I am seeking a position that allows me to contribute to an organization and the community it serves by making positive impacts using my talents, training, and business skills. This position will be located in an environment that encourages professional and social growth of its employees, the communities in which it operates, and the organization itself. Extensive background in customer service, and guest mediation. Effective trainer of current, and newly hired staff. Ability to create and distribute reports using Microsoft Office software. Excellent one-on-one, and small group verbal communications. Experience preparing written communication materials.
Customer Service Representative, 01/2009
to Current Crescent Hotels & Resorts
Primary duties include greeting and welcoming guests, making them feel appreciated, and providing information regarding various onsite and local attractions.
Rely on intuition to locate, understand, and resolve discrepancies; then implementing the appropriate resolution to correct any inconsistencies.
Extract information from databases, anticipate changing client needs, manage client history, capitalize on client sales trends, confirm delivery of products and/or services, and conduct necessary client follow-ups.
Collaborated with an assigned work team which contributed to an all store company-wide certification by achieving consistent client approval averages.
Organizing workstations based upon sales forecast, reports and charts to ensure timely delivery of services.
CYC Youth Basketball Coach Foster a safe environment for youth athletes by conducting evaluations of the physical facility, onsite social interactions, and by not letting athletes exceed physical health restrictions.
Completed CYC Certifications - Protecting Children workshop, Coaching to Make a Positive Difference workshop, Missouri Background Check.
Participate in parent/athlete conferences regarding praise, development, and disciplinary issues.
Direct player and team teaching sessions on game fundamentals, teamwork, and team play.
Coordinate practicing times for skill drills, scrimmages, and team games.
Responsible for handling concession stand duties, funds, and products on a rotating basis.
Corporate Manager, 01/2005
to 01/2008 Jack in the Box Inc
Co-managed a remote location by maintaining system-wide expectations, supported new policy and procedure rollouts, and limited corporate risk and liabilities by monitoring employee practices.
Managed and compiled daily, weekly, monthly, and periodic performance reports through company tailored software, and creating any additional administrative reports using Microsoft Word, Excel, and PowerPoint.
Prepared communication materials and developed team initiatives that reduced waste, increased productivity, and improved local business-community interactions.
Forecasted short-term sales projections, oversaw unit budgets and expenditures by maintaining accounts payable transactions through the interpretation of historical sales data.
Served as the head-purchasing agent creating orders, directing control of inventory levels, and ensuring financial return margins.
Met staffing goals through recruiting and evaluating prospective candidates for hire; mentoring and training new personnel by assisting with professional development, and rewarding employee accomplishments.
Received corporate recognition for improving the overall guest satisfaction ratio by 20% and for increasing average sales by 15% by capitalizing on opportunities to achieve maximum returns on perishable resources.
Shift Supervisor, 01/2001
to 01/2005 Columbia Sussex Corporation
Trained newly hired employees in accordance to company policy and brand expectations.
Assigned daily duties and stations for employees under my charge to effectively process guest interactions, and achieve daily sales goals.
Supervised the short order production of a hospitality operation to satisfy various guest needs.
Collect relevant data needed for inventory reports, client reports, and basic incident reports.
Support management with production, operational updates, and client servicing.
Initiate guest transactions, advertise available promotions, anticipate the needs of guests, facilitate transactions with the guest, complete guest transactions, and expeditiously reset working area to accommodate subsequent transactions.
Received several promotions based upon my adaptability, my ability to remain effective throughout adjustments, the demonstration of leadership, proven analytical and decision making skills, teamwork, and communication.
Master of Business Administration: 5 2014 Fontbonne University - GPA: GPA: 3.23GPA: 3.23 Actively participated in situational business workshops focused on the strategic analysis of data selection, data collection, and data interpretation. This experienced built upon my recognition and use of potential competitive advantages, preemptive troubleshooting, and engagement of corrective reactions to internal and external stimuli.
Relevant coursework includes Policy and Strategic Planning, Supply Chain Management, Organizational Behavior, Financial Management, Managerial Accounting, and Ethical Business Practices.
Bachelor of Science: Management,
12 2008 Fontbonne University - GPA: GPA: 2.98Management GPA: 2.98 Contributed my efforts over a 2-year period to multiple team projects by sharing in the development, responsibilities, and successes of a prearranged team through reaching benchmarks, milestones, and various deadlines.
Relevant coursework includes Resort & Club Recreation Programming, Facility & Venue Management, Executive Communications, Service Marketing, Business Information Systems, Business and Finance Marketing.