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Customer Service Lead Resume Example

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CUSTOMER SERVICE LEAD
Summary
  • Detail-oriented and organized Customer Service team extensively trained in spreadsheets, transcription, word processing and desktop publishing.
  • Accurate Customer Service Lead versed in database management. Strong organizational, technical and analytical skills.Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems.

Highlights

Microsoft word, Power-point, Excel, Access, Internet, Inavigation, Outlook express, Ten digit key, Time management, Certified in 10-key, Order processing, Time management, Spreadsheet management, Microsoft Office proficiency, Meticulous attention to detail, Self-directed, Excellent communication skills, Computer-savvy, Strong problem solver, Advanced MS Office Suite knowledge, Microsoft Excel certified, Strong interpersonal skills, Understands grammar, Invoice processing, Advanced clerical knowledge, Critical thinker, Multi-line phone proficiency, Claims appeal procedures, Filing and data archiving.

Accomplishments

Promoted to Customer Service Lead after 24. Reduced processing time by 30%. months of employment.

Experience
10/2011 to 01/2013Horizon StaffingTucker, GA
  • Bank of America Lockbox: Nationwide Bank of America operation.
  • Proficient in operating a check endorsement machine.
  • This processed payments for individuals, large business and small business.
  • Provided customer service by ensure all payments were processed in a timely manor.
  • Us Kids Golf: Family owned distributor of golfing equipment.
  • Assist management with embroidery, pressing and batching golf apparel for embroidery.
  • Assist warehouse manager with picking and packaging customers and companies orders.
  • Proficient with UPS, USPS and FedEx processing and packaging procedures.
  • Horizon Staffing: Nationwide staffing company.
  • Performed various job functions such as light calls with multiphase lines, copying and sending employment applications and ensuring checks were handed out to employees.
  • Pro Therapy Supplies: Family owned distributor of medical supplies company.
  • Achieved good results in recovering outstanding debts, placing customers orders, sending order to manufacturers, and controlling credit for over 1500 accounts.
  • Negotiated account settlements, payments and processed refunds via accounting department.
  • Resolved issues surrounding back orders, tracking update, collections, additional information inquires and drop ship orders.
  • Diplomatically explained concept of account transactions, eased irate customers and further emphasized the benefits of prompt payments to strengthen business cash flows.
Customer Service Lead01/2013 to CurrentPro Therapy SuppliesDuluth, GA
  • Verified that information in the computer system was up-to-date and accurate.
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Identified and resolved system and account issues.
  • Developed and created a more effective filing system to accelerate paperwork processing.Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Train new customer service reps on policy and procedures and basic job functions.
01/2013 to 04/2013Jackson HewittSnellville, GA
  • 7709081610 Nationwide company that prepares taxes for individuals and businesses.
  • In charge of single person kiosk for filing and preparing taxes for simple 1040 and 1040ez.
  • Responsible for filing, appointment setting,.
  • ability to handle large volume of payments (cash, check, money order, and electronic deposits), datas entry, ten key digit, as well as detailed oriented customer service representative.
  • Established a routine customer follow up system to answer and solve customer questions and conflicts.
05/2013 to 10/2013Heritage Healthcare of LilburnLilburn, GA
  • 7709232020 Family owned company that serviced in patient/out patient care for the elderly.
  • Frontline supervisor in a largescale production and food service kitchen catering to 150 residents.
  • This facility served three meals including three handmade delivered snacks a day.
  • Immediate challenges was training employees in the art of institutional cooking and baking while maintaining high sanitation standards in all areas of the kitchen as well as, overseeing the day to day operations in the dining hall.
  • For sorted periods of time, managed staff up to four dietary aids.
  • This included training new employees on proper sanitation and safety procedures.
  • Monitored kitchen inventory and reordered food and supplies as needed while keep adequate record of inventory count weekly.
  • Pursued longterm outstanding positive resolutions, controlled food cost, cleaned, cooked and closed kitchen nightly.
Education
Associate Degree: Business Administration Accounting2011American InterContinental UniversityDunwoody, GABusiness Administration Accounting
Skills
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Resume Overview

Companies Worked For:

  • Horizon Staffing
  • Pro Therapy Supplies
  • Jackson Hewitt
  • Heritage Healthcare of Lilburn

School Attended

  • American InterContinental University

Job Titles Held:

  • Customer Service Lead

Degrees

  • Associate Degree : Business Administration Accounting 2011

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