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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Professional Summary

Efficient [Job Title] with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Accomplished [Job Title] with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Versatile [Job Title] offering [Number] years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for [Number]-member staff.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Office administration
  • Spreadsheet management
  • Meeting minutes
  • Appointment Scheduling
  • Expense Reporting
  • Office management
  • Administrative support
  • Project Management
  • Conflict Resolution
  • Empathetic and genuine
  • Service-oriented self-starter
  • Exemplary work ethic
  • Microsoft Office Suite proficiency
  • Creating fundraising programs
  • Coordinating events
  • Communication planning
  • Customer and client relations
  • Project planning
Work History
Customer Service AgentCompany Name – City, State
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Used SNAPP software to prepare pre-departure and post-departure reports and passenger manifests.
  • Operated PA system to make announcements regarding flight activity.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Event CoordinatorCompany Name – City, State
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Planned and implemented fundraising events.
  • Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
Administrative Assistant, 05/1988 to 07/2020
Company Name – City, State
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Scheduled office meetings and client appointments for team of [Number] professional [Job title]s.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Processed invoices and expenses using Excel and QuickBooks to facilitate on-time payment.
  • Created detailed expense reports and requests for capital expenditures.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored Director of Operations 's work calendar and scheduled appointments, meetings and travel.
Education
High School Diploma: 1984
Rosemount High School - City
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Resume Overview

School Attended

  • Rosemount High School

Job Titles Held:

  • Customer Service Agent
  • Event Coordinator
  • Administrative Assistant

Degrees

  • High School Diploma : 1984

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