copenhagen, DK
  • Worked in a cross-cultural and diverse team to create an event.
March 2008-October 2008Jewelry Salesperson | WYLAND ART GALLERIES | Orlando, FL
  • Developed and maintained client relations.
  • Invoicing and scheduling.
March 2008-October 2008Jewelry Salesperson | WYLAND ART GALLERIES | Orlando, FL
  • Developed and maintained client relations.
  • Invoicing and scheduling.
June 2007-January 2009Customer Service/Trainer | HOME GOODS | Orlando, FL
June 2007-January 2009Customer Service/Trainer | HOME GOODS | Orlando, FL
CS Regional Trainer |
  • Helped train over 50 new Team Members.
Shift supervisor |
  • Trained 10 new employees.
CS Regional Trainer |
  • Helped train over 50 new Team Members.
Shift supervisor |
  • Trained 10 new employees.
Education
Trained 30 Team Members on register functions in 3 locations (WFM). *Customer and special orders log provided improved communication and customer service (WFM CLW). *Checklists created assist new team members and increased efficiency with current staff (WFM CLW). *Top 5 in donations for Whole Planet Campaign in 2014 (WFM Bayhill).:
  • 3.5 GPA
  • Advanced courses in Finance Management
  • International Business and Economics coursework
  • Deans List 2011
2011Associate of Arts: GeneralValencia Community College, Orlando, FL
  • 3.4 GPA
Accomplishments
Affiliations
Toastmasters
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Resume Overview

Companies Worked For:

  • Toastmasters International
  • WHOLE FOODS MARKET
  • DEVEREUX
  • ROSKILDE BUSINESS COLLEGE
  • WYLAND ART GALLERIES
  • HOME GOODS

School Attended

  • Valencia Community College

Job Titles Held:

  • Customer Service Supervisor
  • Cashier
  • Service Learning Project UCF
  • Event Management
  • Jewelry Salesperson
  • Customer Service/Trainer
  • CS Regional Trainer
  • Shift supervisor

Degrees

  • Trained 30 Team Members on register functions in 3 locations (WFM). *Customer and special orders log provided improved communication and customer service (WFM CLW). *Checklists created assist new team members and increased efficiency with current staff (WFM CLW). *Top 5 in donations for Whole Planet Campaign in 2014 (WFM Bayhill). :
    Associate of Arts : General

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