Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
answer customers questions and educated members on a professional level in regards to eligibility, enrollment, billing, balance due, benefits, process enrollments, and claims research ICD-9 and CPT coding. Occasional problem solving / research and follow up within 24-48 hours with results.
Call Providers office confirm members responsibility services rendered, website assistance with all of the above information.
Provided customer service for members and Providers. Managed personal files, answered questions about benefits, claims, eligibility / enrollment etc. Assisted providers with benefits and coverage.
Provided benefits and coverage for Automobile insurance, light administrative work.
Provided benefits and coverage for Automobile insurance, light administrative work
Medical office administration and Insurance billing and coding
Coursework in Business, Marketing and Communications
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