To obtain a professional position that would allow opportunities for advancement to best utilize my skills and experience.
Microsoft Office Suite
Department of Defense
Customer service Representative June 2014 to CurrentWest Corporation － Huntsville, AL
Provide extraordinary customer service (no sales) for a world leader in consumer telecommunications.
Professionally respond to emails or calls from customers who have product issues.
Support internal sales team in report generation and other administrative functions.
May 2012 to June 2014Ryan's Buffet － Huntsville, AL
Cashier 30hrs/week Answer customers' questions, and provide information on procedures or policies.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly checkout areas Monitor checkout stations to ensure that they have adequate cash available Offer customers carry-out service Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Resolve customer complaints.
Accept reservations or requests for take-out orders.
Logistics Trainee November 2010 to February 2012Blue Force Tracker Aviation － Redstone Arsenal, AL
Secret Clearance 40hrs/week Shipping/Receiving Assist purchaser in researching shipping methods and options for orders Prepare all material and equipment in appropriate packaging for shipping Prepare Domestic & International Waybills and customs documentation Call local couriers for pickup arrangements Deliver equipment and material to various locations within the City Trace shipments and confirm delivery Investigate shipment issues and damage - Receive and record all shipments and inspect for content and condition of packaging Distribute received items to their appropriate holding / storage areas Administrative Assist in researching shipping methods and options Maintain a Shipment Tracking Log for incoming and outgoing shipments Maintain an accurate filing system for all documentation Enter shipments (incoming and outgoing) into Shipping Database Maintain a working knowledge of local, national and international outgoing and incoming carriers (air and surface) Correspond by phone, email or in writing with customs brokers on matters related to international shipments Tracking retail and non-retail inventory when it leaves the premises by staff Process and track RMA (Repair Maintenance Authority) as directed Correspond & maintain relationships agents/suppliers.
Clerk May 2010 to September 2010Civilian Personnel Advisory Center CPAC － Redstone Arsenal, AL
Secret Clearance 40hrs/week Served as clerical assistant to the Chief, Civilian Personnel Advisory Center (CPAC) and his/her technical staff.
Performs a wide variety of personnel clerical work related to recruitment and placement, position management and classification, and management-employee relations areas.
Receives callers and visitors to the CPAC and provides information requested or directs individual to the appropriate person.
Provides advice and assistance to applicants regarding such matters as kinds of vacancies, procedures for filing applications, status of recruitment, and general questions concerning Federal employment and employee benefits.
Explains the hiring process to candidates.
Explains to callers the various methods for applying for positions based on determination of their eligibility for various methods of recruitment.
Assists in recruitment activities by arranging for physical examinations, verifying veterans' preference, and coordinating release dates and processing pre-appointment security checks.
As appropriate for new appointments, assists in completion of in-processing forms; administers oath of office; explains pay rate, pay periods, within grade increases, annual and sick leave accrual, etc.
Distributes vacancy announcements to service area and to appropriate recruitment sources.
Bachelor of Science Degree : logistics Supply Chain Management, 2014Alabama A&M University － ALlogistics Supply Chain Management
2012Calhoun Community College － Huntsville, AL
2009Alabama State University － Montgomery, Al
Diploma : 2008Huntsville High School － Huntsville, Al