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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
  • Loan Manager unit Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Knowledgeable and innovative finance, problem solving and arrangements within the Banks policies and procedures whose success is based on integrity, exceptional collection service efficiency. Collection Manager offering collections, payment arrangements and customer service experience. Computer- savvy, professional and detail-oriented. While supervising a unit of 6-to 8 collectors. Personable Loan Officer skilled in coaching and mentoring collection team members on a variety of loan products and services. Dependable and successful in building a loyal customer base.
Highlights
  • Customer service-focused
  • Collections proficiency
  • Debt and credit management
  • Financial planning expert
  • Bottom Line LoanMaster Loan Servicing
  • Staff training
  • Sound judgment
  • Calm under pressure
  • Complex problem solving
Work Experience
Customer Service Representative 06/2017 to 01/2018 VXI Global Solutions Los Angeles, CA


Speak to customers who would like to reconnect with Directv while offering each maximum credits earned according to time with the company rewarding them as loyal customers. Process payments and answers billing questions ensuring customers the best  TV experience possible. Offer new products such as internet bundles, phone service, Mobility with phones and cell service etc. Utilize past experience gained while working in Collections to expedite conflict resolution. 
06/2017 to 01/2018
Collection Loan Manager 02/2007 to 02/2009 Union Bank Los Angeles, Ca
  • Managed Collections Unit which filed against bank insurance losses both though customer insurance information and Bank default insurance and flood certificates. Processed Repossessed Vehicle accounts. Processed Mortgage Loan modifications. Processed secured and unsecured bank loans. Managed Cash Reserve Accounts Unit. Managed the Auto-Dialer systems Unit.
Collection Supervisor 01/2004 to 01/2006 Union Bank Los Angeles, CA
  • Educated customers on the variety of loan products and available credit options.
  • Developed knowledge necessary to utilize latest banking products and services through Bank Class and online training.
  • Skip trace and locate customer thru there credit app,or credit bureau,reference and relatives.​
  • Work out payment arrangements with customers to pay past due loans or as last resort the surrender of vehicles to prevent high losses to bank . 
Education
Some College Course /Inhouse Banking Classes : Office Management: Accounting, Finance and Business Administration Los Angeled City College Los Angeles, CA, US Accounting, Finance and Business Administration
Skills
  • Handling a high volume of in bound calls pertaining to reconciliation and collection of delinquent accounts, either directly or through appropriate channels.
  • Prevent impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 75% recovery rate.
  • Compiling and analyzing data for review by senior management of Loan Loss Reports to measure portfolio performance 
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Resume Overview

Companies Worked For:

  • VXI Global Solutions
  • Union Bank

School Attended

  • Los Angeled City College

Job Titles Held:

  • Customer Service Representative
  • Collection Loan Manager
  • Collection Supervisor

Degrees

  • Some College Course /Inhouse Banking Classes : Office Management : Accounting, Finance and Business Administration

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