Customer Service Representative Resume Example Premier Bank

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Skilled call center professional versed in customer support protocols for marketplace insurance. Bring extensive high-call volume experience spanning 1 year working with all types of consumers. Superior computer skills and telephone etiquette.
Experienced Retail Sales Associate with 2-3 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Hardworking customer service represenitive bringing multiple years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Skills

Work History

Customer Service Representative, 07/2019 to 11/2019
Premier Bank – Youngstown , OH

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Recommended different types of insurances to customers, thoroughly explaining details
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Educated customers on promotions to enhance sales
Offered advice and assistance to customers, paying attention to special needs or wants
Answered customer telephone calls promptly to avoid on-hold wait times
Responded to customer requests for products, services and company information
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Compiled customer feedback and recommended service delivery improvements to management
Cultivated customer loyalty, promoted repeat customers and improved sales
Provided primary customer support to internal and external customers in fast-paced environment
Answered constant flow of customer calls with up to 10 calls in queue per minute

Summer Babysitter, 06/2019 to 08/2019
Traditions Spirits – Newcastle , OK

Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
Played games and read books to young children, limiting TV and mobile device time
Fostered close relationships with children by asking about school, friends and hobbies
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization
Prepared bite-sized snacks and carefully watched young children eat to prevent choking
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
Developed games and activities using arts and crafts to support learning and verbal skills
Established and maintained safe play environment for children

Fast Food Cashier, 10/2018 to 01/2019
The Del Monte Lodge – Rochester , NY

Packaged and labeled all food products and orders for to-go counter and drive-through window
Assisted counter staff in packing ready orders and distributing to customers
Provided customers with information on specials and discount deals
Checked completed orders for accuracy and bagged meals for easy carrying
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
Promoted customer loyalty by efficiently handling food and service complaints
Protected customers by washing and sanitizing dishes, glassware and silverware after each use
Operated and sanitized kitchen and food preparation equipment

Catering Server, 06/2016 to 09/2016
Premier Bank – Findlay , OH

Prepared and maintained drink stations throughout catering events
Protected customers by washing and sanitizing dishes, glassware and silverware after each use
Checked completed orders for accuracy and bagged meals for easy carrying
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
Cleaned and sanitized work stations to meet health department regulations
Wiped counters, [Action] and sanitized equipment to maintain clean food prep and dining areas
Arranged linens and table settings according to seating plan and event theme
Delivered catered food and supplies to facility for on-time set-up
Filled and mixed soft drinks, water and soft beverages
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
Fostered enjoyable event atmosphere through friendly guest interactions

Customer Service Representative, 06/2020 to Current
Complete Recovery Corp. – City , STATE

Education

High School DiplomaHorizonte High School - City

Resume Overview

School Attended

Job Titles Held:

Degrees