, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
09/2020 to 12/2020Customer Service RepresentativePearl Interactive Network | Columbus, OH,
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with up to 10 calls in queue per minute.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Connected callers with appropriate professional, department or business.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
11/2017 to 03/2020Childcare Assistant TeacherYmca Of Cass And Clay Counties | West Fargo, ND,
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Educated students in foundational concepts such as shapes, numbers and letters.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Promoted sensory development by providing access to different textures.
Addressed behavioral and learning issues with parents and daycare management.
Dressed and changed infant and toddler diapers to maintain hygiene.
Instructed children on proper health and personal habits.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Meticulously sanitized toys and play equipment.
Designed monthly activity schedules to balance play, rest and learning time.
Instructed children in health and personal habits, such as eating, resting and toileting.
Seven years toddler care experience.
Communicated with owners, board members and support team concerning personnel matters.
Monitored each student's educational progress with individualized charts and files.
Encouraged good behaviors using positive reinforcement methods.
Implemented curriculum to enhance classes with learning-focused activities.
Communicated openly with children's parents about daily activities and behaviors.
Encouraged children to be understanding of and patient with others.
Engaged with children on individual basis to build positive relationships and promote learning.
Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system
06/2016 to 07/2017Daycare Assistant TeacherNorth Country Academy | Ankeny, IA,
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Instructed children in health and personal habits, such as eating, resting and toileting.
Incorporated music and play into developmentally appropriate activities.
Encouraged good behaviors using positive reinforcement methods.
Established safe play environment for children.
Monitored students' academic, social and emotional progress and recorded in individual files.
Implemented curriculum to enhance classes with learning-focused activities.
Designed monthly activity schedules to balance play, rest and learning time.
Engaged with children on individual basis to build positive relationships and promote learning.
03/2009 to 05/2013Receptionist/ Customer ServiceNissan Of. Manhattan | City, STATE,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Routed incoming mail and messages to relevant personnel without delay.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Scheduled and confirmed appointments and meetings for Sales team and general manager.
Kept reception area clean and neat to give visitors positive first impression.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers on product and service details and information.
Answered customer questions regarding merchandise and pricing.
Recommended Vehicles to customers, thoroughly explaining details, and packages.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Answered central telephone system and directed calls accordingly
Skills
Good listening skills
Professional telephone demeanor
Multi-Line Telephone Systems
Time management
Verbal and written communication
Sorting and labeling
Inbound phone calls
Customer and Client Relations
41 WPM
First Aid/CPR certified
Creative problem solving
Multi-line phone talent
Switchboard management
Appointment Scheduling
Scheduling
Mail handling
Spanish Speaker
Gathering information
Problem-solving skills
Lesson implementation
Classroom management
Large/Small Group Supervision
Classroom preparation and maintenance
Student and parent relations
Education
Expected in | Real Estate LicenseTampa School of Real Estate, Tampa, FL, GPA:
Expected in 01/2015Undergraduate | Early Childhood EducationAshford University, San Diego, CAGPA:
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