To obtain a challenging position as an eligibility interviewer 1, in the Department of Family Assistance Administration. As a very outgoing person I would enjoy working with a great team or staff that I could look forward to seeing on a daily basis. It would give me great satisfaction knowing that I can make a difference; in being able to work where I could help others. I'm looking forward to obtaining a position that will give me pride, and challenge me to further my skills and goals. Seventeen years of excellent customer service skills, vehicle steward, purchase supplies, inventory, input receivers, analystock and rotate food in refrigerators and freezers, stock and rotate food and supplies on shelves, check supplies and make sure matches up with purchase order, prepare breakfast and coffee station, bookkeeping, Quickbooks, payroll, invoicing, statements, AP, AR, answer multi phone lines fax, copy, e-mail, file data entry, 10 key adding machine, windows XP, window 4 & 8 HR, quarterly reports and taxes, W2's, work well with others very quick learner to new situations and employment, honest trustworthy and have reliable transportation.
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Customer service expert
Adaptive team player
Quick books pro
Computed Data Reports
Provided required monthly reports listing timeliness figures for yearly Local office Manager's for Central Region.
Worked with company systems to monitor all Central Regions monthly conferences completed on all workers, including NVRA-6 reports and NVRA SOP reports and policy disseminations, all being completed all assigned tasks, working overtime as needed.
assisted customers over the phone regarding policy and procedures of their case.
assisted irate customers with concerns, able to calm them down to Mu
Customer Service Representative December 2013 to CurrentDBME DES/ FAA － Casa Grande, AZ
Answering multi phone lines, track action items, track QCME items and OPE items, Log and track all CBT by Central Region, Vehicle Stewart, track mileage and fuel, order supplies, inventory supplies, Monthly reports, pull timeliness for NA, MA and CA information from CA web viewer and CATS for monthly reports, data entry, Enter data information into DOJ NVRA and SOP and Timeliness folders, Update Central region phone list, Verify verification requests, do change reports, Customer concerns, Review RPM e-mails needing responses to PM's attention, making meeting packets, providing copies, sending faxes and any other assigned duties.
Customer Service Representative June 2011 to December 2013Days Inn － Eloy, AZ
Night Audit-Breakfast Preparer.
Customer service at all time, check Guest in and out of rooms, try to have Guests sign up for Wyndham's Reward membership, take credit card and cash payments, balance cash drawer at end of shift, make reservations and maps for Guests, data entry, fax, file, e-mail, copy, answer multi phone lines, transfer calls to rooms, clean lobby and sanitize tables, rotate stock in refrigerators and freezers and shelves, inventory, order supplies, make daily room attendant and maintenance sheets, run night audit, change of business day and run reports.
Handle Guests questions and needs in a professional and friendly manner.
Office Clerk September 2008 to July 2011Absolute Construction Inc － Casa Grande, AZ
Customer Service at all times, data entry bookkeeping, 10 key adding machine, fax, copy, e-mail, file, answered multi phone lines and transferred calls or took messages, AP, AR.
Office Manager - HR Manager - Customer Service Representative February 1993 to September 20084 Aces Transportation Inc － Casa Grande, AZ
provided customer service at all times, employee files, hired and interviewed employees, invoicing, statements, bookkeeping, payroll, Quickbooks, data entry, fax, file, copy, e-mail, answered multi phone lines and transferred calls, dispatched trucks, inventory, ordered supplies, AP, AR, quarterly taxes and reports, W2's, 10 key adding machine, order truck parts, pick truck parts up and deliver to mechanic, windows XP, window 7 & 8.
Certificate clerical with medical applicationsMaricopa Skill Center