Dynamic Project and Business Manager with proven results. Career reflects strong knowledge and experience in project management and operational support of ITSM systems, integrations and application development. Proven ability to strategically lead million dollar projects while delivering on schedule with quality and within budget. Direct leadership oversight of VoIP supporting end to end application development and implementation while applying security methodologies and standards for Information Assurance addressing Confidentiality, Integrity and Availability. Over 10 years of experience in the defense industry. Secret Clearance endorsed by SSBI and NCIS. Certified Project Management Associate Project Management Certificate - Cornell Client & Stakeholder Relations Support Auditing & Intellectual Property Security Clearance (SSBI and NCIS) IT experience - networks, peripherals, PCs ITIL V3 Foundation Certification MS Office products, Adobe, Multiple OSs MS EXCEL working knowledge of Federal Acquisition Regulation (FAR)
Customer relations specialist
Quality assurance and control
Certified Purchasing Manager (CPM)
Unsurpassed work ethic
Project development and lifecycle
Advanced problem solving abilities
part of team of project managers that led a $25 million transition project for a Fortune 20 company.
Defined project deliverables and monitored status of tasks. Recommended process and systems improvements such as knowledge management. part of team that led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. Developed organizational change management strategies.
Southern Nazarene University98Multi-Disciplinary Business ManagementBethany, OKMulti-Disciplinary Business Management
Cornell UniversityCertification in Project Management Certified Project Management Associate ITIL V3 Foundation Certification IT Services Management 2014 Management Skills seminar, Duckwall/Alco, 2002 Advanced Management seminar, Duckwall/Alco, 2002 Security + Certification, CompTIA, 2017 Internal HP Audit Analyst, 2013
Hewlett-PackardJanuary 2007 to January 2015
ITO Operations Service Delivery and Project Management Analyst Promoted from online service desk support to change management lead to IT Operations Service Delivery Consultant Researched and added Intellectual Property in Department of Defense and HP systems, including identification and preparation of all software license and agreements working within a team.
Additional experience with copyright protection and OCI Involvement in interpreting and explaining specialized or complex material for government Help in developing and monitoring contracts Change Management Administer reviewing all documentation for transition project with HP Member of team of over 35 HP project management manager that managed over 150 different project for HP Experience in planning and implementing projects including coordinating the development of project scope, goals, work plans, timelines, implementation strategies, and measurement processes/methods for assessing progress toward goals and project outcomes Strategic Consulting, including project management & It services strategy development Lead all effort for planning, creating and managing the Work Breakdown Structure on the CoSC contract for both the US Navy and USMC.
Lead all effort for transition of VoIP from HP to USMC Received recognition for process development, management and 100% on-schedule delivery, of USN and USMC requested Job Shadow, Subject Matter Expert, and task direction Letter Learning and information gathering sessions and site visits.
Customer and HP Team/personnel collaboration and coordination to develop session delivery and site visit schedules.
Kick-Off, status, close-out meetings and required documentation.
Work as a team on Risk Management and Quality Management on the CoSC Contract Provided support and maintenance schedule, scope, risk, milestone communications, status Reports and user acceptance testing.
Part of a transition planning team for a $25-30M contract.
Leading change management, problem management, configuration management, incident management, and release management resulting in renewal and expansion of contract for HP reaching near $1.5B.
Experience working with a global function program management team dealing with all transition related contract close down.
Conducted 10-12 internal audits across functions for Government contracts and ISO 9000 with excellent compliance record.
Managed and audited the preparations of over 450,000 billable hours for government contracts and suppliers.
Lead a staff of 25 software programmer/analysts to collaborate, coordinate and facilitate knowledge transfer meetings for the US Navy.
Includes knowledge transfer for IP Content, Metadata, Knowledge Management, (VOIP), Blackberry Management, Change Management, and Configuration Management.
QWESTJanuary 2006 to January 2007Customer Service Sales Associate Boise, ID
Reviewed telephone industry policies and procedures to assist business clients.
Provided product and service information to support new and repeat sales, advising customers on optimum purchases to meet their needs.
BRIAN HOWERTON - Resume LOOMIS FARGOJanuary 2004 to January 2006ATM Technician Boise, ID
Bonded & led crew responsible for carrying a large amount of money.
Managed route of banks and businesses in the Treasure Valley.
Repaired and replaced ATMs for banks in the Treasure Valley area.
Developed and improved specialized customer service skills specific to the industry.
Analyst, Change Management, Configuration Management, Consultant, Consulting, Content, contracts, clients, customer service skills, Delivery, direction, documentation, Government, HP, Intellectual Property, internal audits, IP, ISO 9000, ITIL, Knowledge Management, maintenance schedule, Management Skills, managing, meetings, money, Navy, personnel, policies, process development, processes, product and service information, program management, programmer, progress, Project Management, Quality Management, Risk Management, sales, Shadow, Strategic, strategy development, telephone, VOIP