Customer Service Supervisor Resume Example
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CUSTOMER SERVICE SUPERVISOR
Professional Summary
Ambitious, detail-oriented Financial Analyst versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
Certifications
Relevant courses: Accounting, Finance, New Venture Finance, Statistics, Business Plan Prep Associate in Arts, May 2011, Valencia Community College - Orlando, FL - GPA: 3.4 Bachelor of Science in Business Administration, Management, Entrepreneurship Track August 2013 University of Central Florida - Orlando, FL - GPA: 3.5 Relevant courses: Accounting, Finance, New Venture Finance, Statistics, Business Plan Prep Associate in Arts, May 2011, Valencia Community College - Orlando, FL - GPA: 3.4
Skills
Process management MS Word - proficient PowerPoint - proficient Excel - intermediate Outlook - proficient Customer Oriented - 10 years experience Organization - Time management Critical Thinking - needs analysis Decision Making - prioritizes appropriately Financial Analysis - market research Trainer - trainer for several companies Process Management - Creates excel templates to increase efficiency and consistency MS Word - proficient PowerPoint - proficient Excel - intermediate Outlook - proficient Bachelor of Science in Business Administration, Management, Entrepreneurship Track August 2013 University of Central Florida - Orlando, FL - GPA: 3.5 |
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Work History
June 2015-CurrentBickford Senior Living | Tinley Park , IL
- Won best speaker on 2nd speech.
June 2015Bickford Senior Living |
September 2014-CurrentCustomer Service Supervisor | Nestle International | Sioux City , IL
- Created searchable database to increase customer service
- Creates templates and checklists using excel to increase efficiency and improve training new team members
- Mentors and train team members
- Cash office - reconciles tills
- Orders supplies
- Customer Service Rockstar
September 2014-CurrentCustomer Service Supervisor | Nestle International | Chicago , CA
- Created shared customer log and special orders log Increase communication Searchable database Creates templates and checklists using excel to increase efficiency and improve training new team members Continues to mentor and train team members Cash office - reconciles tills.
July 2013-September 2014Cashier | Hyatt | Modesto , NY
- Top performer for the Whole Planet Foundation.
- Trained new Team Members.
- Breaker: breaks cashiers, manages customer flow.
July 2013-September 2014Cashier | Hyatt Hotels Corp. | New York , FL
- Top performer for the Whole Planet Foundation.
- Trained new Team Members.
- Breaker: breaks cashiers, manages customer flow.
May 2012 | Tampa , IN
- Created lost and found log.
August 2011-December 2011Service Learning Project UCF | Main Event Entertainment | Greenwood , KY
- Exceeded goal by 20% by focusing on strengths.
- Created long term relationships between Devereux and the community.
August 2011-December 2011Service Learning Project UCF | Main Event Entertainment | Louisville , DE
- Exceeded goal by 20% by focusing on strengths.
- Created long term relationships between Devereux and the community.
May 2010Event Management | ROSKILDE BUSINESS COLLEGE | Newark , STATE
- Worked in a cross-cultural and diverse team to create an event.
May 2010Event Management | ROSKILDE BUSINESS COLLEGE | City , STATE
- Worked in a cross-cultural and diverse team to create an event.
March 2008-October 2008Jewelry Salesperson | WYLAND ART GALLERIES | City , STATE
- Developed and maintained client relations.
- Invoicing and scheduling.
March 2008-October 2008Jewelry Salesperson | WYLAND ART GALLERIES | City , STATE
- Developed and maintained client relations.
- Invoicing and scheduling.
June 2007-January 2009Customer Service/Trainer | HOME GOODS | City , STATE
June 2007-January 2009Customer Service/Trainer | HOME GOODS | City , STATE
CS Regional Trainer |
- Helped train over 50 new Team Members.
Shift supervisor |
- Trained 10 new employees.
CS Regional Trainer |
- Helped train over 50 new Team Members.
Shift supervisor |
- Trained 10 new employees.
Education
Trained 30 Team Members on register functions in 3 locations (WFM).
*Customer and special orders log provided improved communication and customer service (WFM CLW).
*Checklists created assist new team members and increased efficiency with current staff (WFM CLW).
*Top 5 in donations for Whole Planet Campaign in 2014 (WFM Bayhill).:
- 3.5 GPA
- Advanced courses in Finance Management
- International Business and Economics coursework
- Deans List 2011
2011Associate of Arts: GeneralValencia Community College, City, State
- 3.4 GPA
Accomplishments
Affiliations
Toastmasters
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Resume Overview
School Attended
- Valencia Community College
Job Titles Held:
- Customer Service Supervisor
- Cashier
- Service Learning Project UCF
- Event Management
- Jewelry Salesperson
- Customer Service/Trainer
- CS Regional Trainer
- Shift supervisor
Degrees
- Trained 30 Team Members on register functions in 3 locations (WFM).
*Customer and special orders log provided improved communication and customer service (WFM CLW).
*Checklists created assist new team members and increased efficiency with current staff (WFM CLW).
*Top 5 in donations for Whole Planet Campaign in 2014 (WFM Bayhill). :
Associate of Arts : General
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