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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
Effective team player
Superior communication skills
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Self-directed
Professional and mature
Advanced MS Office Suite knowledge
Resourceful
AS/400
Meeting planning
Self-starter
Superior organization skills
  • Dependable and reliable
Experience
Customer Service Representative06/2015 to 02/2016IEH Auto Parts, LLC d/b/a Auto Plus Auto Parts Uni-Select USA, IncAustell, GACross-trained and provided back-up for other customer service representatives when needed.
  • Organized files, developed spreadsheet
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. 
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.
Customer Service Representative04/2013 to 05/2015Uni-Select USA, IncAustell, GA
  • Inside sales, entering account orders by phone or fax using SAP Resolved account issues within the scope of the position Served as backup for Office Manager, Returns Clerk and Inbound Clerk Added approximately $100,000 to the P & L for the month of June 2013 Assisted outside Business Development Managers with their accounts Special projects as assigned Wrote SOP for customer service department Worked with all levels of management regarding account issues and inventory Daily reporting on shipping discrepancies Resolved delivery issues with freight carrier.
Office Manager07/2012 to 04/2013Humbleton Industrial Sales, IncHiram, GA
  • Inside sales, customer support and service to include answering phone, entering orders, customer/product issues, return authorizations, order follow-up, tracking orders utilizing Peachtree Accounting software.
  • Purchasing.
  • Shipping and receiving orders by UPS, Federal Express, common carriers.
  • Inventory control.
Executive Assistant09/2004 to 02/2011Uni-Select USA, Inc Warehouse Distributors, IncKennesaw, GA
Administrative Assistant11/1990 to 09/2004Warehouse Distributors, IncAustell, GA
Logistics Manager, Director of Inventory and Operations Manager
  • to assist with daily operations of 25 U.S.
  • Distribution Centers Successfully streamlined the monthly and quarterly reporting procedures by utilizing advanced Excel skills Effectively communicated with distribution centers and corporate office regarding annual budgets, financial data, inventory control and accounts payable Handled confidential information with the utmost professionalism Assisted in the preparation of annual productivity budgets and inventory budgets Prepared PowerPoint presentations for executive meetings Arranged all aspects of meetings and events Reviewed and approved expense reports for department personnel Approved general expenses for office Conducted benefit presentations for 30 employees Processed bi-weekly payroll data, new hire packages Greeted corporate executives and guests On-site safety coordinator for Corporate Office and Property Management.
administrative support Vice President/Owner and General Manager
  • Superior customer service to accounts Supported three outside Business Development Managers to include monthly sales reports, customer relations and other administrative support as needed Worked with outside sales agencies representatives Ability to solve problems within the scope of the position Previous experience in accounts payable and accounts receivable Performed general administrative duties Provided PC support to colleagues to include installing software Composed routine correspondence Receptionist duties Payroll.
Education
Alfred State - Intermediate/Advanced Excel Online Curriculum 2009 Alfred State - Administrative Assistant Online Curriculum 2009 Chattahoochee Technical College - Accounting 1993-1994 GED1984
Skills
  • Sales Software: Salesforce.com, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
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Resume Overview

Companies Worked For:

  • IEH Auto Parts, LLC d/b/a Auto Plus Auto Parts Uni-Select USA, Inc
  • Uni-Select USA, Inc
  • Humbleton Industrial Sales, Inc
  • Uni-Select USA, Inc Warehouse Distributors, Inc
  • Warehouse Distributors, Inc

Job Titles Held:

  • Customer Service Representative
  • Office Manager
  • Executive Assistant
  • Administrative Assistant
  • Logistics Manager, Director of Inventory and Operations Manager
  • administrative support Vice President/Owner and General Manager

Degrees

  • Alfred State - Intermediate/Advanced Excel Online Curriculum 2009 Alfred State - Administrative Assistant Online Curriculum 2009 Chattahoochee Technical College - Accounting 1993-1994 GED 1984

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